Carphone Warehouse Reviews

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Latest Reviews

★☆☆☆☆

“Amateur company”

Written on: 31/03/2020 by mitchellbrickwork (2 reviews written)

Terrible service. Ordered an upgrade from what I thought was a reputable company. From start to finish it was very amateurish! Once my upgrade was finalised and they had taken my money, my SIM got cancelled and I had no network to make or receive phone calls! Tried to get it sorted out with them but had no responses to emails and forget about calling them! My new phone came with a new SIM (I was feeling very hopeful) put the new SIM in the new phone......nothing!! The reason my phone is so… Read Full Review

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★☆☆☆☆

“Flouting Consumer Law”

Written on: 26/02/2020 by jimbonico (1 review written)

Purchased a Huawei Mate 20 Lite from CPW in Feb last year, and it developed a problem with the screen. I called in to the store it was purchased from in December, only to be told it would take 3 weeks for a repair - this would be problematic for me, as I need internet access 24/7. I quoted the Consumer Rights Act to them, which states that if a repair would cause significant inconvenience to me, then I have a right to a replacement phone or a refund. This has been overlooked by the company, one… Read Full Review

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★☆☆☆☆

“Avoid, shocking, never buy a phone from here ”

Written on: 21/01/2020 by Atticus415 (1 review written)

Would never buy a phone from these again, shocking customer experience, never answer the phone when need them, Don't explain things to you correctly when you take a phone out or have a repair, honestly never take a phone out with these, I'm stuck paying for a phone that only 2 months old that doesn't work due to the staff not explaining things, shocking… Read Full Review

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★☆☆☆☆

“Avoid at all costs, buy anywhere but here”

Written on: 22/10/2019 by molynda (2 reviews written)

Took a contract out on new Note 10 plus, over 6 weeks ago. Firstly they didn't deliver next day to store as promised, then when it was delivered to store they didn't notify me. Took 5 days instead of 1 day and many calls on my part to find out where the phone was. Useless, part 1. Part of reason for taking the contract with carphone warehouse was the promise of £280 trade in for my Note 8. I sent my Note 8 to them by special delivery as they supply only a cheap jiffy, offering no protection… Read Full Review

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★☆☆☆☆

“Poor, poor poor.”

Written on: 12/04/2019 by 162Houston (1 review written)

Phone only intermittently worked after having it for 5 weeks. They wouldn't replace it because it was over 4 weeks old. They wanted me to send it away for 2 weeks for repair. Bad attitude from shop and head office. Bought a new phone elsewhere because I don't want any more to do with them… Read Full Review

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★☆☆☆☆

“Zero customer service”

Written on: 18/12/2018 by Taylor-Alt313 (1 review written)

Very bad customer service. Great while they sell you something then they don't want to know when there is a problem. Avoid… Read Full Review

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★☆☆☆☆

“Ending your contract”

Written on: 07/08/2018 by Dawn78 (1 review written)

Beware this company has 0 custumer service. I ended an old contract which actually ran out then began a new one, I continued to be charged for both contracts. I went to a carphone warehouse shop where I was informed you couldn't end a contract over the phone which is where the problem lay but they couldn't help me as I had sorted it over the phone. I rang the number they gave me to be told it had to be investigated. Two days later I received a phonecall to say it had been resolved and I owe… Read Full Review

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★☆☆☆☆

“Selling Poor Products”

Written on: 26/07/2018 by ulIngram247 (1 review written)

A sales person at Carphone Warehouse shop in Dunstable advised me that Huawei P8 Lite 2017 mobile phone is as good as, if not better, than the Samsung Galaxy J5 2017 mobile phone. As they did not have the Samsung device at the shop I decided to purchase the Huawei phone at £129.99 from Carphone Warehouse. This proved to be the wrong move. Four days after purchase the phone dropped on soil (without any bits of stones in the soil) and the screen top left corner shattered. Few days later the… Read Full Review

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★☆☆☆☆

“Complete waste of time trying to upgrade”

Written on: 04/05/2018 by AMERIFIELD (1 review written)

I was due an upgrade at midnight on May 3rd 2018 so visited the store on the evening of the 2nd. Firstly told by staff they could not process my upgrade as I was too early. Seems crazy that their systems are happy to turn away a repeat customer for the sake of a few hours. They did obviously want to keep me around to discuss the deals and offers I could "come back for tomorrow" and after being asked how much data I use on average each month (10gb+ being my answer), the staff then did their… Read Full Review

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★☆☆☆☆

“Do not trade in with these!”

