Asda Reviews - www.asda.co.uk

★☆☆☆☆
1.4 / 5
9% of users recommend this
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Summary

Asda Online is now one of the largest Online Supermarkets for home shopping, at ReviewCentre we have reviews written by real consumers voicing there experience about Asda UK. So why not write about your opinion on www.asda.com, it could be anything from George at Asda, Asda car insurance or even Asda Jobs.
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Latest Reviews

★☆☆☆☆

“Terrible service. Id give no starts if possible.  I...”

Written on: 05/06/2020

Terrible service. Id give no starts if possible.  I bought a cot and mattress online, the cot was delivered when I went to put it up, it was all cracked and damaged. The mattress was due to be delivered a week ago and still nothing. Iv contacted asda and they say dpd has it ready to deliver and dpd have said they still haven't received it yet. After contacing asda for an exchange on cot they sent someone to pick the damaged one up and said it'll be another two week for a new one to be… Read Full Review

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★★★★★

“Superb Supermarket, Wonderful Staff.”

Written on: 17/05/2020 by TonyMaclean (1 review written)

We shop widely and variously but we especially like Asda. Many of Asda's own brand products are better than anything else out there, regardless of price. Our local Asda at Castlepoint, Bournemouth is probably the best supermarket we have encountered in this country. Asda's fresh grocery products are superb. The general inventory of products in Asda stores beggars belief. Staff are friendly and helpful in all the Asda stores we have visited. At present, during the Covid-19 situation, we are in… Read Full Review

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★☆☆☆☆

“Disappointing”

Written on: 16/05/2020 by AngryMalina (1 review written)

I am shielding 12 weeks self isolating. Today so the day I supposed to received delivery I been told my delivery it's been cancelled. I have been left with no food and water over weekend as there is no one one to do my shopping before Mobday. And they call me priority most vanurable customer. This how they treat people in need as priority! Apart the fact that you are waiting for weeks for the delivery then you finding your delivery it's cancelled.Very bad experience… Read Full Review

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★☆☆☆☆

“Disgraceful ”

Written on: 04/05/2020 by luDickey40 (1 review written)

After taking my disabled grandmother for some shopping and not being from round the area I can actually say I’ve never seen such hostility towards customers as I saw when visiting your store in burton on trent. It was dirty and unclean, there were no security on the doors no social distancing at all just a few green arrows that nobody followed. upon asking this so called manager what measures he was putting in place to stop the free for all with people everywhere, we basically got told if you… Read Full Review

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★☆☆☆☆

“Avoid like the Covid virus”

Written on: 18/04/2020 by Sammyjohn (1 review written)

Do not go anywhere near online groceries do yourself a favour read all the reviews on trust pilot it will soon become clear they do not give refunds when you have missing items they took 218.00 for my shopping they owe me 75 .00 12 days later they have rejected my request no reason but if you read the reviews everyone is saying exactly the same fortunately for me I paid on my credit card I am now trying to recover the money through them I have contacted trading standards and made them aware of… Read Full Review

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★☆☆☆☆

“Bad Customer Service”

Written on: 14/04/2020 by Shieldssz1957 (1 review written)

I went to Asda Queensferry at 6.30 on the 14.4.20 after a stressful day at work I work for the NHS I was appalled by the service at the till the assistant was very rude she spoke to me like I was a child., she has no people skills whatsoever I do not appreciate being spoken to like that , I was so angry when I left the store I’ve always shopped at Asda but I certainly won’t be shopping there again… Read Full Review

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★☆☆☆☆

“Disgusting Company and Service ”

Written on: 06/04/2020 by Hardingja303 (1 review written)

I placed an order for collection in the store for today. I had sufficient funds in my account but for some reason the store were not able to take payment. I phoned my bank and was advised that there are no blocks on my account. I called Asda customer service and they said they couldn’t help me. I then contacted the store and they are not taking calls. I explained to the customer service that with the pandemic I have an 8 month old baby born prematurely and classes as high risk and they said… Read Full Review

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★★☆☆☆

“Corona asda shopping experience instore Dunfermline...”

Written on: 30/03/2020 by fvReid77 (1 review written)

Arrived at Asda store Dunfermline and people were in the queue 2 metres apart . There was an Asda employee at the front of the queue telling shoppers to enter the store or wait, you got your trolley while you were in the queue waiting to enter the store. You got the trolley someone else left who was coughing into there hand and then touching the trolley handle before it was left for the next customer, the handle was not cleaned by asda before the next customer touched it. Once inside the floor… Read Full Review

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★☆☆☆☆

“Dont bother! ”

Written on: 06/03/2020 by MaximFallon (1 review written)

Dont use home delivery! Absolute joke. Ordered things and some didnt show up then I was told I hadn't ordered them! On my original invoice I had paid for them and ordered them. Wasnt my fault that they disappeared after adding something else to my order next day. Total waste of time. You'll have to go to a shop anyways and pick up items missing so no point ordering online. Never had this issue with Tesco!… Read Full Review

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★☆☆☆☆

“Worst online food shopping!!”

