Asda Reviews - www.asda.co.uk

★☆☆☆☆
1.4 / 5
9% of users recommend this
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  • Quality of website

  • Value For Money

Summary

Asda Online is now one of the largest Online Supermarkets for home shopping, at ReviewCentre we have reviews written by real consumers voicing there experience about Asda UK. So why not write about your opinion on www.asda.com, it could be anything from George at Asda, Asda car insurance or even Asda Jobs.
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Latest Reviews

★☆☆☆☆

“I placed an online order requesting a delivery to be...”

Written on: 24/07/2021 by Cassy1507 (1 review written)

I placed an online order requesting a delivery to be made today. We are self-isolating and we are unable to go out. on the same delivery day i received another email saying that asda cancelled my oder because they couldn't take the payment when the payment was clearly taken in my account. I called my bank straight away,   and they confirmed that the payment has been already made, just as it shows in my pending transactions. meaning you have taken my money, and cancel a service that i have… Read Full Review

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★☆☆☆☆

“Most terrible customer service. Blocking customers ...”

Written on: 24/07/2021 by Aagii (1 review written)

Most bad policy. Blocking lots of customers account because people buying product of maximum quantity. Suspended account without notice. My account suspended because I have ordered lots ????? Then called customer service they can’t explain what’s wrong I did. It’s not just me I have friends and family had same problems. They should have sort out this problem for peoples sake… Read Full Review

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★☆☆☆☆

“Delivery shambles”

Written on: 26/06/2021 by 89Dwyer (1 review written)

Thank you Asda for leaving two keyworkers and their baby without their shopping delivery because of covid! Apparently the drivers can't bring the shopping to our third floor flat "because of covid" He was able to come up to the door to tell us the shopping was downstairs though... Customer support were useless and didn't even offer us a redelivery. They told us to check the website for a redelivery, which was only available in 6 days. Thanks again Asda Kingston!… Read Full Review

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★☆☆☆☆

“Very poor customer service!”

Written on: 19/06/2021 by ManuelaC (1 review written)

No more ordering with Asda, back to Lidl and Tesco!!! I usually do online shopping and choose click & collect. Today I received some calls from a number which I didn’t recognise and because I was putting the baby to sleep couldn’t answer. I’ve sent him a message saying that he should call my husband if it’s so urgent and I’ve let my husband know as well that someone is calling me desperately. My husband sent me a message after saying that it’s the driver with the groceries, but… Read Full Review

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★☆☆☆☆

“AVOID”

Written on: 28/05/2021 by Mal11 (3 reviews written)

I contacted Asda about a cleverspa tub I purchased off them which had gone faulty. I made the mistake of contacting the manufacturer first who said they would fix after lock down but didn't. By the time I contacted Asda my warranty had expired. Asda refused to help, refused to let me make a complaint and refused to tell me how to follow there complaints procedure. Ive never dealt with such poor customer service or treatment with any company in my life, and I've previously bought from the Range… Read Full Review

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★☆☆☆☆

“Very Bad Service”

Written on: 13/03/2021 by Cristina45 (1 review written)

VERY BAD SERVICE. I had a order to collect, arrived on site and they didn't had my order. It was order 2 weeks in advance, I show the printed confirmation and email confirming ready to be collected and nothing. I had to drive more than 20 miles for nothing. RUBBISH… Read Full Review

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★★★★★

“Excellent service”

Written on: 09/03/2021 by Covo (1 review written)

Just received grocery delivery everything expected was delivered. Order came within time slot, all in perfect condition. Cannot fault kept up to date with ant item not in stock. Delivery driver was very helpful and pleasant. I am very grateful, especially under the present situation. Thank you. … Read Full Review

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★☆☆☆☆

“Took my money got no food”

Written on: 23/02/2021 by davelynne8277 (2 reviews written)

Cant give no stars. Took money and no food. We ordered for the first time with Asda groceries online many substitutions. But when it came to delivery (slot 8pm til10pm) delivery never showed rang call centre and told delivery would be here by 1am even though asda don't deliver after 11pm. When ringing a second time we were told delivery has been cancelled and we would be issued a refund which could take 3 to 5 days days to be back in account. So I have no car no money and no food. As… Read Full Review

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★☆☆☆☆

“Driver caused damage to my property ”

Written on: 16/02/2021 by Anne2021 (1 review written)

The Asda delivery driver drove over our garden and turfed our lawn and caused a mess. Things are worse because he was delivering to our neighbour. I have sent pictures, emails and made endless calls and they are refusing to do anything. Shocking customer service, use them at your peril. NOT EVEN WORTH ONE STAR… Read Full Review

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★☆☆☆☆

“Romantic Valentines Meal !!!”

