I purchased 2x £50 gift cards from your inside Dunstable store (Bedfordshire) upon opening one then the card inside stated £100 on it, upon trying to use the code it was deemed invalid by the system, I returned to Asda & spoke to the assistant manager who refused any responsibility towards selling the cards claiming it had nothing to do with Asda (well it has actually as Asda has taken £100 in total), he to,d me to contact Apple, I phoned them & I was told that both the £50 cards had in their terms been tampered with & that Asda should contact their supplier of the cards & confront them with the findings, tApple have my complaint logged in their system, Asda owes me £100 so I want to known how you plan to refund me & dont give me the excuse of oh they are third party products & we dont refund rubbish, if you sold a punnet of tomatoes which had one rotten one in it then you would replace it wouldnt you (they are a third product product >from farm*> to packager>to Asda so in reality its no different is it? Apple told me that the cards do not originate as a complete package so at that point is when they must of been tampered with!

Please resolve this matter ASAP otherwise I will have no option but to approach police. 3 other Apple gift cards purchased from the same store earlier in the year upon trying to use them they came up as 'inactivated' so that was another sale, money which you owe me.
If you give me a legitimate email address I can return photo copies of these said cards by return. 
Regards

We bought a pizza in-store for £4.20. it was the "Very Veggie Supreme Large Stonebaked Pizza". It tasted of absolutely nothing. Looked much nicer than it tasted. There weren't even cooking instructions. Next time I'll buy a pizza from a competitor store.

Whatever has happened to the pizza takeaway? In the past I have always enjoyed these pizzas with a nice variety of topping choices. Sadly, last week I bought a large stone baked pizza and when looking at the topping choices was very surprised to see they were mainly reformed meats. Why? Why reformed chicken? Why reformed ham? The store sells fresh chicken and fresh ham, I cannot understand why offer reformed meats. For me, I will not be purchasing any more pizzas with these poor choices of toppings. They simply ruin the taste of the pizza. Come on Asda, rethink this and get back to the options we had in the past when a pizza was enjoyable. Regards One very disappointed customer

Arrived at Asda store Dunfermline and people were in the queue 2 metres apart . There was an Asda employee at the front of the queue telling shoppers to enter the store or wait, you got your trolley while you were in the queue waiting to enter the store. You got the trolley someone else left who was coughing into there hand and then touching the trolley handle before it was left for the next customer, the handle was not cleaned by asda before the next customer touched it. Once inside the floor was marked with Black Gaffa tape in the shape of arrows to show you the direction of travel. whould have been hivis tape. once inside the store it was not staffed correctly with some people walking round looking at there phones walking against the arrows. Tesco seem to have a better system in force for a less chance of catching Corona Virus than Asda. Asda needs a better system for not infecting people with Cororna . Clean shopping trolleys before the next customer gets it. Police the Isles so people are told when they are not sticking to the rules and removed from the shop. Take every ones temperature when they enter the shop. Protect your till assistants more, screens, masks, gloves etc. Why is shopping getting more expensive

I Have only used on line delivery a few times, thought I would start to use as I'm getting older no car and having to drag groceries on the bus I thought what the hell. As I have cats and have to get a cab when I buy their food and litter would save on time and money. I ordered first time veg all I could say was OMG the picker must have got the worst of the bunch of everything. Also watch out when you ask for bags you have to pay 40p then when delivery comes no bags so where are all those 40p going.All that money adds up and Asda pockets it. I did phone up about that spoke to someone on delivery team we run out of bags, will put £5 on your account I said that's not why I phoned up just the fact its 40p you took its the principle. I work had for the little money I get and I have to watch the pennys like many people do. Thing was I said to delivery driver I ask for bags, I quote he said half the time they don't bother if you complain they don't care. I first phoned through to customer service's the lady I spoke too said they had been told to used bags when asked. So ASDA if you don't refund the 40p HOW much money do you make in a year from this, Cos this is what it boils down too, I also paid for a year a delivery thinking this would be a good way to go for me and would save me money. Then a delivery driver I had before Christmas moaned because I ordered cat litter its heavy, when I told him I was 2 bags short , he said I didn't scan them I don't half the time I will go back and look in van, ASDA what people do you employ that are not even doing there jobs right. I have been disappointed with the service, Order from Iceland no problems at all. Asda you really need to sit down and look to see what these things happen and what could be done to fix everyone's problems on here.PS I never got a voucher YET.....

I received my home delivery when opening my daughter calpol plugin refills the box was empty. I contacted customer service who promised that night i would receive another one. I waited till 10 pm that night for no one to turn up. I have since not heard anything from asda apart from wanting a fees back which of corse i did and now im doing this review. I'm very unhappy as these plug in are not cheap. No apologie or refund. Asda lost a monthly buying customer........this was ashford Kent asda

Dumped ASDA online shopping a while ago for several various reasons. Just seen the ASDA TV ad showing nice fresh looking decent cuts of salmon fillets mmmmm strange all I got in my ASDA online shop was stinky tail end pieces of salmon with very little actual edible fish on it. Also ordered 2packs of 2 lamb leg chops which on the picture looked like decent lean meat but when I took them out of their packaging underneath there was nothing but a load of fat bone and other inedible rubbish consequently out of the 4chops ordered I ended up with 2 chops and a few bits of edible meat

No problem with goods or prices. Couple of problems with deliveries and missing items, but nothing really serious. Big problem when I critically review technology items and the reviews 'disappear.' Just won't have it. You're tired. Not as though the competition isn't keen.

