Asda Reviews - www.asda.co.uk

★☆☆☆☆
1.4 / 5
9% of users recommend this
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Summary

Asda Online is now one of the largest Online Supermarkets for home shopping, at ReviewCentre we have reviews written by real consumers voicing there experience about Asda UK. So why not write about your opinion on www.asda.com, it could be anything from George at Asda, Asda car insurance or even Asda Jobs.
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Latest Reviews

★☆☆☆☆

“Multiple occasions of poor service ”

Written on: 28/10/2020 by 333Daniels (1 review written)

Shocking service on multiple occasions. Have given them the benefit of the doubt but have been seriously let down. No compassion or understanding for those who are disabled and/or Covid vulnerable. Even been left without shopping and without a refund for days due to their awfully managed click and collect service. Have made complaints only to be patronised and misunderstood. Clearly they do not care about their customers only about cashing in on Covid and the increase in orders. Dreadful… Read Full Review

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★☆☆☆☆

“Eastbourne delivery rubbish ”

Written on: 27/10/2020 by Reece20 (1 review written)

The pickers don't have a clue about quality or dates or substitute items. When you spend a huge amount of money with a store you would hope the management and even the dot com manager at Eastbourne would take action. Oh no they are just belligerent and aggressive in tone. Don't ever return calls. A total shower of… Read Full Review

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★☆☆☆☆

“Misleading pricing”

Written on: 26/10/2020 by Shaffer11 (1 review written)

Went to Asda in Hollingbury in Brighton & saw a nice saucepan set which had a price ticket in front of it saying £70 now £39 so went to till to pay with other shopping & saucepans came up at £65 so till operator call someone to go & check man went & checked he came back & left us in the queue & went to have a chat with 2 female colleagues while their was still a long queue & I had to try to get he’s attention to come back to till & he said oh yeah like he had forgotten us yeah it’s not… Read Full Review

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★☆☆☆☆

“Home delivery that wasn’t !!!!”

Written on: 22/10/2020 by Bigboy7 (1 review written)

Just returned from two weeks away in Europe and under the Government guidelines have had to self isolate for two weeks. So with no food in the house decided to put in a home deliver order from Asda. Got a call the morning of the delivery to say vehicle in accident / broken down and so could not do delivery but we could collect. Tried several times to explain our situation that we were in isolation and could not go out - the manager I spoke to could not care less - we have company policy he… Read Full Review

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★★★★☆

“Helpful Staff”

Written on: 12/10/2020 by KatieMolyneux (1 review written)

Kinney Bay Asda—— I was getting a ‘click n collect’ and the first man (I didn’t get his name) didn’t have a mask, didn’t help me get the baskets down. (As I’m small the pile was taller than me) He walked off on his break and 10 minuets later another member of staff came out he helped me with the baskets and putting food in the car. I wish I could’ve tipped him but we had no cash on us at that moment. He was a very outgoing helping staff member and put the first man to shame in… Read Full Review

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★☆☆☆☆

“Bad alternative ”

Written on: 11/10/2020 by Dawnpin (2 reviews written)

I have tried to order Asda steamed cauliflower rice bags for weeks now and they are really amazing and Asda keep offering me steamed rice bags as a alternative but this is not the same as the cauliflower rice does not contain rice at all so why offer a product that contains rice and two people can not eat rice in our house and no one can drive in our house and we have no one else to help us and my husband is high risk so it is very risky to travel by bus… Read Full Review

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★★★★☆

“Asda are brilliant ”

Written on: 29/09/2020 by 368Grady (1 review written)

I was offered a regular delivery slot whilst I was shielding. This gave me so much peace of mind, as I live alone. I’ve just been informed this slot has been extended until March 2021, Asda, I am so impressed that in these difficult times, you really are a caring organisation… Read Full Review

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★☆☆☆☆

“Missing items from homedelivery not refunded”

Written on: 27/09/2020 by Etessami (0 reviews written)

Since Covid-19, I have been ordering the groceries online for my mother as she is elderly and at high risk. Even though I tried to have recurring slot for delivery, the system refused to allow me to order a third time and even their own technical person was unable to help me out as they too realised the entire cart empties as soon as one wanted to pay. I would go through the time-consuming part of choosing the goods but have all of it wiped out at the end with no trace. I had to get a new slot… Read Full Review

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★★★★★

“Online shopping service”

Written on: 16/08/2020 by Azzurino (1 review written)

I have used Asda online ordering several times and have been extremely satisfied every time. The range of products is extenstive and I have never received any substitutions. The delivery drivers are all very friendly and helpful. Absolutely excellent in every way… Read Full Review

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★☆☆☆☆

“Avoid ASDA!!! ”

Written on: 19/07/2020 by Sarah1427 (1 review written)

Where to start?? I ordered a grocery order that turned up two hours late with no explanation or apology. Prior to it actually turning up, I made the mistake of thinking the customer service team would actually be helpful, so gave them a call. Instead I was told by the gentleman that I had to wait till 1am and if it didn’t turn up then, it wouldn’t. When I said that’s not good enough, he retorted “what do you want me to do about it?”. I then asked for him to put me through to someone… Read Full Review

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★☆☆☆☆

“Que for a hour”

Written on: 05/07/2020 by Molloy1992 (1 review written)

Just qued for a hour waiting for a pizza as like every Sunday morning there's none made and there's only one woman behind the counter management in frome are terrible… Read Full Review

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★☆☆☆☆

“Terrible service. Id give no starts if possible.  I...”

