Carphone Warehouse Reviews

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Latest Reviews

★☆☆☆☆

“Only interested in sales, see below for quote”

Written on: 12/11/2017 by fluffy0000 (6 reviews written)

Supposed to be replacing my phone, as assessed by expert. Wont do it . Rang today as they insisted on keeping phone. This is what I was told " I'M NOT INTERESTED IN CONSUMER LAW, I DON'T NEED TO KNOW, I MAKE LOTS OF MONEY SELLING THEM AND I'M NOT INTERESTED IN WHAT YOUR SAYING!" Says it all so they will never see me buying anything again. don't be fooled by the care they take to get your business because when things go wrong you cant get anywhere. Even the free phone number hangs up on you… Read Full Review

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★☆☆☆☆

“WORST CUSTOMER SERVICE !!!!”

Written on: 12/10/2017 by Dan1586 (1 review written)

Shocking service !I sent them my Sony z5 using there return envelope as trade in 14 days ago and still haven't received any money (3 days guaruntee on there website) so I give them a call and they can't find my details or the trade in status of the phone. Thank God I've got post office tracing recipt to prove I did it if it's not resolved in the next few days gonna have to take it further… Read Full Review

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★☆☆☆☆

“Sold me an iPhone that locked to the 1st network!!! ”

Written on: 12/10/2017 by naMoran212 (1 review written)

Carphone Warehouse has sold me an iPhone 7 that locked to the first network I connected it do. I have now switched network and I cannot use my new SIM. The network (Three) hasn't got a clue about to unlock the phone, Carphone Warehouse blames Apple, and Apple blames both. AVOID and buy directly from an Apple store… Read Full Review

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★★★★★

“Lovely staff ”

Written on: 06/10/2017 by Black335 (1 review written)

Excellent staff Hillsborough. Friendly . Bought a phone on 25th Sep 2017 . Indian guy with big eyebrows was funny. Got me to buy phone from here even though was cheaper at tesco store . Other member if staff with his banbun was super friendly . An asset to the company. Lovely to chat to . Deserve a pay rise . Would definitely buy my next phone from here… Read Full Review

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★☆☆☆☆

“Shockingly terrible experience - avoid”

Written on: 04/10/2017 by Davies1066 (3 reviews written)

I have never experienced such poor customer service for any company ever. They accepted my order online quote willingly but 2 days later the phone never arrived. When I followed this up with the offensive customer service team I was told that I have been declined even though my credit has been accepted on the original call and they would not tell me why. The customer service agent constantly talked over me refused to accept any questions and when I ask to be put through to their complaints team… Read Full Review

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★☆☆☆☆

“Appalling Customer Service!!”

Written on: 03/10/2017 by dandcpalmer (1 review written)

On June 13th 2017, I entered into a 2 year contract with a Doro 8030 smartphone I liked the look of. Supposed to be good for OAPs as I'm 70 years old! It's colourful and bright with easy to read characters, and really simple to set up. However, just a couple of weeks in I was experiencing issues with it. The screen freezes and it seems to be so lethargic. The characters go from small case to upper case in the middle of texting. To close something on it seems to take far too long. By this time I… Read Full Review

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★★★★★

“Super amazing staff”

Written on: 29/09/2017 by Todd405 (1 review written)

Went into store Sheffield Halifax road on 25.9.17. Staff were brilliant,friendly,helpful,chatty,even though the staff member refused to let me pluck his bushy eyebrows he still managed to persuade me to buy a phone from here and not tesco even though it was cheaper at tesco. Staff here are an asset to the company . Very happy and will be recommending car phone warehouse in the future… Read Full Review

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★☆☆☆☆

“Horrendous service!”

Written on: 27/09/2017 by Nickolasz471 (1 review written)

I bought a phone less than 1 month ago on contract and it has never worked correctly. I cant make calls, get no mobile data and when I do get it, its only 2g. When I called Carphone Warehouse they said I would have to pay £420 to cancel the contact and that I would only be able to cancel it buy going into the store where I purchased it. So I am having to pay £420 to cancel a phone that has never been fit for purpose. When on the phone to Carphone Warehouse they cut me off twice, then… Read Full Review

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★☆☆☆☆

“False promises as and incompetence”

Written on: 21/09/2017 by Alex1982 (1 review written)

The next-day delivery guarantee is nonsense. Customer service is shambolic. They are not past breaking consumer law. If you complain on trustpilot they "pretend" to be trying to sort your issue by directing you to a website to discuss your problem. The web address is fake! It's just for show! Cheap cheap company. Don't waste your time!… Read Full Review

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★☆☆☆☆

“Bought a recycled phone?”