Written on: 23/01/2020 by dwRuiz1985 (1 review written)

Honestly i have had enough of asda letting me down. I have been let down 3 times with them with my food shopping delivery, getting my shopping confirmation text the day of delivery stating its been cancelled then getting given a silly 10 pound voucher. Its not good enough why do they do this! You have now lost me as a customer for good! I have just joined sainsbury's and i doubt they will be as unreliable as yourselves. Its pathetic what if i had no means of leaving the house and depended on… Read Full Review

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★☆☆☆☆

“ruined Christmas dinner”

Written on: 26/12/2019 by doriscatone (1 review written)

Asda delivered my Christmas order on 23rd Dec.There were 9 substitutions including such basics as carrotts,stilton cheese, Christmas pudding,crackers for cheese,chocolates. Not good enough ! Fed up with silly subs, or nothing sent My delivery driver said dont complain,my next delivery has 19 subs you are lucky its only 9 ! I will not be trusting Asda with our Christmas dinner again… Read Full Review

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★★★★☆

“Excellent Christmas Food ”

Written on: 26/12/2019 by 110Roach (1 review written)

Quality in our food choices has always been very import to us, because Asda are providing such high quality produce we are no longer just shopping at Tescos but both stores. This year I chose to buy everything for our Christmas dinner at Asda and wanted you to know that everything we bought,cooked and ate on Christmas day was top quality. Everyone agreed that Asda did a good job, now my two children buy the weekly shopping there too and use the delivery service. Your definetly getting it right… Read Full Review

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★☆☆☆☆

“Worst supermarket ever! ”

Written on: 28/11/2019 by Kellimc (1 review written)

ASDA has the worst customer service I… ASDA has the worst customer service I have ever experienced. They don’t care about customers at all. They have suspended my account for “too many refunds “ despite them messing up my orders time and time again. I never once complained, I happily accepted mistake after mistake. I even received an order covered in spilt milk which required refunds and they stop my account! The quality of the produce is below standard and the attitude of customer… Read Full Review

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★☆☆☆☆

“Asda own brand -Worst chicken soup I've tasted”

Written on: 12/07/2019

I've been looking for a really tasty chicken soup, one that tastes like it did when I was a child. Unfortunately none of the ones I've tasted come close. So the latest one to try was asda own brand. I have to say this is the worst I've tasted, it's thin, has no taste at all and the chicken tasted vile. This soup was so bad I could only eat two spoons of it… Read Full Review

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★☆☆☆☆

“Appalling Quality Faulty After Two Weeks!”

Written on: 05/07/2019 by RJMC71 (1 review written)

We recently ordered a sofa from ASDA.We loved the look of this stylish sofa, and it appeared to be of great quality from the web page. After having used the sofa for only two weeks two sets of seating covers proved that this product was very badly made with poor materials. The fabric on two of the largest cushions just frayed and tore apart, LEAVING huge holes of 7 by 2 inches. We are not exactly heavy nor large framed and are always careful when using the sofa. If, as quoted on the product… Read Full Review

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★☆☆☆☆

“I will never Trust them again !”

Written on: 26/06/2019 by speedypete07 (2 reviews written)

Well Well Well ! :( Well Well Well ! What a total disaster Asda online are eh ! Yep you guessed it ! My order was cancelled as they were "out of stock "and after talking with some very poorly trained and unconcerened "Customer service person" ! who insisted on talking over me ! I was told 1. They were out of stock 2. They are not a wholesaler ! Seriously that is what I was told ! I ordered £60 worth of coffee .. the only brand I drink..... and it was on offer and it was in stock when I ordered… Read Full Review

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★☆☆☆☆

“Groceries ”

Written on: 09/03/2019 by Suelhanley (1 review written)

My shopping was delivered and I informed the driver that I did not want the subs (4 of them). He was not happy and took some time to locate them as they were mixed in with the other shopping instead of being in a separate bag. On unpacking the shopping the eggs were crushed and spilled onto the rest of the shopping in the bag. They were in with heavy items and not separated. The packing was awful.....just mixed up. Food with household products etc. Really disappointed with the shop. I rangy… Read Full Review

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★☆☆☆☆

“Asda Click and collect charade - avoid!”

Written on: 26/02/2019 by britishconsumer (22 reviews written)

After bad experience in Asda store in the marina Brighton, we decided to use their online click and collect. First time, we collected without checking and realise an item missing and one egg broken. The second shopping, their collection point was changed to several small lockers, managed by a screen in the middle of the collection drive in point, except the drive in point was blocked by a Asda van being charged! The screen navigation was also very tedious and not user friendly plus it asks for… Read Full Review

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★★★☆☆

“Online shopping not taken payment after one week”

Written on: 23/02/2019

I received my online shopping from asda Sunday 17th feb 2019. Normally the payment goes out on that day but for some reason nearly a week later and the payment is still in my bank. Iv rang them and they said we will take the payment soon this was on Wednesday 20th feb . Was just wondering if this as happened to anyone else. Thanks… Read Full Review

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★★☆☆☆

“Need to get their act together”

Written on: 16/01/2019 by paulinecrockett (1 review written)

I Have only used on line delivery a few times, thought I would start to use as I'm getting older no car and having to drag groceries on the bus I thought what the hell. As I have cats and have to get a cab when I buy their food and litter would save on time and money. I ordered first time veg all I could say was OMG the picker must have got the worst of the bunch of everything. Also watch out when you ask for bags you have to pay 40p then when delivery comes no bags so where are all those 40p… Read Full Review

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