written by LeoMillward on 30/07/2013
They charged 68% more for the tank of fuel than it should cost. I understand that they may charge a little more than standard but 68% more is unethical and profiteering! I have asked for a €34 refund and been very nice about it but they have refused which gives me the inclination to advertise their lack of moral compass online via a variety of review websites so as to help others not get caught out the same way. This is 'shark practice' and they should not be allowed to operate this way! If I had known that I was going to be well and truly ripped off on the fuel overcharge, I would not have rented in the first place.
written by on 16/06/2013
Its not a car rental company at all - merely an agent. Uses second rate rental company providing badly prepared older cars and the collision damage waver policy is through another third party, which means the rental company still take the full credit card deposit for damage. Avoid!
written by glnn on 18/05/2013
We booked through www.aurigacrown.com and selected full insurance and pick up at the airport. After we clicked 'commit reservation' the reservation turned out to be with another car hire firm (Gold Car), they were located off the airport and would not accept our prepaid insurance forcing us to purchase another package on top of the one already paid for. The customer service phone routes to Ireland and they pretty tell you thee's nothing you can do about it...
written by on 20/08/2012
We have just tried to reserve a hire car with Auriga Crown because we have used them before without problem, they offer a half tank, return empty fuel policy and have an office at the airport. We received confirmation from Centauro who have an office away from the airport, offer a full tank return empty fuel policy and have informed us that Auriga crown are no longer trading. We have sought to cancel the hire agreement within 24 hours of booking but their response does not accept the cancellation and tries to pacify us by confirming that they have three minibuses to pick customers up from the airport and are only 4 minutes away. Whilst we have used off site rental companies before (and have no doubt that Centauro is a reputable company), this was prior to us having a small child and frankly I don't want to wait around for a minibus that won't have childseats. We have since tried to book with Argus because they advertise having an office at the airport and guess who we have received confirmation from? Centauro! I appreciate that hire companies may use different hire car providers but I at least expect not to be misled by advertising. The search continues!
written by Nouk on 12/04/2012
I rented a car in Malaga. Dented, old and a real lemon. On the way back to the the airport, very early morning, it was pooring rain. The windshield wipers were both broken so we couldn't even drive it to the nearest gas station. We had to take a taxi and are still waiting for a refund. Or reply to any of my emails for that matter. This was December 2nd of 2011, more than four months ago. At the helpdesk all they cared about was where the car was and why we didn't bring it back. Well maybe because I couldn't see **** and was not willing to risk my life for the piece of **** car you rent out! Emailed Easy Car about it. They don't do business with them anymore. That's a great move Zen... Nouk, the disgruntled customer.
written by on 26/01/2012
When I reserved a car on web site they offer to me Ford Fiesta (or similar). Instead I got a Toyota Yaris 1.3 as it was acceptable. Unfortunately, the officer who gave me the car (Mrs. Paula Suarez) did not mention the most important difference between the Toyota Yaris 1.3 and any other car! Fuel level indicator in the Yaris 1.3 can not signal the "reserve" with a red light, but shows the "blink" state as 1 / 3 tank. Please note, this is the only car from Auriga Crown rents without red light for "reserve". I think that is unacceptable negligence not to inform the client of such an important difference between this and any other car. This is exactly why I ran out of fuel on the road. Please note that I am a driver with 40 years of driving experience and so far I have never been in this situation. As a businessman I often use car rental around the world and I've always been warned to specific characteristics of each car. Due to the negligence of Auriga Crown staff put myself in a very difficult situation in which fortunately for me, helped my business partner from Marbella. And instead of myself as damaged parties request an indemnity, Auriga Crown for its failure charge me 150.00 Euro? For these reasons, I demanded from Auriga Crown to immediately cancel the invoice to 150.00 euros, and I expected an apology to failure because it did not provide vital information for security and inconvenience to me because it caused. Of course, I never got my money back and never got a single word of apology. Never again Auriga Crown!
