New website too difficult to use. Unable to browse at a realistic pace. Gave up. Just purchased one item I have had before.

Ordered a hamper for one of my clients and they took 7 days to fulfil the order and dispatch it. By the time UK Mail got hold of it it was two days late when my client was expecting it. I was very embarrassed and all this company could say after my complaint was "I hope your not too disappointed". I wouldn't recommend business taking any risks with these guys.

Ordered for the first time from Goodness Direct at the beginning of this week - approx £40 of frozen fruit. I selected the option to deliver to my garage if nobody was home, and selected "any week day" as the preferred delivery day. I did not hear anything regarding a delivery, and by chance happened upon a box of completely defrosted fruit in my garage today (Friday), which had apparently been delivered on Tuesday, so has been defrosting for 3 days. No card was left on the delivery day, and I was not notified. I called to see if anything could be done, but apparently I had selected a specific delivery day (I did not; "any week day" was selected) so it's apparently my fault and nothing can be done. I had planned to regularly order from the company but do not wish to give my business to one that won't offer to help at all when something goes wrong.