I had a skiing accident in France 2016, which resulted in a serious knee/leg injury which required surgery on returning to the uk. I received no assistance whatsoever from our travel company, indeed I was told they would not transport me from the resort to the airport, and also informed me I would have to make my own arrangements with my insurance for my flight home - I was apparently a health and safety risk should the bus/ plane crash as I couldn't weight bear! However, after one simple call to the NatWest emergency help number, I was reassured that they would "sort it all out", and this they did, from arranging a private transfer to the airport, leasing with the airline to provide me with 3 seats for my poorly leg, and assistance at each end of the airports. Whilst in France, I had to pay a considerable amount of money "up front " for various medical fees, return transport from the hospital etc, however on return to the uk, after a simple letter to NatWest with my receipts, I received ever single penny I had spent. Furthermore, as I had used the European Health Card at the hospital, I did not have to pay any policy excess. Absolutely first class and would highly recommend .

good cover from Natwest Travel Insurance , claim dealt with fast