Hotel El Paso, (Universal Port Aventura Complex) Reviews

Click here if this is your business
★★★★☆
3.8 / 5
72% of users recommend this
Click here if this is your business
  • Value For Money

? Ask our helpful community of experts about this product or company
Hotel El Paso, (Universal Port Aventura Complex) - Ask a question now

Media Gallery for Hotel El Paso, (Universal Port Aventura Complex)

Hotel El Paso, (Universal Port Aventura Complex)
Hotel El Paso, (Universal Port Aventura Complex)

Refine your search

Use the tools below to refine your search by only displaying reviews with a certain number of star ratings or to only show reviews from a certain time period. Eg click on '1 star' to just display the reviews we have which received a 1 star rating click or 'Within the last month' to display just reviews posted over the last month.

  • Average Rating Over Time
  • Within the last month ***** (From 0 reviews)
  • Within the last 6 months *** (From 0 reviews)
  • Within the last 12 months * (From 0 reviews)

Latest Reviews

★★★★★

“Best Holiday i have ever been on! ”

Written on: 19/09/2010

Best Holiday i have ever been on!
This hotel is amazing, The pool's are HUGE and the food is lovley.
We ate at the hotel most nights because it was so amazing!
If you are thinking about comming i would 100% recommend to anybody, Childeren or Adults this hotel is amazing, Great entertainment and friendly staff!… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0
★★★★★

“Went at halloween, was amazing, entertainment was...”

Written on: 02/10/2009

Went at halloween, was amazing, entertainment was brilliant. Food was unbelievably good. Would very much like to go here again! Would and Have recommended to friends. Rooms are very comfortable. Me and my family had a very nice stay… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0
★★★★★

“Hotel El Paso was an excellent hotel, very comfortable...”

Written on: 22/05/2009 by khingley (1 review written)

Hotel El Paso was an excellent hotel, very comfortable rooms, good food at the restaurants, the pool is fantastic. Staff very pleasant and helpful.
Overall it was brilliant and we would go back if we could afford it!… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0
★★★★☆

“When we were last there 3 years ago at the El Passo...”

Written on: 24/12/2008

When we were last there 3 years ago at the El Passo Hotel! The hotel was lovely but the reception staff. It will not stop me going back to this complex, it is wonderful for the children!… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0
★★★★☆

“We have just returned from this hotel 08 10 08 overall...”

Written on: 07/10/2008 by richangel (1 review written)

We have just returned from this hotel 08 10 08 overall it was a nice hotel apart from the couple of bad points I have listed. We were a bit disappointed with our room as on our arrival we asked if there was an upgrade available the reception told us all rooms were the same but in my opinion they are NOT. We were on the top floor of the main hotel with no balcony just a window that opened completely which I thought was really dangerous. We took our two youngest boys who are 10 and 13 and I was… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0
★★★★★

“Overall my stay was great. One little point to make is...”

Written on: 08/08/2008 by martinra (1 review written)

Overall my stay was great. One little point to make is the lifts, they get pretty congested at times because of the sheer number of people wanting to use them. This is because the staircase at the side of the hotel is used as an exit one. and you can't access it from the outside, unless someone leaves the door open. The female staff at the reception desk were very helpful. … Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0
★★★★★

“Had great time in hotel El Paso and parks. Beach club...”

Written on: 23/07/2008

Had great time in hotel El Paso and parks. Beach club was great. Food good. Kids enjoyed so much that they want me to book again. Been to Orlando; with just 2 hour flight I enjoyed this just as much… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0
★☆☆☆☆

“Food was 95% of the same, not what you would expect to...”

Written on: 02/07/2008 by shazas (1 review written)

Food was 95% of the same, not what you would expect to have when to pay to go half board in a 4*hotel. The bar staff were not friendly enough. I was not served for 15-25 minutes (not a one off).
Dinner food was cold sometimes… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

399388_Lauraz17's Response to shazas's Review

Written on: 08/09/2008

I also experienced the food being cold at the buffet and after 5 days I had really had enough of the same type of food day after day. There is also an option to eat at the restaurant instead of the buffet - but the food was of poor quality. Staff are not particularly friendly and because I don't speak Spanish I struggled to get by.

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0
Read 1 Comment
★★★★★

“This was an A* holiday. Absolutely everything was...”

Written on: 21/06/2008 by turbomummy (1 review written)

This was an A* holiday. Absolutely everything was good, hotel clean, bed linen changed daily, amazing choice of hot and cold food, delightful happy staff, very helpful First Choice team who organised two trips (Barcelona footie stadium and coastal tour by boat)… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0
★★★★☆

“Hotel was informative, clean, fabulous location,...”

Written on: 14/06/2008 by happybun (1 review written)

Hotel was informative, clean, fabulous location, wonderful facilities. I would recommend anyone wanting to maximise their holiday with visits to Theme Park and the wonderful Caribe Water Park to stay at El Paso. Had no involvement with Rep, does not seem to be any requirement for a rep at this hotel… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0
★☆☆☆☆

“Our flight was at 5am, which meant we had to leave our...”

Written on: 13/06/2008 by ballinvalley (1 review written)

Our flight was at 5am, which meant we had to leave our house at 2am in order to get to the Airport in plenty of time.

When we arrived at Salou airport I noticed on the reps clip board that the party number was listed at 3 and not 4 i.e. My 1 year old was not included on the booking numbers? Didn't think this would cause a problem?

