I have a black male friend who used to work at the Asda Wallington Store on the chilled department who was unfairly treated victimised and racially discriminated against so I managed to contact the Senior Vice President – Chief People and Corporate Affairs Officer on instagram to help my friend and she said she would help my friend and she didn’t instead she is constantly and continuously making posts on her instagram page pretending to care and giving false perceptions and impressions she doesn’t care about black people she pretends to and gives false narratives she is also very DELUSIONAL

Total sham order cancelled 2 hours before delivery still took my £95. 05 upfront, rang customer service totally useless and to submit a complaint online down does anybody at asda care no!

ASDA WALLINGTON SUPERSTORE- Operational Manager Vania Food Hall Manager and chilled section leader and Home & Leisure manager “are never to happy to help”! But happy to walk away is their policy — they are very rude and should not work with the public as their attitude is not to be bother to help!! They need to be immediately replaced they clearly don’t have the right skills for the job nor do they have the necessary knowledge or experience to do their jobs properly the only question was where are the trollies kept and they all said outside, explained then there were none their and their response was to walk away, they are very rude and arrogant They need investigating and to be severely disciplined also believe that the treatment and poor customer service that I received is racially motivated and i personally feel racially discriminated against I also very strongly believe thatIf this issue is not urgently resolved then the company asda will continue to receive email complaints such as this unless the company takes the appropriate action against the the operational manager vania Foodhall manager, chilled section leader and home & leisure manager 

Cancelled order but still arrived so I refused delivery. Received an email saying delivered. Rang company and offered me a £5 voucher and wait for payment team to get back to me. Didn't get any confirmation about refund not in my account. Requested refund on the app but in 1 min it said rejected. I had to go to my credit card company to claim a charge back. I will never use them again robbing flipping company

On Saturday 21st January 2023 I visited the Falkirk Asda store at 3 Newmarket Street with my husband and 13-year-old son initially as he was looking to buy the “Prime” drink, it was out of stock but decided to take the opportunity to do some shopping as I was there. As always used Scan & Go, had picked up drinks for my house when my son decided to swap one out for a different flavour, there was a young female staff member stocking shelves so asked if that meant had to remove one and scan the new one, she said didn’t because it was on a mix & match offer so the price would be the same. When got to the Scan & Go payment section, customers of all four points including myself were selected for quality checks there was one young female in this section who was clearly overwhelmed and inexperienced to the point that she took one customer's phone and then tried to take mine, refused to let her take my phone to scan the barcode as I knew that the machine for this is portable. When she started my check told her about the drink just in case it made a difference to the checks, she said nothing just nodded, and continued scanning, it seemed like she was doing a lot of items so I asked how much she had to do as know from previous times that there is either an amount of money or items that have to be scanned. It was only then that she told me she had scanned the drink I told her about, (after told her about it and she had acknowledged what had said) and was now carrying out a full rescan! Surely, should have been told this when she realised it would need to be done. asked to speak with a supervisor at this time as a full rescan of nearly £100 worth of shopping for a £1 item that had already brought to the staff member's attention. It was at this point the male in my tweet arrived in an already indignant mood/manner. asked my husband at this point to step in and speak as the man would not allow me to talk, he talked over me in an aggressive way any time I tried. At this point a woman came over, her name believe was Chrissy. Her badge was obscured so can’t be certain, what her role is do not know. She too came into the fray in an irate manner and told me that was the one in the wrong and was wrong to listen to her fellow staff member from the floor and instead should have remembered the terms & conditions. Sorry, but read them when Scan n Go was introduced over 2 years ago! Could you tell me the T&C of something from that long ago?? Given the hostile reactions opted to empty my bags of shopping back into the trolley and leave, this caused more severe anger and aggression from those two staff members So asked to speak to the store manager, and at this point, was yelled at by both staff members and told was barred. left the Scan n Go area and walked to customer services, whilst was doing this the male used his headset to contact other staff telling them to refuse my request should ask them. He marched to the customer service desk while I queued to get there and said the same to the male staff member, know this because when asked him for the manager was told “have been told to refuse your request, sorry” By this time both the male and female staff members were standing talking to the security detail and my husband had caught up to me, he spoke to the male and said “She may be barred but I’m not and want to speak to your manager” his request was also refused. At this point my husband tried to take his picture as still we were refused his name and he charged at my husband telling him he “would smash his phone” This happened close to the security station and was still at customer services. When walked over, about 15 feet, passed the male and spoke and when he turned took the picture. He then charged at me, threatened to snap my phone, and hit me. He was at this point restrained by the female colleague and while she was physically holding him back she called him and that was the one and only time heard his name said. feel it is worth noting that at no time did the security man move from his station, not to ask me to leave or to prevent your staff member from inflicting injury on a customer. The man had “Section Leader” on his uniform, find it incredulous that a person with clear anger control issues is not only employed by you but put in a position where he is a main point of contact for customers who have complaints. It is only a matter of time before his unstable nature causes him to seriously harm a customer. As not only someone who is registered disabled but also a mum, the thought of being an Asda customer causes a level of fear and uncertainty that no one should ever feel when they are doing their shopping. As someone who is physically & mentally disabled, choose Asda over other stores as their layout, clear signage and usually helpful staff make shopping an stress-free experience. At the time of writing this it’s worth noting that ASDA have given this thug their full backing and he is still there endangering the lives of their patrons.