I tried to eat smart price readysalted roasted cashews and I could not eat more than five nuts , without reaching for a glass of water. They are that aalty , this makes them as a product faulty. The salt content needs to be address as it is at high level of the daily allowance for one person. High blood pressure caused by these nuts , and I was so looking forward to having them as my weekend treat, as I try to stick to a healthy diet and nuts in moderation, is ok for omega three. sorry asda your trying to kill folk with these nuts, even sea creatures would think oh my god these are salty.

For the 3rd week running the store have failed to deliver the correct quantity on weighed meat products. 1st time I thought it was my error, (however it turned out not to be) 2nd time again ordered a quantity of 2 and only got 1, called the contact centre (and experience in itself) and eventually spoke to the delivery manager who said they would ensure that pickers understood to check correctly, he offered me a £5 e voucher (which was nice), so today my order has been delivered and after the fun and games of speaking to customer services eventually got through to the store to explain, again the problems of receiving short order. I have been told that they will call me back but the reality is my shopping is short again and I will have to go out and get what is missing (defeating the object of home delivery) The delivery and drivers are all very polite and helpful but the picking is poor. very disappointing and to be honest a lot of the substitutions are poor alternatives. I signed up for an annual half price any time delivery pass and have been using it for about 3 months so am seriously thinking of sacking off Asda and trying a competitor as Asda dont seem to be able to get the basics right. I think I have given more than enough opportunity for them to resolve the weight and quantity issues, afterall if it is happening to me it is happening to others too!

I'M A DISABLED PERSON, SO HOME SHOPPING IS ESSENTIAL FOR ME. ASDA DO SUBSTITUTE A LOT AND MY BIGGEST BUG BEAR IS THAT EVEN THOUGH YOU CAN BUY PRODUCTS IN STORE, THEY ONLY GIVE YOU A FEW CHOICES ON LINE. ITEMS THAT I HAVE BEEN ORDERING FOR THE PAST YEAR WILL BE TAKEN OFF LINE, JUST FOR NO REASON. ONE OF THE ITEMS IS TV CHOICE, THAT I BUY EVERY WEEK, BUT ASDA DECIDED TO TAKE IT OFF THE WEBSITE AND THIS IS JUST ONE OF A LIST OF ITEMS THAT I BUY. IF YOU WANT TO SPEAK TO SOMEONE ABOUT IT, YOU HAVE TO SPEAK TO SOMEONE IN SOUTH AFRICA AND THAT COMES WITH COMMUNICATION PROBLEMS. PLEASE SORT YOURSELVES OUT ASDA, I WON'T BE SHOPPING WITH THEM ANYMORE.

No Technical help if fault on online account, very nice people in the Philippines but they know diddly squat about technical issues, I can see why Asda profits are down, it's very frustrating a big company like Asda but the technical and customer support side let's it down - now shopping at Tesco and Sainsbury

Ive previously had no problems when it came to dealing with refunds up untill now.... I ordered an xbox live voucher with my online grocery shop when it arrived it had not been activated in store but I thought not to worry Asda is usually good in dealing with refunds but to my surprise it still has not been dealt with and i have tried every form of contact(customer care line is pointless, everybody is foreign)including online refund requests, emails, phone calls. Asda needs to sort out there efficiency in dealing with online customer care. Its put me off shopping online again

The service in ASDA is RUBBISH!!!!

My disabled mother shops online because it's much easier than going to the store. Oh wait sorry, no it would actually be much easier for my disabled mother to go to asda to do her own shopping because the website is so shocking and cannot even do the simplest grocery shop, cannot be paid for easily and is just all round a dissapointent, not for the first time either. I've dat and watched her try to buy her shopping and it even makes me angry. Even speaking to someone on the phone has got her no where. Considering the amount of money she spends on her shop, there is no excuse for it to be so difficult. It can't be that difficult....surely.

Bought entire grocery shop online for the first time, and the results were: 3 eggs broken, out of 12 4 baguettes broken in half, out of four No lettuce delivered, and no substitute Several substituted items

First time doing clic & collect won't be doing that again! My order was placed online at 11.45pm on the Friday night so I assumed it would be packed for me early on the Saturday, (even though my pick up slot was from 6pm-8pm) because an early packing must mean ensuring your order has no missing items. I arrived at just after 6pm and the groceries were packed into the car and then the asda guy proceeded to tell me that there were unavailable items & it was manic in store, I'm assuming this meant my groceries were not picked when the shelves were fully stocked! When I arrived home I then discovered that there were 7 items missing from the items that should have been in the basket. So I proceeded to phone the customer services centre and got through to someone in South Africa! Bearing in mind I'm living in Northern Ireland! She couldn't tell me when or if the items which were missing that I had been charged for could be delivered. So I ended that call and tried for half an hour to get through to someone in the Antrim store. Finally got to speak to the manager who is now going to phone me tomorrow check if the items are in stock and see if it's possible to deliver them tomorrow. Very disappointed in the service all round and after years of shopping in asda ill be moving my business elsewhere, in this current climate business need to be super efficient or their competitors end up benefiting!

Been let down again, waited but no delivery arrived, and what do I get told, that I will have to phone up to get it rearrange, just a total lack of care.

Asda webside is a joke.after filling in the trolley(which takes a time to do it online)my payment didnt come through.tried numeral times.Tried other day .but no success it either gives me an error or says contact your bank.which i did and been confirmed that my account completely fine and it's a problem with asda website.moreover switching from page to page(f.e.clicking on my "oreders"says sorry we're having a technical hiccup.tried again after a months in a hope they fixed it.But not they havnt.just wondering how they can afford losing their custumers that easy.already switched to Morrisons