Asda Reviews - www.asda.co.uk

★☆☆☆☆
1.4 / 5
9% of users recommend this
  • Customer Service

  • Quality of website

  • Value For Money

Summary

Asda Online is now one of the largest Online Supermarkets for home shopping, at ReviewCentre we have reviews written by real consumers voicing there experience about Asda UK. So why not write about your opinion on www.asda.com, it could be anything from George at Asda, Asda car insurance or even Asda Jobs.
? Ask our helpful community of experts about this product or company
Asda www.asda.co.uk - Ask a question now

Media Gallery for Asda www.asda.co.uk

Asda www.asda.co.uk

Refine your search

Use the tools below to refine your search by only displaying reviews with a certain number of star ratings or to only show reviews from a certain time period. Eg click on '1 star' to just display the reviews we have which received a 1 star rating click or 'Within the last month' to display just reviews posted over the last month.

Latest Reviews

★☆☆☆☆

“Asda own brand -Worst chicken soup I've tasted”

Written on: 12/07/2019

I've been looking for a really tasty chicken soup, one that tastes like it did when I was a child. Unfortunately none of the ones I've tasted come close. So the latest one to try was asda own brand. I have to say this is the worst I've tasted, it's thin, has no taste at all and the chicken tasted vile. This soup was so bad I could only eat two spoons of it… Read Full Review

Report this review
Was this review helpful? 0 0
★☆☆☆☆

“Appalling Quality Faulty After Two Weeks!”

Written on: 05/07/2019 by RJMC71 (1 review written)

We recently ordered a sofa from ASDA.We loved the look of this stylish sofa, and it appeared to be of great quality from the web page. After having used the sofa for only two weeks two sets of seating covers proved that this product was very badly made with poor materials. The fabric on two of the largest cushions just frayed and tore apart, LEAVING huge holes of 7 by 2 inches. We are not exactly heavy nor large framed and are always careful when using the sofa. If, as quoted on the product… Read Full Review

Report this review
Was this review helpful? 0 0
★☆☆☆☆

“I will never Trust them again !”

Written on: 26/06/2019 by speedypete07 (2 reviews written)

Well Well Well ! :( Well Well Well ! What a total disaster Asda online are eh ! Yep you guessed it ! My order was cancelled as they were "out of stock "and after talking with some very poorly trained and unconcerened "Customer service person" ! who insisted on talking over me ! I was told 1. They were out of stock 2. They are not a wholesaler ! Seriously that is what I was told ! I ordered £60 worth of coffee .. the only brand I drink..... and it was on offer and it was in stock when I ordered… Read Full Review

Report this review
Was this review helpful? 1 0
★☆☆☆☆

“Groceries ”

Written on: 09/03/2019 by Suelhanley (1 review written)

My shopping was delivered and I informed the driver that I did not want the subs (4 of them). He was not happy and took some time to locate them as they were mixed in with the other shopping instead of being in a separate bag. On unpacking the shopping the eggs were crushed and spilled onto the rest of the shopping in the bag. They were in with heavy items and not separated. The packing was awful.....just mixed up. Food with household products etc. Really disappointed with the shop. I rangy… Read Full Review

Report this review
Was this review helpful? 0 0
★☆☆☆☆

“Asda Click and collect charade - avoid!”

Written on: 26/02/2019 by britishconsumer (20 reviews written)

After bad experience in Asda store in the marina Brighton, we decided to use their online click and collect. First time, we collected without checking and realise an item missing and one egg broken. The second shopping, their collection point was changed to several small lockers, managed by a screen in the middle of the collection drive in point, except the drive in point was blocked by a Asda van being charged! The screen navigation was also very tedious and not user friendly plus it asks for… Read Full Review

Report this review
Was this review helpful? 0 0
★★★☆☆

“Online shopping not taken payment after one week”

Written on: 23/02/2019

I received my online shopping from asda Sunday 17th feb 2019. Normally the payment goes out on that day but for some reason nearly a week later and the payment is still in my bank. Iv rang them and they said we will take the payment soon this was on Wednesday 20th feb . Was just wondering if this as happened to anyone else. Thanks… Read Full Review