written by susantalbot on 09/12/2011
Outrageous and complete rip off fuel policy on the car hire. I hired a car from Thursday (11am) until Sunday(5pm) from Girona airport with Auriga Crown. The fuel policy was not explained to me at all when I picked the vehicle up. It was written as full to empty on the contract but I foolishly thought they would fill the vehicle on our return and deduct the amount we had actually used from the 82 Euros "deposit" we had paid for the fuel. Unfortunately, this was not the case and we were charged the full 82 euro for the fraction of the tank of fuel we had used (estimated 20 euro). I honestly can't see how this is legitimate and would like to highlight this very dubiuos practice to other people. BEWARE AURIGA CAR HIRE and EBOOKERS (who I booked the car through - for affiliating with companies who practice this!)
written by on 23/11/2011
If you hire a car for more than 3 days, they made you pay for a full tank, even if you don't need it. I hired the car through Carhire3000 and this wasn't in the conditions when I booked it. I complained to both and they just sent me some conditions writen somewhere that I had never seen before. It's a rip off and I will never use Carhire3000 or AurigaCrown.
written by George1337 on 11/11/2011
After 8 weeks i am still waitint for my deposit. The customer service is not answering my emails and noone at the telephone hotline wants to solve my problem NEVER AGAIN!!!
written by on 28/10/2011
There are far superior companies to deal with than this at Murcia airport, keep clear at all costs !!!
written by on 25/10/2011
The price became 2 times the price in the adverteising. Full insurance is by Auriga not full insurance - it dosent cover glass,mirrors, tires and buttom of the car. Auriga do not accept that you leve the car with full tank - they will fill the tank and charge you for a full tank - dosent mather how much gasolin is left in the car by the end of time of rental. The car was damaged and not safe to drive. An atemt to call the company did not work - no ansewer
written by philh61 on 25/10/2011
Arrived at Malaga airport at 1030pm on Sunday October 2. Booked my car through Argus Car Hire. It was an unusual booking as they only took a deposit, in the past I usually have paid for the rental up front in the UK. On arrival at the Auriga Crown desk was met by miserable sullen male Auriga Crown (possibly German) representative. He took my credit card to pay for the car only to have it declined. Unfortunately the card had expired 2 day earlier. I offered cash and a debit card as means of payment but he refused all of that. He just told me to phone my bank (at 11pm on a Sunday night??). Extremely rude and miserable. So that left us in Spain 11pm at night, 20 miles from the resort with no car, just missed the last train, and left with having to get a cab that cost almost as much as a weeks car hire. And then , having paid out all that money for 1 cab, it left us short so all our plans to travel around that week were ruined. Appalling service. Conclusions: check your credit card, book the car in full in advance, and don’t use Auriga Crown.
written by broglet on 25/10/2011
Aurigacrown at Alicante airport gave us quite the worst rental experience we have ever had. The first car was in such obviously appalling condition - with its rear window obscured by what looked like dried adhesive - that we rejected it out of hand. They offered an alternative which, although dirty, we took - rather than waiting what they said would be another twenty minutes for it to be cleaned (after all there's a limit to the time you want to spend in a multi-storey carpark at the start of your holiday). They helped themselves to a large deposit from our credit card which they said would be refunded if we returned the car with a full fuel tank. They also persuaded us to give them a further 30 euros for additional insurance, claiming that there was a lot of vandalism in the area for which the insurance supplement we had already paid in the UK would not cover us. We paid up although we were unconvinced. The car turned out to be not just dirty but dangerous. The handbrake was so feeble that it would not hold the car on any slight hill. We quickly learnt that we always had to leave it in gear when parked. It was impossible to get the rear windscreen clean as its wiper blade seemed to be worn out. We returned the car with full fuel but they refused to look at the gauge to confirm this and were completely uninterested in the condition of the car (even though we parked it right outside their office ... ten seconds walk away). When we said that if we waited any longer we were in danger of missing our plane they made it clear that they could not have cared less. We had had a lovely holiday in the Alicante/Valencia region - delightful weather, scenery, food and people - our Aurigacrown experience being the only fly in the ointment. And what an ugly great brute of a fly! We would never hire a car from this company again.
