My flight was cancelled as airport closed for a hurricane. NatWest initially said this situation was covered as I phoned on the day, but when I went to claim, I was told it wasn't covered. First it was the responsibility of the 'carrier' who cancelled, until I could prove that the carrier did not: they are not an airport. Then it was said that they had no responsibility to get travellers home, only to get them to their holiday spot - which is really weird, as surely it's much more difficult when you are stuck in another country than when you are stuck at home. Eventually they offered £50 as a token. I pushed further. In the end they partially paid (around 75%) after I escalated for two months. You have to be ready to take them to the ombudsman and wait a very long time. Since NatWest won't get you home in an emergency, it's useless insurance.

Our flight was cancelled after a 4 hour wait at airport , next flight was not until the following week, so we had no option but to cancel our accommodation which we had booked for a 4 night stay. Easy Jet paid out promptly for cancelled flight . But not for accommodation as it was booked separately, went to our insurance despite many email proof etc etc they kept asking for same info already sent to them , they refused to pay out as they said flight had to be delayed 10. Hours the cancelled before they would pay out . Although I was told by two agent in the phone I was covered . Have since not renewed with Nat west although we have been with them for years , they were not interested in keeping us as customers .

I have been a loyal costumer of NatWest Bank for over 45 years and have their Premier account with Black card. We rarely make insurance claims. Our home emergency claims back in 2020 and recently in May 2023 were denied giving lame excuses. I could not complain in 2020 due to COVID ongoing at the time. To add to the insult recently have made travel insurance claims, one for holiday cancellation due to unforeseen death in my close family and me requiring medical treatment whilst on holidays. The 1st claim requires so much evidences that cost of securing medical certificate for death, it would not be worth making a claim considering £75 access per person. For the 2nd travel insurance claim, the insurance company have denied costs which incurred in the UK immediately after arrival claiming it is not covered. However, the policy does not say so. Basically, NatWest have engaged the travel and home emergency insurance cover providers, who have no intension to pay any claims. NatWest is charging me £31 per month premium for the account. Basically, the bank has engaged the cheapest and unprofessional insurance providers so that the bank makes huge profits. I would not recommend anyone to have travel or any other insurances with NatWest. The insurance contracts are useless with no intension to pay up when a claim is made. For me, time to move on and find another bank and travel insurance company who would pay up.

I’m a NatWest Black account holder so get NatWest Travel Insurance as part of my account "benefits." We were going on a boat trip around and through Scotland but we didn’t make the connection as our train to Glasgow never reached it’s destination. We were stuck overnight in Penrith. However, as the train left Birmingham on time and the boat trip went ahead we were told we weren’t covered. I’ll be moving my personal, family and business accounts from NatWest.

The airline lost our baggage I called this, so called, insurance and was clearly told that if I did not have receipts for every item I could not make a claim. So basically if your baggage is lost you cannot claim For anything without receipts Disgusting service and not fit for purpose

My flight was cancelled while I was at the gate waiting, I lost my accommodation and got no refund, I paid for parking and paid to get to the airport. I was told by the airline I needed to claim on my travel insurance, they've told me it's not covered. I'd love to now what is covered if this isn't.