Report this review
Was this review helpful? 0 0
★★☆☆☆

“Need to get their act together”

Written on: 16/01/2019 by paulinecrockett (1 review written)

I Have only used on line delivery a few times, thought I would start to use as I'm getting older no car and having to drag groceries on the bus I thought what the hell. As I have cats and have to get a cab when I buy their food and litter would save on time and money. I ordered first time veg all I could say was OMG the picker must have got the worst of the bunch of everything. Also watch out when you ask for bags you have to pay 40p then when delivery comes no bags so where are all those 40p… Read Full Review

Report this review
Was this review helpful? 0 0
★☆☆☆☆

“Asda should be banned from doing home delivery”

Written on: 18/10/2018 by GaryMcGinnis181 (1 review written)

If there was a minus 0 star i would give it. Lengthy story, but bottom line is they should stop online delivery if they aren't going to fulfill it right. Many people depend on it because it's one of the cheapest online groceries shop and it's not fair that they let us down so much! to be honest, i'd rather pay a bit more now and have piece of mind. It's too stressful to have to chase them when they mess up with your account. My ordeal started in April, where like (i see now) many other people… Read Full Review

Report this review
Was this review helpful? 1 0
★☆☆☆☆

“No delivery for a stupid reason & no refund! ”

Written on: 26/05/2018 by KaliyahJohnson463 (1 review written)

Very bad online service! I placed an order on April 21, 2018 and booked my dilivary on April 26, 2018 at 1 pm. I recived a phone call from the driver who told me that he cannot deliver my items because he “will be late with other dilivaries. He promised to deliver my items in the evening. As expected, I havent received my items and my online account showed that the items have been delivered. A total of GBP 87.09 have been withdrawn from my bank account. I was not even refunded even though… Read Full Review

Report this review
Was this review helpful? 1 0
★☆☆☆☆

“Delivery a shambles”

Written on: 25/05/2018 by Lucyhoneypot (1 review written)

My home delivery never arrived 2 days ago. I've tried every method of communication to find out what's going on. The only 'answer' I got was the phone customer service who said they had no contact number and no idea what to do!!! Still had no reply to emails, online chat or anything to apologize or explain or tell me I won't be charged for their no show! Will never use again and suggest busy shoppers do not reply on them… Read Full Review

Report this review
Was this review helpful? 1 0
★★★☆☆

“Dates”

Written on: 30/04/2018 by BeatriceWatkins83 (1 review written)

Do online shopping with ASDA cos we live 50 miles away from the nearest store everything is really good except for one very annoying aspect the sell by dates have had to throw away items mainly yogurts etc cos the dates are almost up not to bad when you can freeze it but you can’t freeze yogurt or muller rices etc… Read Full Review

Report this review
Was this review helpful? 1 0
★☆☆☆☆

“Home delivery unreliable products ALWAYS out of stock etc!”

Written on: 28/03/2018 by Lindseyib79 (1 review written)

ASDA Home delivery Totally unreliable in Leeds, products ALWAYS out of stock etc! IF 'substituted' its for the worse! ASDA Leeds is appalling and totally unreliable. For instance ASDA Frozen fish something that can be frozen for months is always 'out of stock' and No substitute be made. This occurs every other order with your :- Young's 6 Chunky Fish Fillets in Crispy Breadcrumbs 690g Its absurd and highly time consuming and costly for anyone let alone a disabled man who relies on food… Read Full Review

Report this review
Was this review helpful? 2 0
★★☆☆☆

“6 pound down and no item”

Written on: 01/02/2018

I received my home delivery when opening my daughter calpol plugin refills the box was empty. I contacted customer service who promised that night i would receive another one. I waited till 10 pm that night for no one to turn up. I have since not heard anything from asda apart from wanting a fees back which of corse i did and now im doing this review. I'm very unhappy as these plug in are not cheap. No apologie or refund. Asda lost a monthly buying customer........this was ashford Kent asda… Read Full Review

Report this review
Was this review helpful? 0 0
★☆☆☆☆

“I complain to Asda a month ago and they promised me to...”

