Classmates www.classmates.com

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Classmates www.classmates.com
★☆☆☆☆
1.2
9.0% of users recommend this
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Latest Reviews

“Avoid this Rip-Off site”

★☆☆☆☆

written by Pollardhi76 on 26/01/2024

Was billed $96 without notice or authorization. Refused to refund saying they had a strict no refund policy. Looking at the reviews on multiple sites, including The Better Business Bureau site, there appear to be thousands of people they have ripped off using these practices.

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“ZERO REFUND”

★☆☆☆☆

written by ReginaldOrtega on 12/10/2023

My profile states I have an account code of 24 month. Two years ago I enjoyed using Classmates when planning for a high school reunion. Classmates charged my financial institution $18.00 for what I thought was a manual renewal at one year. Classmates charged me $36.00 on September 24, 2021 that I did not authorize period. Twenty four months later on September 24, 2023, I was charged $96.00 a recurrent payment from September 24, 2021. ACCOUNT INFORMATION Account type: 24 Month Expiration date: September 24, 2025 Renewal option: Manual I do not understand why a 24 account would last from 2021 to 2025, four years. There is NO WAY to cancel the subscription online. Other reviews state users called to cancelled their subscriptions; however, their account is never cancelled. I paid on Pay Pal; therefore, Pay Pal cancelled my subscrition from there. DO NOT DO BUSINESS WITH CLASSMATES. They are breaking Federal Trade Commission laws for recurrent payments.

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“On this board, I have read all the comments and was...”

★★☆☆☆

written by luviousrachel on 22/12/2020

On this board, I have read all the comments and was concerned with a recent $39.00 fee for an automatic renewal at Classmates. I took this number (**) from another "Sarasota" poster, however, and they had no issue with withdrawing the fee, but it was prorated. And they say they have to wait up to thirty days, but that seems legitimate. To everyone, good luck. By the way, we all need to be careful that the one-time discount balances out with the recurring income from people who skip the fee when using cards for multiple transactions.

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Was this review helpful? 3 0

“Nothing but CLICKBAIT”

★☆☆☆☆

written by IrmaNorman on 31/07/2020

When it started in 1995, it seemed like a good place to find friends from schools. That ended in 2015, when it was acquired by PeopleConnect, which uses Classmates.com to generate subscriptions for its other company Intelius. Here's the user experience: You enter your schools, and they will display the classmates from your years there. The problem is that Classmates does not have your classmates in their database unless those classmates have registered on classmates.com. I listed 5 of the schools I attended and less than 2% of my classmates were in the database. You can do an extended search for unlisted classmates, and it returns "0" results, with prominent CLICKBAIT to "find them using the Intelius service". You will wait at least 5 minutes while watching progress bars telling you that the service has found them, and compiling their criminal record, family members, residences, financial history, social media. AFTER 5 MINUTES OF WAITING, you get a screen to sign up for Intelius subscription service. THAT IS THE REASON CLASSMATES IS STILL ONLINE, TO SERVE AS AS CLICKBAIT FOR INTELUS. CLASSMATES.COM IS USELESS, and is FULL OF OTHER 3RD PARTY CLICKBAIT under every button, and on all sidebars, and pop-ups. . If they ever get your email, they will bait you weekly with "one of your classmates says hi"

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Upthedoolie's Response to IrmaNorman's Review

Written on: 22/07/2023

Very true and honest. The ethics of classmates.com is very questionable - at best! They falsify information like you receiving a visit from a former classmate or someone has changed their profile photo, and neither statement is true. They have people on their with 2 and 3 personal profiles and some of them have been dead for more than a decade! Some people are on there purchasing, selling, and listing countless real estate properties advertising their business at the expense of the other paid members. There is no manager to speak with. They are not interested in your issues or concerns. Forget about that! Not happening. Classmates does very little to garner the interest of other classmates, or existing classmates, nor do they do anything creative to discount those who have been supporting this service for a long time. It's basically now a " ghost town" website.

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Was this review helpful? 5 0

“Can I give less than 1 star?”

★☆☆☆☆

written by saraburnett1129 on 13/03/2019

This service is a joke! Not only was there limited access to records, they put in very fine print that the payment is set up to automatically renew from your account and the payment is nonrefundable so by the time you find out that you have paid for yet another month of unwanted services, you are stuck paying $30+ for absolutely nothing.  I'm honestly surprised they are even still in business. I highly recommend to AVOID using their services at all costs.

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Was this review helpful? 4 0

“Classmates refused to refund fee for...”

★☆☆☆☆

written by ClassMate1963nolonger on 06/07/2016

After noticing a billing from Classmates on my AmEx statement, I contact AmEx to dispute the charge because I had cancelled my membership in June 2016. AmEx did credit my account temporarily for the amount in dispute. However, AmEx suggested that I contact Classmates to cancell this billing and all future automatic billing and get a cancellation reference number because my credit for the amount in depute maybe rebilled. I called Classmates and they said that they would cancell my membership immediately but would not refund my $35.00 fee because they don't refund billed fees. If Classmates has you on automatic renewal (billing) BEWARE.....If you plan to cancell your membership, do so before your membership renewal. How many other members have been billed and not given a refund. BAD CUSTOMER SERVICE but good for corprate bottom line $$$$$$$$$! I will contact AmEx regarding Classmates business practice and my displeasure with the results.

