I recently decided to have my 6 year old Lacanche Cluny serviced, primarily because I found the gas oven difficult to use due to temperature fluctuation. The booking process for the Lacanche Premium Service was efficient and staff helpful on the telephone. The engineer called to confirm his arrival time as promised. On discussing my concerns regarding the gas oven he proceeded to check over every part of the cooker, explaining what he was doing and also giving helpful hints on how to keep the cooker working at its best. He did find the gas oven was running low and in doing so found a gas leak at the connection which he fixed immediately and with a wider bore gas pipe. I couldn’t recommend the Lacanche engineer highly enough. My cooker is now running better than when first installed. My only gripe would be that the instructions which come with the cooker should provide an oven temperature comparison chart and also explain that the gas ovens do not have a pilot light and so require opening to regulate the temperature.

I have had my Lacanche Cluny for over 10 years. Its been great, it cooks for a large family and is on every single day. In that time I have only had two service calls and one of them was my fault. Great cooker, would buy another one.

Inherited this cooker with the house 12 years ago and still going strong with only minor problems - its suits our period house and is still much admired. Recent excellent help from the LaCanche centre - thanks.

We bought our first Cluny 20 years ago and it is still going strong. A further one was added to our house in France (this one included an electronic button to ignite!). Stylish and very robust it is the centrepiece of the kitchen. I enjoy the simplicity of what it offers (there are no timers and little to go wrong). To the uninitiated, the burners are quite powerful (even the heat on the low burner is still quite fierce), but over the years I've become a dab hand reducing this to it's lowest level. Finally, whilst buying a Cluny seems an expensive purchase at the time, they do last really well, with my 20 year old still looking great. Frankly, I can't imagine any kitchen of mine without one.

I've had my Lacanche Cluny since December 2008. As we are a family of fivethe range is used every day. it not only looks great, but it's a real joy to cook on. The burners are really powerful but easy to control. I have read other reviews and have been surprised by some of the comments. I have had no problems with the range. The fan oven is great and as I do a lot of baking my range has the static electric oven,which i have found to be very good for cakes, biscuits and bread etc. We plan to move house soon and the Lacanche is moving with us!

I love this cooker! Can't believe how many negative comments others are making. I've had my Cluny for 6 years (gas/electric with wok ring). I have never had it serviced, and it has not caused me any problems. I have just broken the door seal on the gas oven, but my own fault. Yes, temperatures can be fierce, but just buy an oven thermometer - hardly difficult. I love the gas/electric combo, styling, high heat wok ring, ease of cleaning, size of ovens, hot grill. Downsides? you have to hold the ignition for the gas on a few seconds longer than normal - I can live with that. My sister has an Aga, my brother a Raeburn, and I am the happiest of the three of us overall. I didn't rate the service/support, because I haven't needed it!

I have had my Lacanche Cluny for ten years. It is of very solid construction - not like my sisters Smeg which is 'tinny' and took four people to manouvre into place because it twists otherwise! she has had no end of problems with it. Mine on the other hand is great. The burners going out as someone commented earlier is easily remedied by a gas fitter moving the sensors closer to the flame with pliers. The grill in the electric oven is slow to heat, but once hot it will out-perform other grills - at least you can finish off a creme brulee, not something you can do under a conventional grill, and I get over burning delicate items by moving stuff down to a lower shelf part way through. The simmer plate is awesome and comes into its own when cooking the Sunday lunch when you have so many pots on the go. As for the door 'distorting' what happened to mine is the internal door hinge on one side sheared off and had to be replaced. After ten years I have had one service (including the door hinge) a new grill element and replacement fan in one oven, which isn't bad after constant use for ten years. It also looks amazing, I have the backsplash, pan rack AND extractor to match in red and I love it.
No I DONT work for Lacanche either!

Had my Lacanche 3 years now and just love it. It is defiantly powerful and that took a few weeks to get use to, but after that you really can cook up a storm. So much so that when I had to cook on my friends Aga I soon gave up trying! The gas oven will give you the best roast potatoes and I just love using the griddle plate. Found the people at Lacanche to be nice and helpful.

Looks very classy. Well built and nice to use. Whether amateur or pro in the kitchen I doubt you would be disappointed in this product.