Written on: 14/02/2018 by SalmaSkinner (1 review written)

DO NOT TRADE IN WITH THESE I SENT MY PHONE IN AND 10 DAYS LATER I STILL HAVE NOT RECIEVED PAYMENT - STATES 3 WROKING DAYS I RANG 4 DAYS LATER TO BE TOLD THE PAYMENT WOULD BE SENT AND IN MY BANK IN 3 DAYS, ANOTHER 3 DAYS LATER STILL NO PAYMENT I RANG AGAIN TO BE TOLD NO PAYMENT HAS BEEN SENT AND IT WOULD BE ANOTHER 3 DAYS. I ASKED FOR A MANAGER TO CALL BACK BOTH TIMES STILL NO CALL BACK!!… Read Full Review

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★☆☆☆☆

“TOTAL RUBBISH and NON EXISTENT CUSTOMER SERVICE”

Written on: 09/02/2018 by Archie55 (1 review written)

WEB SITE ORDER I ordered on line a data sim on 24-01-18 and received an order acknowledgement with expected delivery 04-02-18 (my request). The acknowledgement stated if there was a problem they would get in touch by email or phone. on the 26-01-18 I decided to take a contract telephone out with them so I phoned an explained I had an order already in the system. No problem I was told, "we can do the credit check for both over the telephone". This was successful and I paid the initial payment. I… Read Full Review

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★☆☆☆☆

“Just don't even go there!”

Written on: 06/02/2018 by Saraw380 (1 review written)

I asked for an upgrade but they started a new contract with the provider, then tried to say it was my fault. I ended up paying £200 a month for a number i couldn't even use as the provider said it was inactive. if you call CFW you're put through to S/Afria and they just don't want to know. Ended up taking the phone into the CFW shop and starting a claim through the Small Claims Court for a refund. Beware, i was told by Vodapone that CFW Agents get paid extra for starting new contracts and… Read Full Review

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★☆☆☆☆

“Customer service”

Written on: 06/02/2018 by Chrisaugusti (1 review written)

Bought a new Samsung a3 after two months i was getting issues on moisture at us b port also a size home app would not close.When I went to the shop the agent instead off offering good customer service ie we can do this or that for you he does not.it can take 2weeks to fix her a old phone ie does not even help you or show you how to use the replacement phone here the phone get out the door basically called there South African customer service to log a complaint sorry our systems are all down… Read Full Review

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★☆☆☆☆

“SHOCKING CUSTOMER SERVICE”

Written on: 24/01/2018

I have been given the run around by all staff since purchasing the phone and trying to get an exchange due to a fault. The customer service representative did not do what they agreed on the phone when they said an exchange was valid and justified. Do not use this company!… Read Full Review

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★☆☆☆☆

“promotion not honoured”

Written on: 19/01/2018 by wcCollins238 (1 review written)

I purchased a note 8 in December when they offered a free vr headset worth £119. Twice staff have told me it will be dispatched by their warehouse 14 days from purchase. No headset has arrived or been sent. Disability means I have no speech, CW staff hung up when my wife telephoned for help, I have sent numerous emails over a 2 week period and the response is always allow 3 days for a response. I would advise not buying from this company. I'll give 1 star as the note 8 is actually a great… Read Full Review

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★☆☆☆☆

“EVEN ONE STAR IS WASTED ON CARPHONE WAREHOUSE!”

Written on: 16/01/2018 by NotAHappyChrista (1 review written)

Sold me two faulty Microsoft phones, they knew had issues, refuse to even look at them, sent me from one shop to the next, NO ONE IS DOING ANYTHING TO FIX OR EVEN LOOK AT THE PROBLEM! Online complaints get no responds,calling in is a waste of time, no manager ever calls back, keep being told to wait 48 hours for a callback which never happens, even got a parking ticket in their own camera monitored car park when they took 2 hours upgrading my sim card! One shop even told me to go to Argos to… Read Full Review

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★★☆☆☆

“Poor customer service”

Written on: 01/01/2018

Poor customer service at Stratford Westfield and Stratford Centre Carphone Warehouse stores. In both cases it was poor - we experienced long waits, staff gave misleading information and just could not be bothered. We left without completing our sale - were told by staff to return "tomorrow"!… Read Full Review

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★☆☆☆☆

“They Lie for commission”

Written on: 01/01/2018 by Isaiah382 (1 review written)

My wife whos phone stopped working entered a carphone warehouse. Unsure of her current contract with EE she decided to leave without a purchase. The sales assistant convinced her that if she was unhappy she could return the phone within 14 days. She found she still had a considerable time left on her existing contract so returned the phone (still boxed) and requested the new contract be cancelled. She was told this is not possible and the contract could be terminated if paid in full. She… Read Full Review

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★☆☆☆☆

“Advertising at a different price than charge, rude...”

Written on: 27/12/2017 by david satchell (6 reviews written)

Phone price at carphone warehouse was labelled at 319.99 exactly the same price as argos who had no stock, after I'd returned faulty phone, so went to purchase somewhere else, after giving name address etc etc and about to pay noticed they were trying to charge me 339.99, so pointed out advertised price, I was rudely told thats the price and thats it, we haven't changed display yet, (and still haven't or covered up) so I said no problem I'll buy somewhere else. Pc world manager intervened as I… Read Full Review

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★★★★★

“Matt at Cobham”

Written on: 01/12/2017 by Mohammad440 (1 review written)

Friendly and informative service at Carphone Wharehouse in Cobham, Surrey. On purchasing my pay as you go I was informed of a more suitable and cheaper option. A friendly salesman who guided me through this information without any heavey sales pressure. I would not hesitate to visit this store again for any inquirey… Read Full Review

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