Written on: 05/06/2020

Terrible service. Id give no starts if possible.  I bought a cot and mattress online, the cot was delivered when I went to put it up, it was all cracked and damaged. The mattress was due to be delivered a week ago and still nothing. Iv contacted asda and they say dpd has it ready to deliver and dpd have said they still haven't received it yet. After contacing asda for an exchange on cot they sent someone to pick the damaged one up and said it'll be another two week for a new one to be… Read Full Review

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★★★★★

“Superb Supermarket, Wonderful Staff.”

Written on: 17/05/2020 by TonyMaclean (1 review written)

We shop widely and variously but we especially like Asda. Many of Asda's own brand products are better than anything else out there, regardless of price. Our local Asda at Castlepoint, Bournemouth is probably the best supermarket we have encountered in this country. Asda's fresh grocery products are superb. The general inventory of products in Asda stores beggars belief. Staff are friendly and helpful in all the Asda stores we have visited. At present, during the Covid-19 situation, we are in… Read Full Review

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★☆☆☆☆

“Disappointing”

Written on: 16/05/2020 by AngryMalina (1 review written)

I am shielding 12 weeks self isolating. Today so the day I supposed to received delivery I been told my delivery it's been cancelled. I have been left with no food and water over weekend as there is no one one to do my shopping before Mobday. And they call me priority most vanurable customer. This how they treat people in need as priority! Apart the fact that you are waiting for weeks for the delivery then you finding your delivery it's cancelled.Very bad experience… Read Full Review

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★☆☆☆☆

“Disgraceful ”

Written on: 04/05/2020 by luDickey40 (1 review written)

After taking my disabled grandmother for some shopping and not being from round the area I can actually say I’ve never seen such hostility towards customers as I saw when visiting your store in burton on trent. It was dirty and unclean, there were no security on the doors no social distancing at all just a few green arrows that nobody followed. upon asking this so called manager what measures he was putting in place to stop the free for all with people everywhere, we basically got told if you… Read Full Review

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★☆☆☆☆

“Avoid like the Covid virus”

Written on: 18/04/2020 by Sammyjohn (1 review written)

Do not go anywhere near online groceries do yourself a favour read all the reviews on trust pilot it will soon become clear they do not give refunds when you have missing items they took 218.00 for my shopping they owe me 75 .00 12 days later they have rejected my request no reason but if you read the reviews everyone is saying exactly the same fortunately for me I paid on my credit card I am now trying to recover the money through them I have contacted trading standards and made them aware of… Read Full Review

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★☆☆☆☆

“Bad Customer Service”

Written on: 14/04/2020 by Shieldssz1957 (1 review written)

I went to Asda Queensferry at 6.30 on the 14.4.20 after a stressful day at work I work for the NHS I was appalled by the service at the till the assistant was very rude she spoke to me like I was a child., she has no people skills whatsoever I do not appreciate being spoken to like that , I was so angry when I left the store I’ve always shopped at Asda but I certainly won’t be shopping there again… Read Full Review

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★☆☆☆☆

“Disgusting Company and Service ”

Written on: 06/04/2020 by Hardingja303 (1 review written)

I placed an order for collection in the store for today. I had sufficient funds in my account but for some reason the store were not able to take payment. I phoned my bank and was advised that there are no blocks on my account. I called Asda customer service and they said they couldn’t help me. I then contacted the store and they are not taking calls. I explained to the customer service that with the pandemic I have an 8 month old baby born prematurely and classes as high risk and they said… Read Full Review

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★★☆☆☆

“Corona asda shopping experience instore Dunfermline...”

Written on: 30/03/2020 by fvReid77 (1 review written)

Arrived at Asda store Dunfermline and people were in the queue 2 metres apart . There was an Asda employee at the front of the queue telling shoppers to enter the store or wait, you got your trolley while you were in the queue waiting to enter the store. You got the trolley someone else left who was coughing into there hand and then touching the trolley handle before it was left for the next customer, the handle was not cleaned by asda before the next customer touched it. Once inside the floor… Read Full Review

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★☆☆☆☆

“Dont bother! ”

Written on: 06/03/2020 by MaximFallon (1 review written)

Dont use home delivery! Absolute joke. Ordered things and some didnt show up then I was told I hadn't ordered them! On my original invoice I had paid for them and ordered them. Wasnt my fault that they disappeared after adding something else to my order next day. Total waste of time. You'll have to go to a shop anyways and pick up items missing so no point ordering online. Never had this issue with Tesco!… Read Full Review

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