When it started in 1995, it seemed like a good place to find friends from schools. That ended in 2015, when it was acquired by PeopleConnect, which uses Classmates.com to generate subscriptions for its other company Intelius. Here's the user experience: You enter your schools, and they will display the classmates from your years there. The problem is that Classmates does not have your classmates in their database unless those classmates have registered on classmates.com. I listed 5 of the schools I attended and less than 2% of my classmates were in the database. You can do an extended search for unlisted classmates, and it returns "0" results, with prominent CLICKBAIT to "find them using the Intelius service". You will wait at least 5 minutes while watching progress bars telling you that the service has found them, and compiling their criminal record, family members, residences, financial history, social media. AFTER 5 MINUTES OF WAITING, you get a screen to sign up for Intelius subscription service. THAT IS THE REASON CLASSMATES IS STILL ONLINE, TO SERVE AS AS CLICKBAIT FOR INTELUS. CLASSMATES.COM IS USELESS, and is FULL OF OTHER 3RD PARTY CLICKBAIT under every button, and on all sidebars, and pop-ups. . If they ever get your email, they will bait you weekly with "one of your classmates says hi"

This service is a joke! Not only was there limited access to records, they put in very fine print that the payment is set up to automatically renew from your account and the payment is nonrefundable so by the time you find out that you have paid for yet another month of unwanted services, you are stuck paying $30+ for absolutely nothing.  I'm honestly surprised they are even still in business. I highly recommend to AVOID using their services at all costs.

After noticing a billing from Classmates on my AmEx statement, I contact AmEx to dispute the charge because I had cancelled my membership in June 2016. AmEx did credit my account temporarily for the amount in dispute. However, AmEx suggested that I contact Classmates to cancell this billing and all future automatic billing and get a cancellation reference number because my credit for the amount in depute maybe rebilled. I called Classmates and they said that they would cancell my membership immediately but would not refund my $35.00 fee because they don't refund billed fees. If Classmates has you on automatic renewal (billing) BEWARE.....If you plan to cancell your membership, do so before your membership renewal. How many other members have been billed and not given a refund. BAD CUSTOMER SERVICE but good for corprate bottom line $$$$$$$$$! I will contact AmEx regarding Classmates business practice and my displeasure with the results.

I joined several years ago and then let it go. Just joined again and now I see why I quit. Difficult to follow. No current photos. NOT user friendly. Darla Joyce

DO NOT sign up for a paid classmates.com membership!!! Regardless of what initial deal they offer, they automatically enroll you to renew, and once billed there are no refunds. As soon as I saw the renewal charge, I went to log into my classmates account, but my password had "mysteriously" changed. I clicked on the link to receive a password reset email, waited 15 minutes like they said (even though the rest of their emails get to my inbox in less than a minute), but it never arrived. Chatted online with a customer service rep (chat.classmates.com) who supposedly changed my account back to manual renewal so that I would not be billed in the future, and said he sent the password reset email to me from his side - still never got it. Finally got a phone number from him for customer service (206-301-5900). The first rep I talked to spent approximately 15 seconds with me, told me to add the password email address to my contacts because it was probably hung up in spam ( it wasn't ). The next rep I talked with was more helpful, actually spent about 10 minutes with me trying to resolve the issue, but the password reset email still did not come through. Finally at my suggestion she checked with her IT people and found out the outgoing emails for password resets were hung up on their end; she asked me to call back if I had not received the email by the afternoon. Got back from lunch and the emails finally came through. I went and checked my account to confirm it was set to manual renewal. ***IMPORTANT!*** I took another step to ensure they cannot bill me again - I went to my paypal account, clicked on Profile, then on the bottom right under Payment Settings -> Preapproved Payments. Then click on Classmates, Inc., and click Cancel to revoke their pre-approved status.

Do NOT sign up for Classmates services unless you want to be charged for unwanted services for the rest of your life. Calling them to cancel does no long term good. The services are fine - their business practices are deplorable.

Foolishly, I ordered a reprint of an old highschool yearbook for $75,00...I NEVER received it!

Be prepared if you sign up for Classmates. They keep billing your credit card forever. It is impossible to find a phone number on their website and very difficult to cancel your subscription!!!

I thought I'd test it out, so I signed up for a free trial using a fake name and picked a high school at random that I never attended. The fake name was such a name that nobody could possibly have. The next day, I got a message from Classmates.com saying that someone from my high school wants to contact me. BUT, before they would reveal who, they want money for a membership. If you went to a doctor and they told you that you had a disease that you did not and offered to treat you for it, that would be fraud. If you went to a car dealer and they told you that the car had a problem that it did not and tried to charge you to fix it, that would be fraud. Now why is this company not being prosecuted for fraud?

I had forgotten signing up for this subscription. When it came through as a renewal on my credit credit card, I immediately called to cancel. They refused to credit the renewal. Classmates did not contact me that they were charging my card. I would not recommend this website there is no traffic on it.

I am disputing a charge of $15.00 on Classmates.com. I will not pay this charge as it was not authorized by me. AND I WILL NEVER JOIN THIS AGAIN FOR THIS REASON. YOU PEOPLE MAKE IT IMPOSSIBLE TO REACH BY COMPUTER OR PHONE. NOW I KNOW WHY!!! I WILL EVEN CHECK THE LEGALITY OF YOUR WEBSITE, AS I HAVE DOUBTS IF IT IS OPERATING LEGALLY. THERE WAS ABSOLUTELY NO WORTH RECEIVED BY THE WEBSITE. IT IS INMPOSSIBLE TO USE AND TO CANCEL!

Just filed a complaint/dispute with my credit card company

Ripoff from the beginning. The reprint yearbook had a name on the front cover and the pages were totally marked up with green marker. Do not waste your money. This must be the only copy they had to reproduce and they will continue to make money on it. Merced High, 1977, worthless copy. Don't fall for it, RUN!!

Classmates.com has seemed to added a bunch of yearbooks to their site. I found mine that I had lost and purchased a yearbook reprint. I received as promised and my kids got a kick out of seeing me in my old yearbook. I then went back and found my Mom's 1959 Yearbook which she hadn't seen in years. I know a lot of people knock Classmates, but I really like their yearbook offering. I thought it was easy to find the yearbooks I was interested in. Thanks.

Stay away from classmates.com.
They trap you into a one year membership and refuse to refund when you protest. They should be investigated by the Attorney General. They count on no one willing to make a stink over $30. What a sleaze outfit.

This site is a rip off. Very hard to navigate. I was charged a fee without notice. The only thing they would do is tell me to go in and change status to manual, then next year at this time they won't charge another fee. Terrible customer service. I would give them a 0 rating!