I've found using Tas First Books for my husband's business quite good but there's absolutely no support unless one wants to pay through the nose. I just tried to phone their Dublin headquarters for help (on problems reconciling a few transactions before I do end-of-year reports) but there is none. As nice it is to be able to generate reports and such, some times I think we'd be better off with an old fashioned black 'n' red ledger system! So, unless you want to spend loads of money on a support package, you'd better be able to fix Tas bookkeeping puzzles on your own.

Given my phobia about double-entry bookkeeping, I was pleasantly surprised to find it very useable - but had to get advice from accountant on initial setup.
Once set up, I found it to be almost idiot-proof, allowing errors to be correct easily.
I would like to upgrade to get extra features, but refuse to do so (no try before you buy option, or manual download) and don't see why I should have to pay for support.
As Basic version is free, I can't really complain - its well worth a try for most people.

They obviously think that you'll be so impressed with Basics that you'll upgrade when the time comes. Well, since they don't give any support for their unintelligible instructions, that's an idle assumption!

Customer support very poor at TAS Books Basic, if you have an issue I would not recommend.

I have used Quicken for 10 years without a problem but sadly it is no longer available for VISTA. So I thought I would go to the professionals and invest in this package (TAS Books 1). Lots of hassle with TAS supplying two copies and 4 months before finally getting a refund in my opinion. The data entry is difficult for me and reporting is too in my opinion. Admittedly I have had no specific training on the package but I think I'm pretty intelligent and can sort most things, but this software takes the biscuit for me personally.