ASDA WALLINGTON SUPERSTORE- Operational Manager, Food Hall Manager and chilled section leader and Home & Leisure manager “are never to happy to help”! But happy to walk away is their policy — they are very rude and should not work with the public as their attitude is not to be bother to help!! They need to be immediately replaced they clearly don’t have the right skills for the job nor do they have the necessary knowledge or experience to do their jobs properly the only question was where are the trollies kept and they all said outside, explained then there were none their and their response was to walk away, they are very rude and arrogant They need investigating and to be severely disciplined also believe that the treatment and poor customer service that I received is racially motivated and i personally feel racially discriminated against I also very strongly believe that If this issue is not urgently resolved then the company asda will continue to receive email complaints such as this unless the company takes the appropriate action against the the operational manager, Foodhall manager, chilled section leader and home & leisure manager 

I AM AN EX (BLACK FEMALE) ASDA… I AM AN EX (BLACK FEMALE) ASDA WALLINGTON STORE COLLEAGUE WHO USED TO WORK ON THE MEAT DEPARTMENT MY OVERALL EXPERIENCE FROM WORKING AT THIS STORE IS ABSOLUTELY AWFUL!!! I HAVE NOTHING GOOD TO SAY ABOUT WORKING AT THIS ASDA WALLINGTON STORE ALL THE MANAGERS ARE USELESS ESPECIALLY THE OPERATIONAL MANAGER AND BOTH THE CHILLED FOODHALL MANAGERS AND SECTION LEADERS I LEFT ASDA BECAUSE I WAS BEING VICTIMISED BULLIED HARASSED AND RACIALLY DISCRIMINATED AGAINST BY THEN AND NOW CHILLED FOODHALL MANAGERS AND CHILLED SECTION LEADERS!!! ASDA HEAD OFFICE NEEDS TO SERIOUSLY AND IMMEDIATELY CHANGE ALL THE MANAGERS INCLUDING GSM AND OPERATIONAL MANAGER IF THEY REALLY WANT THIS ASDA WALLINGTON STORE TO FULLY PROSPER NEXT YEAR 2023 IF ASDA HEAD OFFICE DOES NOT SERIOUSLY CONSIDER DOING THIS THEN THE CURRENT EXISTING PROBLEMS AT STORE WILL MOST DEFINITELY CONTINUE TO REMAIN AND GET A WHOLE LOT WORSE! FACTS!!!

So I use to buy my groceries at ASDA (store and online) I normally would ask for delivery at home, and sometimes would actually go to the shop. After 1.5 years of ordering online, today I moved to Tesco. The service to deliver at home wasn't perfect (they failed 4 times before) but last weekend, they not only failed to deliver, but also the driver said it was "delivered" on the system. Right away I called the customer service and they said "sorry sorry"...but nevertheless my account was charged 80 pounds. 2 days later I called, same thing, "sorry sorry", and after 3 days I had to call AGAIN, saying the money wasn't on my account and only then they confirmed that all was clear and the money would be transferred. Missing a delivery, saying it was delivered, charging me, making me make 3 phone calls asking for my money.....tell me, is this a company who value their clients? Oh of course they didn't give any compensation or anything. so I understand and today was my first day doing the monthly groceries with Tesco. You treat your customers like this and I hope you will lose them

