UK Phone Shop www.ukphoneshop.com

I would not buy anything from this company again but would always go direct to the phone company. I have been billed by Orange for a card I never received until the day I gave up and cancelled my Direct Debit.

I thought i would receive a free ipod touch, it ended up costing me 70 pounds, and 2 months later it still hasn't come! Despite the fact that I had to wait for hours on the customer service line - no one would tell me the truth and they all told me seemed to be what they thought I wanted to hear instead of what is actually true.

I got the T-Mobile Vario 2 cheaper than on T-Mobile's own website from UK Phone Shop. They were temporarily out of stock, but it still only took 48 hours to arrive. They had been recommended to me by a mate.

It's good, this site has many reviews, some good and some bad, it shows they are a real company trying their best for their customers. My personal experience with my order was a breath of fresh air, thank you very much.

In my experience with the UKPhoneshop, they do not answer calls, but rack up charge calls while you are waiting or put on hold. Trying to talk to someone about problems that only they can create for you is a non-starter.

Today mobile phone companies are not user friendly but Bank friendly, and this one is classic example.

I placed the order online and the next day was sent a text asking me to ring a number. When i did ring i was immediately put on hold. This much i expected but, when my wait turned into about 10 minutes i hung up. I tried ringing several times that day as well as the day after and never actually spoke to anyone. I emailed them and cancelled the order and expressed my dissatisfaction with their customer service. And they still haven't even sent me a courtesy letter to say they received my complaint!

Do not buy your phones from this company if you are attracted by any money back offers. I bought a phone with half price line rental from UKPhoneshop which was to be reimbursed after 6 months. This was in December 2004 and I am still waiting. I have liased with the MD of the company who is suddenly not able to talk to customers anymore and doesn't reply to letters of complaint. To me the company is a joke and the issue has now gone to their regulators.

I bought a MDA compact with co-pilot navigation on, and it's the best buy I have ever made. I do a lot of Internet shopping so I have different views on different companies to how they treat there customers, but www.ukphoneshop.com was one of the most helpful sites I have been on and the product is definitely worth a look at for anyone who wants sat nav and a PDA device for practically no cost.

The UKphoneshop prices may look attractive, but not all that glitters is gold. This company provided me my worst experience of internet shopping EVER!!! Bought a LG 8120 Three pay, box arrived next day - NO PHONE!!!! When I complained, I was acussed of making a false claim - cheeky sods. After putting it in writing I awaited with baited breath for a quick resolution....boy was I in for a long wait. 2 months later, 35 phones, 6 emails, 2 letters and a personal invition to the MD of UKPHONESHOP to visit my house to prove I wasn't a 'scally' I eventually recieved my phone....Hoorah! I here you all shout, alas no. My long awaited triumph against poor customer service did not arrive, as neither did my sim card.

Even the MD commented to me that he speaks to me more often than his own wife!!!

I have admitted defeat and paid £20 for a sim card from elsewhere.

A classic example of buyer beware - these are not nice people to deal with, a more appropiate name would be UKPASSTHEBUCKPHONESHOP.COM.

I ALWAYS recommend to friends & families good places to shop online, I have made it my mission to also tell them to AVOID this company.

UKPhoneshop.com - I'm a heavy user of mobiles so have signed up for a £40 per month 3g phone and the deal includes a free portable 8" dvd player, assuming it arrives and they seem to be reputable from what I can find on the net ( + the fact a mate recommended them to me so fairly confident) you have to say it's a hell of a deal seen as they sell the dvd seperately on their ukaudioshop site for 200 quid! With all the negative comments that review sites attract (inevitably) we should all make an effort to congratulate those making a genuine effort to retailing on the net and not using it to hide and con people.