Asda Reviews - www.asda.co.uk

★☆☆☆☆
1.4 / 5
9% of users recommend this
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  • Value For Money

Summary

Asda Online is now one of the largest Online Supermarkets for home shopping, at ReviewCentre we have reviews written by real consumers voicing there experience about Asda UK. So why not write about your opinion on www.asda.com, it could be anything from George at Asda, Asda car insurance or even Asda Jobs.
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Latest Reviews

★☆☆☆☆

“Terrible customer service!”

Written on: 12/12/2017 by Ellis107 (1 review written)

Just received my first online order delivery. Some of my products were damaged and some replace without prior informing me. The driver was extremely rude and said it's not my problem and dumped all my goods at my doorstep. He seemed to be in so much rush and kept saying if you don't want it...return to shop! The whole point of doing online shopping is to avoid going to the store. While calling customer service, the guy on the other end did not care about the whole thing made it sound like this… Read Full Review

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★☆☆☆☆

“Poor, 2nd cancellation in two days”

Written on: 30/11/2017 by Bryanna283 (1 review written)

Ordered online for collection and when I arrived I was left waiting for 25 minutes, then I was told my order is not in stock. I then ordered on line for delivery and have this afternoon received an e mail they have again cancelled. Save yourselves the pain and shop elsewhere they are totally useless… Read Full Review

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★★★★★

“Amazing ”

Written on: 21/11/2017 by Franklin100 (1 review written)

I’m in shock... went to my local Asda, (crook log supermarket) with my boyfriend tonight where I live and Becuause I have an eating disorder (binge eating disorder) it’s really hard for me to find food that I like and will eat that isn’t rubbish. So we went round and couldn’t find anything. We must of went round the shop 3 times but still couldn’t find anything that I could eat. Then at that stage I got really upset and started crying in the shop. My boyfriend hugged me and the… Read Full Review

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★☆☆☆☆

“Asad online shopping is getting worse!”

Written on: 13/11/2017 by CollinWatson (1 review written)

I have recently started to shop online with Asda this year but I wont be using this service ever again. Constant substitutes, items showing in stock when you are placing your order to find out on the day of delivery they don't have them. I have had 6 items substituted on my last order for stuff I didn't want/like and 5 items not delivered at all because it's out of stock. Simple things like bread isn't fresh at all & things going out of date within a couple of days I was given, so disappointed… Read Full Review

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★☆☆☆☆

“ASDA DOESN'T GO THE EXTRA MILE!”

Written on: 26/10/2017 by Teetomato (1 review written)

My children and I were disappointed this evening when our order from ASDA did not arrive. I needed a steamer in order to make a meal they really wanted, and it never arrived. We've just moved to a new estate, and apparently the driver could not find the address. What is the point of ASDA having my telephone number in my account, then? What would it have cost this person to give me a call and ask for directions? Every other company that I have ordered things from since moving here,they call and… Read Full Review

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★★★★☆

“out of stock”

Written on: 12/10/2017 by DevanMelton280 (1 review written)

Why are so many things marked out of stock?.Example,Quorn stew and dumplings,Smart Price washing up liquid,Tuna and sweetcorn sandwich spread,Shapes dog biscuits,which my dogs love ,Quorn turkey and sage sandwich slices,which although marked out of stock I just went ahead and ordered them and they arrived.Either your site needs up dating or you have a problem ,I can't believe a big name like Asda would let so many things go out of stock… Read Full Review

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★★★★★

“Pantene Micellar purify and nourish Shampoo's and...”

Written on: 06/10/2017 by Kiwiwoman (1 review written)

These Shampoo's and conditioner's are brilliant at cleaning your hair to a level of cleanness that is amazing.Hair feels light,fresh and really fabulous. By Kiwi woman… Read Full Review

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★☆☆☆☆

“Cancellef”

Written on: 25/09/2017

I placed an order my money wasaving taken from my bank and then cancelled I'm a single parent and the best they can do is a pathetic apology and deliver the next day not good enough when you have children and pets to feed disgusted!… Read Full Review

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★☆☆☆☆

“Poor Service from Customer Services at Andover”

Written on: 07/09/2017 by Faulknerfl67 (1 review written)

No one answers phone in Customer Services and a continual message saying they are busy… Read Full Review

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★☆☆☆☆

“WORST CUSTOMER SERVICE - NO COMPLAINTS PROCESS OFFERED”

Written on: 30/08/2017 by Aguirrejm104 (1 review written)

Dear Sirs, Firstly i would like to say how disgusted i am with the extremely poor level of service which i have received from a lady from your customer services number, i have been an extremely loyal customer for over 25 years after telling me that it was my fault that two payments of 66.35 was taken out by asda for my shopping and that i cannot speak to a manager who did not want to come to the phone, i couldn't even or log a complaint - I have been charged twice for the same transaction and… Read Full Review

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★★☆☆☆

“????”