Written on: 28/01/2018 by dronfx (14 reviews written)

I complain to Asda a month ago and they promised me to look into my comments and contact me as soon as possible. So NO one contacted me from asda since then. I did order No: XXXXXXXXXX on 29 December 2017 for collection on 30 December 2017 12pm - 1pm from Asda in Beckton from clickcollect services. When I arrived on the next day to collect all my items I was given a basket without whole duck and beetroot. I asked asda worker who gave me this basket about missing items but he said that all… Read Full Review

Report this review
Was this review helpful? 0 0
★☆☆☆☆

“Damaged food.”

Written on: 26/01/2018

Have tried asda several times but unfortunately their home delivery is so bad on food quality .I have found a simple remedy ????..i will never use them again. My advice is to stay away from asda online home shopping… Read Full Review

Report this review
Was this review helpful? 0 0
★★☆☆☆

“misleading product presentation”

Written on: 08/01/2018 by jennie61 (1 review written)

Dumped ASDA online shopping a while ago for several various reasons. Just seen the ASDA TV ad showing nice fresh looking decent cuts of salmon fillets mmmmm strange all I got in my ASDA online shop was stinky tail end pieces of salmon with very little actual edible fish on it. Also ordered 2packs of 2 lamb leg chops which on the picture looked like decent lean meat but when I took them out of their packaging underneath there was nothing but a load of fat bone and other inedible rubbish… Read Full Review

Report this review
Was this review helpful? 0 0
★☆☆☆☆

“Terrible customer service!”

Written on: 12/12/2017 by Ellis107 (1 review written)

Just received my first online order delivery. Some of my products were damaged and some replace without prior informing me. The driver was extremely rude and said it's not my problem and dumped all my goods at my doorstep. He seemed to be in so much rush and kept saying if you don't want it...return to shop! The whole point of doing online shopping is to avoid going to the store. While calling customer service, the guy on the other end did not care about the whole thing made it sound like this… Read Full Review

Jennie61's Comment

Written on: 09/01/2018

I agree Ellis disgusting driver attitude is just one of the reasons why I dumped Asda.
May I suggest you try Morrison online grocery shopping omg what a difference on every level great helpful drivers good quality food nothing missing from my order bit more expensive but worth every penny

Reply to this comment
Report this review
Was this review helpful? 1 0
Read 1 Comment
★☆☆☆☆

“Poor, 2nd cancellation in two days”

Written on: 30/11/2017 by Bryanna283 (1 review written)

Ordered online for collection and when I arrived I was left waiting for 25 minutes, then I was told my order is not in stock. I then ordered on line for delivery and have this afternoon received an e mail they have again cancelled. Save yourselves the pain and shop elsewhere they are totally useless… Read Full Review

Report this review
Was this review helpful? 0 1
★★★★★

“Amazing ”

Written on: 21/11/2017 by Franklin100 (1 review written)

I’m in shock... went to my local Asda, (crook log supermarket) with my boyfriend tonight where I live and Becuause I have an eating disorder (binge eating disorder) it’s really hard for me to find food that I like and will eat that isn’t rubbish. So we went round and couldn’t find anything. We must of went round the shop 3 times but still couldn’t find anything that I could eat. Then at that stage I got really upset and started crying in the shop. My boyfriend hugged me and the… Read Full Review

Report this review
Was this review helpful? 0 0
★☆☆☆☆

“Asad online shopping is getting worse!”

Written on: 13/11/2017 by CollinWatson (1 review written)

I have recently started to shop online with Asda this year but I wont be using this service ever again. Constant substitutes, items showing in stock when you are placing your order to find out on the day of delivery they don't have them. I have had 6 items substituted on my last order for stuff I didn't want/like and 5 items not delivered at all because it's out of stock. Simple things like bread isn't fresh at all & things going out of date within a couple of days I was given, so disappointed… Read Full Review

Report this review
Was this review helpful? 0 0
overview