I bought a tablet from Kays (KandCo.com) last August along with a 4 year replacement guarantee, it originally stopped working in January 2014, so I called the number on the replacement guarantee and was told it was up to the manufacturer to replace it, so I went through everything, the manufacturer repaired it then it was faulty again, the person from Kays who told me it was up to the manufacturer to sort out was wrong and should have offered a replacement there and then, I've been using the manufacturer for repair and every time it comes back with a different fault. So I contacted Kays and as it's a year old (they're ignoring the fact it was faulty after 5 months) they are fobbing me off saying I need to talk to the manufacturer although the manufacturer is telling me to talk to the retailer. Even after explaining I have paid for a 4 year replacement guarantee they're asking me to prove the fault, which I know is definitely not up to me to do. After going round in circles with customer services, phoning and being told I'd be contacted back (I wasn't) I made a complaint, which was ignored completely. Kays is really good at delivering products, just no good if anything goes wrong, as I've also had furniture with screws missing, asked for the screws to be sent and ended up going to a hardware shop and buying what was missing, as they couldn't even find the screws even after being given the product and part numbers. Even one of the emails made no sense at all, no-one has read (or if they did, they didn't understand) any of the emails I sent in full.

Kays is not as good as it once was. Customer service is poor, goods go missing, and they are not very understanding towards any problems you may have.