Superdrug www.superdrug.co.uk

I have been a really loyal customer for years we have been shielding and we have no transport or family support nearby to help us and no one can drive for medical reasons and i have been trying to buy superdrug fat binder tablets and wellwoman 50 plus tablets online I have been talking to superdrug and most of the day and Just get pushed around and it has got me nowhere so I have had to do a review

I went to superdrug in Ealing.. a sales adviser named husna helped me with the skin care products. She was lovely and very helpful.

I was very pleased with my visit to Ealing Broadway Shopping Centre Superdrug, I was greeted at the till by a lovely, handsome, young man. I can't remember his name but it began with R. He showed me there offers on perfume and also gave me a beautycard. I also was also looking for a specific soap for my sensitive skin and he took the time to go to the stock room and check for me. I would 100% recommend this store to a friend as the staff were all very lovely and helpful. I even got a lot of help on the make up aisle by a lovely young lady, she helped me find my favorite lipstick.

I placed an order three weeks ago. Went to collect it and waited 10 minutes to be served and eventually gave up. I emailed the 'customer care' team and still have yet to receive a refund. They are asking me to verify that I have not collected the order....why?? Why can they not contact their own store and check to make sure the parcel is there. In my opinion you would be better using another company who values their customers and wants to help and listen to how their service can be improved.

standing in my local store as a do every week a member of staff comes up behind me pushes past rattling keys

I said to the girl serving me an excuse me would have went a long way.

The member of staff heard me an went on serving

So I mailed customer service explained my complaint to be totally ignored

I sent so many mails I lost count

And only to be told they would have store speak to the member of staff

I said I'm disgusted that after another lot of mails the amount of money I spend is around £100 weekly sent receipts to prove this.

To be ignored again and again

So I then mailed explaining he hurt me by pushing past me and that I was going to be putting my feelings out there

Also the ignorance of customer service

To be mailed back eventually saying they will credit my card with £5. As good will gesture

To be honest your £5 is a down right insult to a loyal customer.

Now debating taking the matter further.

ABSOLUTELY DISGRACEFUL CUROMER SERVICE!! The superdrug on coporation t I would never set foot back in their again as i am a regular customer thy will not be getting my money again.I asked the girl politely for a product I couldn't find, her tone the way she snapped at me was unbelievable she was ridiculously rude then after she 'tried looking for it' she said we haven't got any when the product I was loiking for was right in the other aisle I mean you call that customer service. The girl who I think was supervisor or deputy I have already taken it furthur to someone absolutely riduculous. I would rather got to boots and pay more money than step foot back in a horrible disgracful shop with disgusting people like that. My purchase in the end I made at boots thy will be getting my mineyfrom now on.

I have had some good products from this shop in the past but recently it has become a nightmare as they have loads of new cosmetic products but no testers or,testers and no products!! A lot of products get opened by customers which renders them unsaleable and when it is the last one of something you want to buy it is beyond annoying!!

Ordered 3 times from them, so far only 1 of them has turned up!

They sent no confirmation email saying that their warehouse has had problems, that's fair enough but then was told I may get the confirmation emails? I may get them. Just sent a report to Citizens Advice about how legal that response was (assuming not very) waiting back for their response.

Never going near this useless inept company every again, they're an utter joke so putting this down to experience of course, what company makes a mess up and doesn't have a backup plan?

*shakes head in amazement of their utter stupidity*

If they don't refund me the total cost of premium delivery for 2 orders (£11) then I will be taking this up with the retail ombudsman.

never seen such incompetence!

Very Very bad service.The old lady really don't know how to deal with customer.I think she needs some training about dealing with the customer.

I'm not gonna visit this shop again.

there is a new store that has opened up in Whitechapel E1 area in London. it has the worst customer service. I had gone there today lunch time to purchase some make up on my lunch break. the employee at front was struggling to serve one customer let alone me. there was a colleague behind him stacking and talking. he kept looking but did not even offer to serve me. First of all its lunch time so its the peak of the day and people have to go back to work. nut that didn't occur to the workers. secondly the customer had left and was dragged back in again. enough is enough is there any one else serving no apologies just said one minute. very unprofessional. as being a new store looks very bad on them . i do think i would ever go there again. people let companies down. similar situation in the westfield stratford store. they are very unhelpful and extremely rude. I wont be going back there although it was my local ones I have had bad experience with.