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Was this review helpful? 2 0

“Unfulfilling”

★☆☆☆☆

written by NasirThomson454 on 28/08/2015

I joined several years ago and then let it go. Just joined again and now I see why I quit. Difficult to follow. No current photos. NOT user friendly. Darla Joyce

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Was this review helpful? 3 0

“DO NOT sign up for a paid classmates.com membership!!!...”

★☆☆☆☆

written by on 09/08/2015

DO NOT sign up for a paid classmates.com membership!!! Regardless of what initial deal they offer, they automatically enroll you to renew, and once billed there are no refunds. As soon as I saw the renewal charge, I went to log into my classmates account, but my password had "mysteriously" changed. I clicked on the link to receive a password reset email, waited 15 minutes like they said (even though the rest of their emails get to my inbox in less than a minute), but it never arrived. Chatted online with a customer service rep (chat.classmates.com) who supposedly changed my account back to manual renewal so that I would not be billed in the future, and said he sent the password reset email to me from his side - still never got it. Finally got a phone number from him for customer service (206-301-5900). The first rep I talked to spent approximately 15 seconds with me, told me to add the password email address to my contacts because it was probably hung up in spam ( it wasn't ). The next rep I talked with was more helpful, actually spent about 10 minutes with me trying to resolve the issue, but the password reset email still did not come through. Finally at my suggestion she checked with her IT people and found out the outgoing emails for password resets were hung up on their end; she asked me to call back if I had not received the email by the afternoon. Got back from lunch and the emails finally came through. I went and checked my account to confirm it was set to manual renewal. ***IMPORTANT!*** I took another step to ensure they cannot bill me again - I went to my paypal account, clicked on Profile, then on the bottom right under Payment Settings -> Preapproved Payments. Then click on Classmates, Inc., and click Cancel to revoke their pre-approved status.

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Was this review helpful? 2 0

“Harassment Billing”

★☆☆☆☆

written by hvNolan263 on 01/07/2015

Do NOT sign up for Classmates services unless you want to be charged for unwanted services for the rest of your life. Calling them to cancel does no long term good. The services are fine - their business practices are deplorable.

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Upthedoolie's Comment

Written on: 22/07/2023

That's so very true.

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Was this review helpful? 2 0

“Foolishly, I ordered a reprint of an old highschool...”

★☆☆☆☆

written by izLindsay61 on 15/11/2014

Foolishly, I ordered a reprint of an old highschool yearbook for $75,00...I NEVER received it!

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Upthedoolie's Comment

Written on: 22/07/2023

They don't offer nothing for Canadians.

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“Classmates - Big Ripoff”

★☆☆☆☆

written by Jamirc354 on 19/09/2014

Be prepared if you sign up for Classmates. They keep billing your credit card forever. It is impossible to find a phone number on their website and very difficult to cancel your subscription!!!

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Upthedoolie's Comment

Written on: 22/07/2023

Easier to change the card and let the credit card company know.

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Was this review helpful? 2 0

“I thought I'd test it out, so I signed up for a free...”

★☆☆☆☆

written by Minimao on 25/08/2014

I thought I'd test it out, so I signed up for a free trial using a fake name and picked a high school at random that I never attended. The fake name was such a name that nobody could possibly have. The next day, I got a message from Classmates.com saying that someone from my high school wants to contact me. BUT, before they would reveal who, they want money for a membership. If you went to a doctor and they told you that you had a disease that you did not and offered to treat you for it, that would be fraud. If you went to a car dealer and they told you that the car had a problem that it did not and tried to charge you to fix it, that would be fraud. Now why is this company not being prosecuted for fraud?

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“Watch Out”

★☆☆☆☆

written by frands on 16/07/2014

I had forgotten signing up for this subscription. When it came through as a renewal on my credit credit card, I immediately called to cancel. They refused to credit the renewal. Classmates did not contact me that they were charging my card. I would not recommend this website there is no traffic on it.

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“NEVER NEV ER NEVER”

★☆☆☆☆

written by GiovannaDickinson on 24/03/2014

I am disputing a charge of $15.00 on Classmates.com. I will not pay this charge as it was not authorized by me. AND I WILL NEVER JOIN THIS AGAIN FOR THIS REASON. YOU PEOPLE MAKE IT IMPOSSIBLE TO REACH BY COMPUTER OR PHONE. NOW I KNOW WHY!!! I WILL EVEN CHECK THE LEGALITY OF YOUR WEBSITE, AS I HAVE DOUBTS IF IT IS OPERATING LEGALLY. THERE WAS ABSOLUTELY NO WORTH RECEIVED BY THE WEBSITE. IT IS INMPOSSIBLE TO USE AND TO CANCEL!

