Presents ordered on the 11th December with extra payment for postage. 23rd December still no presents. No word from Bright Minds, no apology and no explanation as to why they have my money and haven't delivered. Several calls made and spoken to numerous rude employees who simply state they have no stock and can't send my goods. Now just before Christmas I am missing my gifts and no time left to re-buy. Lot's of thought went into buying these gifts. Will NEVER buy from this company again. Good luck to anyone who does!!

Powerful Periscope Tried to place the order twice, their system wasn't working properly so I sent an e-mail to ask what was happening. They called me back very quickly and took my details, e-mail order confirmation arrived November 29th. Everything seemed very pleasant and efficient. I e-mailed 3 times on 9th December to ask if something had gone wrong as I hadn't received anything. Not so quick at replying this time!!! I was forced to phone, after being on hold for nearly 10 minutes, the call was answered in a surly and unhelpful manner. I was told the items were on "back-order". I pointed out that everything was in stock when I ordered and was told well they aren't now. I asked for the order to be cancelled and requested e-mail confirmation of this. "Yep, you should get an e-mail, if you don't call us back"!!!! I pointed out that having already been on hold for 10 minutes I wanted assurance that this e-mail would be sent and had no desire to call them again. 4 hours later and no e-mail. I will never use Bright Minds again and suggest that everyone steers clear of them to avoid disappointment

For the second year running somebody has kindly bought some vouchers for my children and we have been left astonished at the poor service given by this company. So far we have had to change our order twice because items that were in stock then ran out before ours was despatched. We understand these things happen, but we have only found out when we have called to see where the items are. One of the service reps was basically rude and offered no apology. So they have now had the money since early December, meanwhile the latest selection made by our six year old will not arrive until March. Perhaps this one will arrive, perhaps not. The only thing we can be certain of is that we will have to call them to find out. Like i said second year in a row, this is a poorly organised business with little regard for customer service. Don't even get me started on the fiasco of trying to actually use the vouchers last year, hard work on all fronts.

A relative from the US ordered toys for my children from this website back in Novemeber to make sure they arrived in time for christmas. When the order arrived a week or so later less than half the stuff ordered was delivered. We called and called and were told things would definintely be back in stock and delivered to us in good time for Christmas. With only 2 shopping days to go we call to find out why they still haven't been delivered to be told that they'd cancelled the rest of our order without telling us leaving us with little time to find alternative presents. Very poor service. They are running a toy shop and should have more awareness of disappoinment caused by their lack of interest in their customers and the orders they'd placed. I buy a lot of toys (perhaps too many!) on line and will never use this company again EVER.

My son was very disapointed to open a present on christmas day that did not work. I left several phone messages to order a replacement and no one called me back. After finally getting through to someone I asked for a replacement part to be sent, when it arrived again it was broken.

The ideas they have are very unusual and educational, though not cheap. It is a shame that the customer service is so bad and that the quality is obviously very poor. This was the first time I ordered something from them, and will not be by from them again.

Order placed for Christmas on 12th December. Email told me it had been despatched on 15th December. A month later and nothing has reached me. I called the 'helpful customer service team' on 23rd December but was put through to the order line and told that I would be rung back: nothing happened. Same story on 28th December. Same story on 12th January. DO NOT BUY FROM THIS SUPPLIER.

On 6/12/2010 I placed an order from this company ghost. On 12/07/2010 I sent the message they sent me the order and wait, wait, and finally nothing. Before Christmas I sent a mail to ask what happened to my package. No one responds to email me after two days and send mail, no response. Passes and new year and send mail to ask why I know my package, I get no response this time either. I ask my money back and nothing.
DO NOT ORDER ANYTHING IN THE COMPANY THAT GHOST

The products on offer are interesting but buying them is an entirely different matter. I placed an order on the BrightMinds web site for an item shown to be "in stock". It took 9 days to process the order (unacceptably long IMHO) and the e-mail I received to confirm shipment was for a completely different item to that I had ordered. The incorrect item duly arrived and I have been unable to contact customer services to discuss the problem (all calls are routed directly to the BrightMinds telephone order line - who are unable to provide any help). To add insult to injury I have been charged the price of the original item - twice that of the item actually delivered.

Do not use this company unless you have a lot of patience ...