We arrived at the Hotel around 9:45am to be told that check in was not until 3pm!

If I had to have know this when we were making our booking I would not have… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0
★★★★★

“We visited Hotel El Paso, Universal Port Aventura...”

Written on: 30/05/2008

We visited Hotel El Paso, Universal Port Aventura Complex in June 2007, and were so impressed, came back and rebooked for the same week this year. When the kids are happy abroad then so are we. Last year we spent only £200 in spending money on top of our package price. The holiday was great value, the hotel was immaculate, as was the theme park and the water park. I would highly recommend this hotel (we did look round the other two at the resort but felt that this one was the most… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0
★★★☆☆

“I would suggest everyone read the other reviews on...”

Written on: 19/04/2008 by doccy (1 review written)

I would suggest everyone read the other reviews on this site. They are not gripes or moans but true statements about this resort.
It is not a bad resort, but it is NOT 4 star by English standards. I spent time reading the reviews before I left and took ear plugs, it was the BEST thing we did. The noise was unbelievable, and our visit was at low season. I eventually rigged up the balcony door with my belt so it would be open by half an inch at night to get some ventilation into the room.
There… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0
★★★★☆

“I thought that the staff were very friendly, and the...”

Written on: 07/04/2008 by cpdavis (1 review written)

I thought that the staff were very friendly, and the view was magnificent. I enjoyed the rooms, and the outside view. The place was very modern and up to date, and there was a lot for me and my friends to keep us entertained, from the beach to the internet cafe when the park was not open. However, there were a few bad points. A group of people were insisting of breaking the rules, and started to smoke in the corridors so it was quite unpleasent. When it came to the breakfast buffet, some of the… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0
★★★★☆

“We have been to Port Aventura three times and to be...”

Written on: 03/04/2008 by teuluthomas (1 review written)

We have been to Port Aventura three times and to be honest the jury is still out on this hotel. I think I can only basis my rating on whether or not I would recommend to close friends and if I am honest, no. On the basis of the food, which is such a big part of most people's holiday, I lost over half a stone as I ate so little. On reflection this seems a little unfair as there were so many good things and the hotel was beautiful. But it only had the potential to be excellent, such a shame, hope… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0
★★★★★

“we had a wonderful holiday at this hotel food was good...”

Written on: 10/01/2008 by ntenee (1 review written)

we had a wonderful holiday at this hotel food was good and a good variety to choose from.the staff are very helpful too and the entertainment at night is very good too.the only problem we have now is that my daughter has turned 2 so they dont cater for families of 5… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0
★★★★★

“Hotel El Paso is a great hotel, great holiday,...”

Written on: 11/10/2007 by Sandy Burnage (1 review written)

Hotel El Paso is a great hotel, great holiday, wonderful gardens, swimming pool and Theme Park. Children are looked after by the children's club and Mini Disco is fantastic. Entertainment for all in the evening, very good groups booked - a must see!

Buses into Salou, which you could walk to. Easy access to buses to Tarragona, Barcelona.

My Mother being a wonderful Italian cook, said that the food was very good and you could always find lot's of things to eat and it was to a very high… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0
★☆☆☆☆

“If you decide to go to Hotel El Paso, I would...”

Written on: 30/09/2007 by xxsc01xx (2 reviews written)

If you decide to go to Hotel El Paso, I would seriously not recommend going in September as you can tell that they are close to the end of the season because the rooms were filthy, from mould on the bathroom tiles, to god knows what kind of muck was wiped on the walls! Probably one the worst hotels I've stayed in but it is situated in one of the best locations to get to the park (less than 5 minutes walk)… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

356407_Teuluthomas's Response to xxsc01xx's Review

Written on: 03/04/2008

I agree with this review because we have just returned after an Easter break and you can tell that the season hasn't started yet. Hot food is a huge problem, no queues and so food standing around and not adequately heated, pool shut and no sun beds. Still no fridges in the rooms. However the rooms were clean, I think they have had a major pre-season paint and decorate. Not 4*

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0
Read 1 Comment
★★★★★

“We think Hotel El Paso is a lovely place and you don't...”

Written on: 22/09/2007 by MG2 (1 review written)

We think Hotel El Paso is a lovely place and you don't have to travel far to get to Salou or Cambrils. The theme park is just a short walk and also the water park. The courtesy bus was more reliable when we wanted to go back to the hotel from the beach club. We think the food was even better than in 2003 and everyone seemed to enjoy the pancakes for breakfast!!… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0
★★★☆☆

“I wish that i had read the reviews before i booked. ...”

Written on: 09/09/2007 by hotelelpaso (1 review written)

I wish that i had read the reviews before i booked. The staff at the hotel, cleaners and restaurant staff are 1st class very hard working people and i hope they get paid well. Its the management and holiday reps that let this complex down. Please, please, make FIRST CHOICE YOUR LAST CHOICE if booking. If you are going away for entertainment on an evening, save your brass and go to Butlins, its very repetitive as is the food at the hotel, and basically rubbish!! Park is open until midnight… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

Xxsc01Xx's Response to hotelelpaso's Review

Written on: 30/09/2007

I agree with this review because...we have just got back from this resort and we would never go back to this resort again, the rooms were very dirty and we can only think this is down to the end of the season for this resort so don't go in September!

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0
Read 1 Comment
overview