written by on 23/10/2011
Had to wait 1.5 houres at the airport to get the car. Car was in a very bad shape. Tires had only 1.4 bar. Miserable mantainance!
written by kjhsport on 17/10/2011
There is nothing to like about this company, old battered car. I had to pay 300 Euros deposit because I would not take out the extra optional insurance to cover mirrors and tyres. Other carhire companies usually only take a record of your credit card incase you do actually damage the car, but Auriga actually charge your card, and when they refund the 300 Euros back to your credit card you actually loose about £20, so there must be some more small print somewhere that you pay a fee for using the credit card. Staff are very rude and unhelpful, queues are massive because everyone is complaining about the extra costs they are being asked to pay. I would recommend once you have booked a car online and know which carhire company you have been allocated, read customer reviews and if you are allocated a poor company like Auriga, look at the smallprint in the email you are sent for a request to change carhire company.
written by LolaBO on 17/10/2011
After a long trip from USA, I had to wait 3 hours to get the car. Once I took it, it had a problem with the hand break, and they told me that it could not be exchanged! Incredible! If you want to start in a good way your holidays, please, do not use this company.
written by Guest786 on 15/10/2011
There is nothing to like about this company. Bring my first visit to Malaga, finding the company with directions from google and locals wasn't to hard... But when I found the company that's when my problems started!! I have a 8 month old, and had reserved a sat nav and baby seat long with the low group 207 car. When I sat down and before I even started the process I asked if I could see the baby seat.. Baby seat he asked?? I was told even tho I have reserved these 2 products it was in a first come first serve basis. When I refused to go on till he had checked, he reluctantly went to come back and say I was "lucky" as they were the last ones. Fir the sat nav.. They charged 8€ per day, with a €150 deposit.. As they take only credit card you will get less back abd more charges. They make you pay for a full tank and dint reimburse after 3 days of rental. Once were were through all these extra charges I went to get the car.. No one came to check it before I took it.. I found an X reg ford focus estate, no hubcaps, a real wreck.. After much arguing I was given an expert.. A very wide family car.. Much to big for roads in cordoba. This is not a hate review, just hope it comes to good use to someone as the best way abd cheapest is book when you get there!
written by lynlang on 09/10/2011
Absolute rip off !!! waited in queue one hour forty mins ridiculous,price quoted ended up nothing like should have paid 80 euros as the quote said ended up paying 220 euros with add ons. paying for full tank of petrol you cant use in the time hired and believe me we tried ended up leaving half a tank. The clio we hired was full of dents if we hadnt had a baby with us we would have taken a bus or a cab but our onward journey was 50km and it was late, we have hired many cars in Malaga and this is first time we feel really ripped off so beware dont use Auriga Crown !!!
written by on 09/10/2011
Through our Travelagency and a carhire company with worldwide services we booked 2 cars for 10 days at Girona/Costa Brava airport. One car was booked ( still don't know why) at AurigaCrown and the other at National Atesa. At National Atesa the booked type was upgraded 2 times without extra cost. The procedure there was finished within 10 minutes and a refundable amount of € 100,- was paid by creditcard. The car ( an almost new Citroen C-3) with a full fueltank was parked nearby. The experience at AurigaCrown turned to be a rather horrible one. Although all risks were covered through our Travelagency/Car hire Company at home, our friends were asked to pay an amount of € 300 and € 7,50 a day for extra insurence. The Travelagency and Car hire compay at home had specificly stated in their bookingform not to accept these things. During the conversation at the desk rather unpolite remarks ( in Spanish) were made about us between the 2 employees. One of us speaks Spanish and had till then not interfered. They cancelled the booking and went to National Atesa where everything was settled within 10 minutes. Aurigacrown may be cheap on paper but isn't ! Advice: if you fly to Girona and wish to hire a car without trouble ... go to National Atesa
written by on 07/10/2011
well we ordered a minibus as we had a party of eight. when we got to Girona airport they could only offer us a seven seater. This messed up our holiday. we are still trying to get compensation out of them but their attitude was the same as their attitude at the airport. They do not care. The girls at the desk could not give a toss. I have never been faced with such poor customer relations. Do not use this company!!!!!
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