Written on: 14/02/2021 by Sheila-Kay (1 review written)

Ordered Valentines meal deal. Received Starter, Main course. No side dishes. No dessert.. Customer services offered £5 voucher for the inconvenience !! Big disappointment for a much looked forward to Valentines meal. … Read Full Review

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★☆☆☆☆

“Looking for new supermarket to use”

Written on: 05/02/2021 by Dokleafelle (1 review written)

I placed an online delivery food order. It was supposed to arrive between 1-3pm. I heard nothing and when l it didn't arrive l called to be told it will be well over 5 hrs late. I was assured there would be no further issues but wasn't provided with reason why when asked. It didn't turn up the seco d time and nor was l updated, so had to call yet again. Spoke to worst customer service agent, who couldn't care less. I was told my order was cancelled, and would have to rebook at an additional… Read Full Review

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★☆☆☆☆

“Complaint to Asda's Customer Complaints Department”

Written on: 01/02/2021 by Driscoll1989 (1 review written)

Wrote three complaint emails in all concerning Asda home delivery, complaining about the lack of plastic bags, however they still charged for this item, also complaining about a midweek delivery pass which was only used around six times last year due to a spell in Hospital, when I renewed the pass in November last year they said I would be refunded for the deliveries not made in the form of an E-voucher, only this never happened. The replies I received from Asda's Customer Service Department… Read Full Review

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★☆☆☆☆

“Worst Supermarket. Avoid at all costs!!!”

Written on: 25/01/2021 by Lesservasa (1 review written)

As many others here, I had a delivery slot yesterday for 7.30-8.30pm. No text or email to tell me there is a delay or cancellation. By 11pm nothing still. Called Customer services today and told the best they can do is try again on the 30th Jan almost one week from today. I am the sole carer for my over 80 year old mother and hence we are completely dependent on home deliveries during the pandemic. Also told I can cancel this and they will refund. Later on in my account it showed the same order… Read Full Review

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★☆☆☆☆

“Gave me food poisoning!!!”

Written on: 25/01/2021 by McCallum303 (1 review written)

Delivered me "out of date" liver and pork pate which caused me to get food poisoning and ruined my Christmas holidays. I also have disabilities. Executive office do not care. Very unsatisfactory offer of goodwill as an apology. Listeria food poisoning caused by there negligence. I could have ended up in hospital… Read Full Review

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★☆☆☆☆

“Irresponsible and totally incompetent”

Written on: 25/01/2021 by Briggsnl142 (1 review written)

Worst online shopping company there is. No delivery so now have to go to a store (not asda) and shop as normal and risk getting and spreading Coronavirus....They are useless and totally irresponsible.... The Government should be stepping in and sorting out these incompetents… Read Full Review

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★☆☆☆☆

“Substitute for double the price-then unable to cancel!!”

Written on: 14/01/2021 by HCvW (1 review written)

Ordered dog food 2 times 40 pouches =80 pouches 8 hours before collection was notified that substituted for 48 pouches SAME PRICE!!!!! Try to cancel online -not possibe! Phone customer service -UNABLE TO CANCEL!!!! IN COVID TIMES EXPECT ME TO GO AND CANCEL IN PERSON!! Try to trick FOR PAYING DOUBLE THE PRICE!!!! Not a service but A MENACE!!!!… Read Full Review

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★☆☆☆☆

“ Abbey Park store in Coventry again.”

Written on: 31/12/2020 by Lacroixnw201 (1 review written)

In the run up to Christmas, I cancelled three orders ( plus one they cancelled as they could not deliver, and despite being assure it would be delivered the next day it was cancelled), including my Christmas delivery, as I had zero faith they would deliver what we needed. The orders prior to this were averaging 60% of what we ordered delivered. Ordered from Sainsbury and got every thing on all three orders. Today I have an order coming from Asda, out of what I ordered, they are sending 31% of… Read Full Review

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★☆☆☆☆

“No Christmas day meat for us”

Written on: 21/12/2020 by MarkSmithMansfield (1 review written)

Don't bother ordering your Christmas meat from Asda. We ordered it in early November from their Christmas menu. Just had a phone call (21/12/20) to be told they can't fulfill our order as they've sold out. Said to them what's the point in pre-ordering the meat if you're not going to reserve it - their reply, it's in our terms & conditions. Thanks Asda - Foxtrot Uniform… Read Full Review

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★★★☆☆

“Asda Helen St Glasgow and delivery great apart from...”

Written on: 02/12/2020 by AnnieBenton (1 review written)

Local Asda store, Helen St, Glasgow offer great variety and value for money. Staff are really helpful. During pandemic been using asda online and delivery service for my mother's shopping. Website good, generally good variety and Helen St delivery staff are great with exception of one man, who places vulnerable disabled people's health and safety at risk - well he did in my mothers case, by leaving items in doorways which results in disabled person trying to pick up and putting her health at… Read Full Review

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★☆☆☆☆

“Went to go and collect an item from store i...”

Written on: 26/11/2020 by aDELE89 (1 review written)

Went to go and collect an item from store i pre-ordered turns out they never had in stock or reserved for my order, but took the money out today anyway. When i rang customer service extremely rude and unhelpful and said I would have to wait two weeks for a refund, a refund is when you return goods i never received anything… Read Full Review

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