Written on: 19/08/2017 by Ruben176 (1 review written)

No problem with goods or prices. Couple of problems with deliveries and missing items, but nothing really serious. Big problem when I critically review technology items and the reviews 'disappear.' Just won't have it. You're tired. Not as though the competition isn't keen… Read Full Review

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★★☆☆☆

“faulty via salty”

Written on: 04/07/2017 by Lorelai489 (1 review written)

I tried to eat smart price readysalted roasted cashews and I could not eat more than five nuts , without reaching for a glass of water. They are that aalty , this makes them as a product faulty. The salt content needs to be address as it is at high level of the daily allowance for one person. High blood pressure caused by these nuts , and I was so looking forward to having them as my weekend treat, as I try to stick to a healthy diet and nuts in moderation, is ok for omega three. sorry asda… Read Full Review

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★☆☆☆☆

“Useless Bunch of Idiots!!”

Written on: 03/07/2017 by Shoozie (1 review written)

We placed an order for delivery on 30th of June for between 7pm-8.30pm, 7.45pm the van turned up during a downpour, literally dumped the shopping on the doorstep, and thrust the pad to sign under my nose and legged it. I did shout "What should I do if somethings missing?" and was told to call back and it would be re-delivered THAT NIGHT! The whole chilled section was missing (19 items), my bread was squashed beyond recognition, sugar missing and there were two substitutes. I called back, and… Read Full Review

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★★★★★

“Extra special cake”

Written on: 19/05/2017

I brought an extra special fruit cake for my m.in.law birthday, it was white and in three teirs .... Absolutely brilliant, it could have been used as a wedding cake, christening cake or indeed like us a special birthday cake. All I did was decorate it, as. It already had marzipan and white icing on,complete with a white ribbon.so hard to believe at the price!! It tasted lovely too, jammed paced full of fruit cherries , really delicious!!! Well done Asda, I shall sing your praises to all who… Read Full Review

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★★★★★

“Cannock store Avon road”

Written on: 19/05/2017 by HettyAtkins (1 review written)

I was extremely impressed with the customer service at the Avon road Cannock store compared with the great bridge store. Cafe staff friendly and helpful asking what we required on or sandwiches. Delay in service but apologies were given and a free drink for the wait. I needed some Cotswold stones and asked if I could get some help and they got someone to put on a trolley and load into car. When I asked at the great bridge store if they could load some for me was told no chance what a… Read Full Review

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★★☆☆☆

“poor product even poorer customer servicce”

Written on: 09/05/2017 by Myreviewasda (1 review written)

I took delivery of my food shopping on 28.04.17 to find that I had been delivered Pork chops dated 28.04.17 and the packet was blown. A pack of 6 sausage rolls dated 28.04.17 and pork pies dated 28.04.17. Not what you expect for a weekly family shop! I called the store to complain but the relevant Manager was not available. I spoke with a very polite and engaging lady who informed me she would pass the message to the relevant Manager and ensure I received a call back. She did clarify that it… Read Full Review

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★☆☆☆☆

“Rude staff ”

Written on: 13/04/2017

Gravesend branch George staff are so rude was waiting to pay for George items the girl looked at me walked off to have a chat to another worker laughing away I went to find her and tild her how rude she knew I was standing waiting to be served… Read Full Review

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★☆☆☆☆

“I will NEVER use Asda home delivery again. ”

Written on: 10/04/2017 by KennediMcDonald (1 review written)

driver rude and can't wait to get away. the last 2 orders have had several items missing and no substitute but I have been charged for them. I telephoned the customer services number and on both occasions got a call centre in a foreign country. I have a disability so unable to get to the store which is why I use online shopping. They refused to send a vehicle with the missing items and said would just give me a refund. the very next order I placed the same thing happened. this time the… Read Full Review

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★★★★☆

“Great value great products”

Written on: 31/03/2017 by 296Velez (1 review written)

I have always found asda a great place to shop with good products, plenty of choice and good value… Read Full Review

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★☆☆☆☆

“Operation Disaster.”

Written on: 30/03/2017 by Gunnarb471 (1 review written)

I have had numerous problems with grocery deliveries by Asda but today's delivery was a disaster. my delivery was made within the time slot but I realised immediately after the Driver had left that six out of the fourteen items I had ordered were missing.I phoned customer services within minutes and spoke to one of their staff.After a wait while the offending shop was contacted I was told that the store had contacted the driver and the missing items would be delivered shortly.After a wait of… Read Full Review

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