Really bad service, they couldn't even give me a break down of the so-called charges. Its strange how I have never received a letter from Orange but about 10 different creditors demanding money! Really poor value for money and customer service is terrible.

Sign up with this company in good faith and then later try to switch providers -- welcome to Orange Hell. I'm used to talking to call centres in India where staff are courteous and helpful. Orange support staff are polite and totally unhelpful, even cutting the phone link if they find your question too difficult to answer. I'll never go back to them.

Right I've been on orange for 5 months and my end of month bills have been good untill recently when I was charged £160 and then this month I went over my minutes and was charged £120 and then when the final bill came it was £170 so to be honested it is the shitest network ever they charge u for un explained things as others have also said !!! It prper is a waste of money to be honest ?

I have been with Orange about 14 years with three phone accounts. Started as good value but got progressively worse value so I decided to move to another network. Have had a really poor service trying to leave the network with conflicting advice form different people. Unexplained charges on the final bill and when I was trying to get them clarified I was dealt with aggressively.There are better value providers out there and their customer service is better. Avoid Orange.

Like EVERY other mobile phone network, when your coming to the limit of your mins, texts or data, you recieve a warning text saying "you are coming to the end of your usage" BUT WITH ORANGE, if you was to come to the the full usage of your data they will give you an extra 250mb for the cost of £5 (without your consent) they will do this 4 times = £20. but if you went over this, they will charge you anaditional 45p per MB (WITHOUT YOU KNOWING UNTIL THE TIME YOU HAVE TO PAY A BILL) customer service is terrible, i went over my usage from listening to a radio station app for 90mins, which cost me £646.20. i was unaware i was going over on my data and orange left it to the bill for me to find out, and i had to pay the FULL amount. i was devistated. ive been an orange customer for many years and this will most deffinate be the last business i will EVER do with them. USELESS

I have a contract with orange and have been with them forn6 years. My phone broke and was taken to bury st Edmunds shop on the 19th of December and got sent to the repair centre on the 22nd December . A week later i wondered what was happening to my phone , i had no update from anyone , i then logged into the tracking system to find that the repair was in progress on the 2nd jan . On the 7th jan I made a call to orange to be told that there was no record of my phone on your system. I then called back the next day hoping that the records may have been updated and was told that the phone was in repair on the 2nd! Which i already knew. They gave me the repair contact number for me to contact them which I tried several times with no hope of a person to answer my call which was vey frustrating.i kept calling orange for help but know one was helping me. I called on 13th jan and they informed me that the phone had now been dispatched on the 11th back to bury st Edmunds shop. I have tried calling the shop but no answer, I am unable to just pop over due to my working commitments . I have been paying a full months contract, unable to use the Internet and still without a phone or knowledge of where it is. I still have not got my phone back and I have called orange plenty of times and they are very unhelpful and I am disappointed. It has been 42 days since my phone was sent off for repair and they told me on Thursday that it had been lost and last seen 3weeks ago. But the annoying bit is that they sent me to the shop to tell me that it was back and all repaired last Wednesday. I went all that way with two toddlers for no point!!!! It is still not resolved and I have had enough. I really want to cancel my contract but I am 6months into it and they won't help me at all. I will not recommend orange to anyone and will not go back to them when my contract has ended in 2014.

I had a 18 months contract which i then extended for a further 18 months, making me a loyal customer for 36 months which i never missed a payment, i started in a new position in my company and received a company phone, so no longer needed my personal phone, my contract had expired so i phoned Orange Customer Services on 17th Jan 2012 to cancel my contract gave 30 days notice paid my bill on 17th Feb 2012 and then cancelled my direct debit, Orange for some reason have been trying to charge me every month since then. Orange have now ordered a debt collection agency to collect £162 of me, Said that i requested a pay as you go sim so my contract stayed open, for 1 i didnt request a pay as you go sim and never received 1, i have been on the phone to the debt agency about 20 times and cant seem to get anywhere, i followed the terms and conditions by giving orange 30 days notice this is still on going and my credit history is badly affected due to this, does anyone have any advice?

absolutely abissmal. would never again sign a contract with orange. was sold this contract on the basis that I could suspend the contract each and every time I returned to Ireland. as soon as i went to suspend was told was only available once in the entire life of the contract. I have now just received a bill from them which is 3 times what i should be paying! ludicris!

Had my iPhone contract for just over 12 months. My phone had a bit of a freak out and was continually downloading data. I phoned up customer services and explained the situation. Asked them to add a data bolt one as I didn't want to get charged for the problem. Phoned up later in the day to try and sort out the issue. I was told it was ok, I had to go to apple and get them to agree that it was the phone. Booked and appointment at apple, who said yes it is your phone, we will replace it. Phoned up orange again told them that it was the phone and it had been exchanged, to which there reply was, how do we know you exchanged the orange iPhone, and not one on a different network? Apple have been great and have sent them numerous emails explaining the problem, but orange arnt budging on it, they say tough, it's not their responsibility. Not the most understanding of companies if I'm honest.

Well, as a loyal customer to orange for over 4 years, never a missed bill I phoned them in August to see if they could make me an offer for the new Galixy S3, now this is not a cheap phone and I was looking at paying around £30 a month, I was hoping that they would offer me something... well the man on the phone was incompetent to say the least! He argued with me that they did not offer anything under £35 even though on the website they were advertising the dolphin package as £33. While I was on the phone, he spent most of the time trying to boost his sales figures for broadband! I took my business else where to T Mobile and got an S3 with unlimited texts and 300 minutes plus enough broadband for my extensive use for just £26 pe month! Their customer service has been amazing (yet a company who are supposed to be in relation to orange!) SO i phoned Orange to ask to be disconnected on 23/08/2012, I was told this would be done immediatly but would take 28 days, fair enough.... this week I get a bill for £16 to be taken out by direct debit on 08/10/2012 for a phone which was cut off last month! I managed to wait on a premium rate number for 35 minutes to speak to a non english speaking representitive as I no longer have an orange phone who was less than useless.... eventually I tried again from a friends mobile to get through where it was explained that I owe them for 3 days so they're taking £16 for those 3 days but apparantly refunding me about £13? What a stupid company! Ironically within 10 minutes of getting off the phone, my boyfriend gets a text off them saying my magic number was no longer applicable, looks like the incompetent staff did not turn my service off afterall and are now billing me for their mistake!