I only ordered online because I dont drive so ordered a 12kg bag of dog food got a 1.25 kg dog treat as a substitute rubbish

Pre-pandemic Asda was a reluable local store. Now its a stuff-shifting robot. I was disgusted to be herded ito a pen of self servuce tills as the only option for shoppers using baskets at my local store in West Bridgford. Today I rang the store to ask a question about what the pharmacy provided and they dont accept calls from shoppers! Instead I was funnelled down the call tree by a robot spouting on about what they DONT do!! I wont wver spend money there again. Absolute carnage when it comes to customer care.

We bought a pizza in-store for £4.20. it was the "Very Veggie Supreme Large Stonebaked Pizza". It tasted of absolutely nothing. Looked much nicer than it tasted. There weren't even cooking instructions. Next time I'll buy a pizza from a competitor store.

Absolutely aload of rubbish i used scan and go yesterday loads of my shopping was scanned 3 times and some didn't scan i felt horrible when all my shopping had to be scanned again lets just say scan and go was deleted yesterday

Refused my £38 back for missing items, when I found out that a member of staff had taken my shopping when picking up click and collect ordered from Asda Dagenham I have ordered from asda click and collect at least 5X each time items are missing. The last time I had £38 of missing items. I did not realise it was this much until i got hope due to them coming out 3x. Firstly to tell me a member of staff had took my original orde, he had a few bits from my large order but then came back to tell me still shopping. After waiting over an hour in the secluded allocated spot which wa cold, pitch black, no CCTV and quite creepy late at night I thought will take the issue up with asda customer services. I rang within 2 hours of getting home but 9 weeks later, 3 recored phone calls (that I sent them where I was originally promised this refund time and time again) and 7 long emails expressing my frustration of having to explain my shopping was taken by a member of their staff. Even searching on company house and writing (no reply back) I have been refused my refund as it seems, my time has run out to get it. I am so angry but it seems there is nothing I can do or nothing Asda will do. It is wrong on so many levels, I will never use asda again. I should have learnt from my previous orders of wrong or missing items

I do a weekly C+C for my parents and my family at the Farnborough branch. The employees always greet me with a smile, are polite and as I have got to know some, have a joke with me. They don't hesitate in helping any way they can and replace any items that aren't looking their best immediately, no problem. I couldn't ask for better service and going there makes a mundane job more enjoyable. Keep it up Farnborough!

Rude, over priced, management that's absolutely clueless, the security staff are useless and after saying 2 days about the security alarm going of cause its quite embarrassing I get asked to have bag searched I mean I'm such a good shop lifter I go out my way to actually get caught by drawing attention to mention it real smart asda pat on the back cause this supermarket chain is going down in my opinion cause the service I receive in other stores is definitely a more welcoming experience then asda.

Swift and efficient handover but gutted that someone in their infinite wisdom sent me stir fry sauces when they'd sold out of the actual stir fry&pork loins! Made me laugh and get creative so can't complain due to saving money but there should at least be a way of flagging this up to the customer to amend orders or have replacement item suggestions (although high demand might make this impractical) Also don't leave the price tags on if you intend to mark up items through the website as it's literally showing me how much I've been overcharged by! Definitely will use again as I'm a lazy mare and got promo codes to use!

LONDON TWICKENHAM TW7 7DY !!! BE AWARE !!! VERY RUDE STORE MANAGER M BAROT !!

I had a delivery booked for 8-9pm last night. I waited up until 11pm (too late for me) and it never turned up. I phoned this morning and was told the driver broke down at 9pm. Why was this not communicated to me. If I’d been told sooner my husband could have gone out at that time to get essentials ie nappies for my sick daughter. But I wasn’t told anything until I phoned up this morning. Now I have no nappies and can’t get out to the shops. The £8 voucher offered is quite frankly an insult to the level of inconvenience that has been caused.

I popped in my order ..both introduced themselves. Not only got my order correct but did it exactly as asked. Very polite and very smiley. Best customer service iv seen in a long time. And the pizza was amazing x Bury st Edmunds store And highly recommend the pizzas. Made how you want ...exactly how you want...with a smile not a grunt.