I have been ringing Swinton month after month trying to get my claim sorted getting passed from Swinton Bikes with no explanation to another team that can't help to then another company that can't help getting told one thing then another, i had, had enough. I phoned one last time and spoke to Rich who listened and then acted, i was no longer the person phoning round he did it for me all in a day got me a direct number and name to speak to in the correct claims department and also gave me his full name and kindly said he would deal with any further issues i had even though he was not the person i needed to speak to which was comforting. I have not spoke to him again as i have not needed to but he is a credit to Swinton and i just wish i had spoken to him on the first call.

Called the service dept today to try and sort out the fact I am not showing on the national database as insured. After 3 previous conversations with various people who couldn't seem to solve the issue, I spoke to a very upbeat, pleasant and most of all helpful lady called Eve who sorted the situation straight away. She called the insurance company and called me back as promised with a answer of why and what had been done to solve the problem.. After all my concerns and worries Eve put my mind at rest straight away , a credit to the company Not often these days to get some good old fashioned service, long may it continue