Written on: 21/08/2017 by Ross361 (1 review written)

One day in 2016 the touch screen on my mobile phone had cracked. So, in desperation I went to Carphone warehouse shop opposite Liverpool street station,London,England.I bought a Microsoft phone for £90 and then I was pressure salsed to get a £25 years guaranteed. I thought that the previous British government tried to stop companies placing pressure on customers having to pay for guarantees on newly purchased items that should have at least a few years without the items needing repairs? But… Read Full Review

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★☆☆☆☆

“Lost phone, unreliable, limited service”

Written on: 08/07/2017 by shayadams (1 review written)

I went in-store to upgrade my phone. I was convinced by a sales rep over the phone to take a better deal with him (who was very pushy) and was promised I would have the phone delivered the next day (today), including a free screen protector, phone case and charger for a SAMSUNG S8. I waited at home all day for it which never came. I had to call DPD at 17:30 to track it. DPD couriers said it was due to nobody being home, however no courier came to my door, nor left a calling card. Further… Read Full Review

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★☆☆☆☆

“WORST CUSTOMER SERVICE I HAVE EVER EXPERIENCED”

Written on: 08/07/2017 by Lucianou481 (1 review written)

The company failed to refund me, it was a long story, instead of checking why it failed to resolve, they didn't. This caused a huge complex and takes over 2 months to solve. This does not include a huge amount of money I have to pay in order to call oversea. (I'm now in my homecountry but to sovlve the problem they force me to call to UK several time insteady of making a free live chat via facebook or email to arrange the refund)… Read Full Review

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★☆☆☆☆

“WORST CUSTOMER SERVICE I HAVE EVER EXPERIENCED.”

Written on: 07/07/2017 by 287Donahue (1 review written)

The company failed to refund me, it was a long story, instead of checking why it failed to resolve, they didn't. This caused a huge complex and takes over 2 months to solve. This does not include a huge amount of money I have to pay in order to call oversea. (I'm now in my homecountry but to sovlve the problem they force me to call to UK several time insteady of making a free live chat via facebook or email to arrange the refund) … Read Full Review

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★☆☆☆☆

“WORST SERVICE I HAVE EVER COME ACROSS”

Written on: 05/07/2017 by weNewton97 (1 review written)

STAFF DO NOT KNOW THE PRODUCTS AND CANNOT SELL A PHONE. NO ONE WAS ABLE TO HELP UNTIL AN EMBARRASSED MEMBER POINTED OUT A FREELANCE MEMBER MAY BE ABLE TO HELP THAT CAME INTO THE STORE. I HAD A SLIP AND FALL IN WHITE CITY WESTFIELD STORE I SUFFERED A FRACTURE. NO INCIDENT FORM COMPLETED AT TIME OF ACCIDENT. MANAGER COULD NOT LOCATE A FORM NEXT DAY. LEFT WAITING 2 HOURS WHILST HE SEARCHED FOR FORM. TECH SUPPORT IN EALING BORODWAY BRANCH TOLD ME THEY WERE GOING ON BREAK AND IF I WANTED TECH… Read Full Review

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★☆☆☆☆

“Repair at Carphone is a waste of money!!!”

Written on: 26/05/2017

I took my phone to the carphone, leeds for screen replacement. A week later when I went there to collect the phone, the back cover was broken and wasn't latching properly. The repair attendant who had no idea what professionalism and customer service is (I don't know who is worse between him and Trum) told me there was nothing he could do about it. Equally bad, the phone wasn't checked to know the state of the repair because according to him, the battery failed to respond. It is strange that in… Read Full Review

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★☆☆☆☆

“very weak”

Written on: 13/05/2017 by Sheltonce1987 (1 review written)

I ordered phone on the website (CAT S60). On website there was a comment "1-3 days delivery", next i got an email "not on stock,please wait up to 2 weeks", after week I got email "your order has been cancelled. I wait for refund 4 days and my money still wasn't refunded!!! (Ł509.99) By the way phone is still availble to buy on carphone warehouse website.. This is my last order in carphone warehouse… Read Full Review

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★☆☆☆☆

“Told Lies To Get Rid Of Me”

Written on: 26/04/2017 by nlMacKay402 (1 review written)

Went with my 1 year old daughter to Manchester Fort branch and asked for a contract phone for my 16 year old daughter. Application was declined (still trying to find out why). Was told that my best bet was a 15 gig per month pay as you go contract with another company and that they had run out of sim cards from that company. Went to the company to be told that they do not provide any 15 gig contracts of any kind. Went back to Carphone Warehouse. Was referred to another of their shops 40 minutes… Read Full Review

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★☆☆☆☆

“Worst customer service”

Written on: 25/04/2017 by NyasiaNielsen (1 review written)

Hi all, this company employees are very rude. They call me for an upgrade, pushing me to do upgrade from o2 as i have o2 connection which I took from them. They have said if you are not sure about it u can try sim only monthly deal for now and later u can change it or end it. This guy keep on pushing me over the phone and when i said i am sorry , i will not take it now instead first i will do some research and then i will come back to you. Still he push me to take. When i told him that no i… Read Full Review

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★☆☆☆☆

“Don't use them”

Written on: 20/04/2017 by lvGonzalez483 (1 review written)

Please don't use this company. They are untrustworthy and do not stick to their word. Did not receive ore-order on date stated. Very poor customer service… Read Full Review

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★☆☆☆☆

“Awful customer service and rip-off merchants!”

Written on: 07/04/2017 by OmariBrown (1 review written)

Back in Jan 2017 I called carphone warehouse to complain that the so-called upgrade that had been offered to me turned out to be a downgrade since the 'upgraded' phone had a lot less storage space compared to my previous phone. So now I am stuck with a phone where I have no more storage despite having an SD card in the phone and cannot even download the software upgrade. After the initial log in Jan 2017, I was informed a member of the team would contact me within 7-10 working days. This… Read Full Review

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Rocky2824's Comment

Written on: 09/04/2017

Same thing here promises never kept and call centre in South Africa everybody needs to boycott this firm that's the only way they will treat every customer fairly

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