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“Watch out!”

★☆☆☆☆

written by on 12/02/2014

Just filed a complaint/dispute with my credit card company

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“Classmates Site Sucks!”

★☆☆☆☆

written by tootsietootoo on 04/02/2014

I subscribed on February 1, 2014. TRIED to unsubscribe on February 3, 2014. The site would not let me. Called a number I had to SEARCH for on the internet. No email address or number on their website. No answer on the number where I was told to hold. I went to multiple high schools and Classmates will not recognize factors like that or the changed names of grade schools no longer in existence. All my old classmates are either dead or too lazy to use a computer so Classmates is worthless to me. Fine Classmates....don't want to talk to me? Don't want to give me my money back? THINK you are going to take reoccurring payments from me? NO WAY! NO HOW!! Disputed with my CC Company, they handled and got my $$ back. Go take a flying leap Classmates. Sure would like to have known that they are too chickenshit to face their customers and instead hide behind their website so no one can reach them. I thought they had improved over the years. LOL. Almost as bad as Facebook.

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“STUNG, NOT WORTH 1 STAR”

★☆☆☆☆

written by CPort on 08/01/2014

Ripoff from the beginning. The reprint yearbook had a name on the front cover and the pages were totally marked up with green marker. Do not waste your money. This must be the only copy they had to reproduce and they will continue to make money on it. Merced High, 1977, worthless copy. Don't fall for it, RUN!!

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“WHO TO CONTACT REGARDING YOUR COMPLAINTS!!!”

★☆☆☆☆

written by CassiLynne2005 on 24/10/2013

Memory Lane, Inc. to Pay Up to $9.5 Million to Settle Suit over Phantom Friends - Jun 24, 2012  Memory Lane, Inc. has agreed to pay up to $9.5 million to its users to settle a lawsuit that accused the social network of sending emails that made people believe their old friends from high school were reaching out to connect only to discover, after paying for a membership, that their long-lost buddies were nowhere to be found. The proposed settlement, filed in U.S. District Court in Seattle, would designate $3 in cash for every company member (dating back to Jan. 1, 2007) who upgraded to a 'gold' membership on the site after receiving an email suggesting that they pay for premium access to see who had signed their online guest books. Documents filed in the case estimate that as many as 3.16 million people in the United States would be eligible for the payout. Under terms of the proposed settlement, the company members who upgraded to premium memberships after receiving one of the 'guestbook' emails will be able to choose either a $3 cash payout or a $2 credit toward the future purchase or renewal of the company membership. Depending on how many people take the cash credit, the total payout by the company under that provision could be measurably less than the maximum $9.5 million established by the agreement.

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Minimao's Response to CassiLynne2005's Review

Written on: 25/08/2014

What? They paid a settlement but are still continuing (as of August 2014) to repeat the same thing?!

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“Once Great; Not now.”

★☆☆☆☆

written by jonsanrc on 05/04/2013

I was one of the earliest users and subscribers of Classmates. It was great then but no longer. It does have just one good feature now and that is the reproduction of some of the class yearbooks (not all) that you would want. The price is reasonable for the books and the quality is good. I'm only a member now because they gave me some sort of "special" (reasonable) rate for a two year renewal. In the beginning it was easy to make photo albums but they have messed those up now, also. It has been sold and resold over the years and has become more of a ripoff. As far as your membership fee, go to your account and delete the automatic renewal feature and delete any credit cards that you have on file. If you have already been "taken", contact your credit card company and they will reverse the charges on your account. (I never did know whether the credit card companies then ding Classmates or whether the credit card companies just take the loss and get on with things). The site used to have military sites and employment sites (with photo albums) that were great but they completely eliminated them along with all your work. The site is only "good" for schools now. The photo albums used to be great but they messed those up also. Now if someone posts something on one of your photos, the posts are "upside down". That is, the latest is first but you can't make a lot of sense of the latest without starting at the first which means scrolling down to the beginning and then reading "up" rather than starting at the top (the beginning of posts) and reading down chronologically. Worse yet, if someone, including you, posts a comment, they move that photo to the beginning of your album thereby wrecking the logic and organization of your photo album that you have created to "unfold" in a logical and chronological manner. What dopes. And nobody seems to respond to any suggestions or complaints that you have. On memberships or renewals, don't pay their ridiculous prices. Just wait and they will finally offer you some sort of fairly reasonable two year membership.

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Upthedoolie's Response to jonsanrc's Review

Written on: 22/07/2023

You hit the nail on the head and are 100% accurate with your comments. I have discovered the exact same thing.

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“Find my old Yearbook”

★★★★☆

written by on 12/03/2012

Classmates.com has seemed to added a bunch of yearbooks to their site. I found mine that I had lost and purchased a yearbook reprint. I received as promised and my kids got a kick out of seeing me in my old yearbook. I then went back and found my Mom's 1959 Yearbook which she hadn't seen in years. I know a lot of people knock Classmates, but I really like their yearbook offering. I thought it was easy to find the yearbooks I was interested in. Thanks.

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