written by kdhill200 on 10/12/2023
This letter is about my stay at Norfolk Inn Paddington, 9/17-9/20/2023. I checked in on 9/17/2023 and asked for assistance with my luggage and the young man said he could not leave the front desk. I have rheumatoid Arthritis, so climbing 2 flights of stairs with my suitcase and handbag was very painful. We checked into 2 rooms. Please note that climbing the stairs, there is broken glass, carpet stinks, and very difficult to walk up. When I got to the rooms, I checked both. They were dirty beyond belief. The bed was broken in one, the toilet seat was broken in the other. There was mold in the bathrooms. Jetline vacations sold this to me as 3star hotel, mind you it should be condemned. I immediately looked at my paperwork and found the number listed to call for emergencies. There was no phone in either of the rooms and my phones didn’t work internationally. So, I went back down to the front desk. I shared with him how disappointed I was. He said that is all he had. I asked him if he could help me make a local call (keep in mind he is on a cell phone watching something), he said they don’t have phones for guests to use. At this point, I went out and bought a sim card for $35pounds. I then called that number multiple times and no answer. So, we had to sleep in that god awful rooms. Then next morning, after not sleeping all night. I finally called Jetline at the main number and was transferred to Jazz. I shared everything with Jazz, including pictures. She said they would see what they could do. I spoke to her several times via email, and she was unresponsive after the first exchange. When I got back to the hotel. Karthik approached me and was upset that I had reached out to Jetline. He said he could change my room (only 1 of the 2). He could move me to the 4th floor (the staircase to get there is about 18 inches wide). I asked him if he could help me with my luggage and he said no. So, at that point, he changed my bed. Karthik smells so bad. Its as if he has not showered for days. He and another gal brought a bed up. He admitted that he knew the bed was broken but they didn’t have any to change it out. Also, they took the sheets off my bed and threw them on the floor. I thought they were going to use fresh sheets. They didn’t, they used the dirty sheets from the dirty floor and put the back on. When I asked them, the girl said they would go through and clean the room tomorrow and that’s the only time they would change sheets. So, I got dirty nasty sheets to sleep on again. When the next morning came, they didn’t do anything to the rooms. I had to go and ask for clean towels. Karthik was at the front desk, and he told me know that they never said they would be doing a full clean. My stay at this hotel made me cry every night. It was hard to breathe because of the mold and dirt. My son has asthma, and this made it flare up. I am disappointed that after talking to the rep, he assured this was a good hotel. You as a company are located in the same city and you have never verified the quality of this hotel. This entire experience has been very disturbing, I asked many times to have my hotel changed and nobody acknowledged that. The employee Karthik made me feel very unsafe. If something had happened, I had now way of contacting anyone as there was no phones in the hotel. From a safety perspective, this was a horrible experience. I had the option of going with a competitor of yours that offered a similar tour at a lesser price. I went with Jetline and paid good money. I do not feel that I got what I paid for.
written by PDQkittyscat on 16/11/2023
I WISH I had read these reviews before I booked with Jetline. I've traveled with various companies over 10 years and never required to put 50% down. Unfortunately, my travel partner will require surgery during the travel dates. Initially, was helpful telling me not once but probably 8 times, I should have gotten travel insurance (yes, I know this and typically do so, when offered through the travel company). He no longer seemed interested in helping as he said he would contact me in the next two days with spring dates for the same trip, however, he said we were required to pay the additional 50% to get this information. Who would pay almost $2,000 for unknown dates and no refunds or hold my deposit for another trip? He said if I paid for my own airfare, he would give me the hotels free. He also informed me HE would be going on vacation and no one else could help me during that time. Yes, I should have had travel insurance but also lost of weeks of valuable time because the individual calling to request the other 50% payment, had such a strong accent that we couldn't decipher what he was saying. We should be on a plane today, but instead I donated almost $1,000 to this company. Buyer beware.
Once we've checked over your question we will put it live on the site and our strong community of experts will hopefully give you some great answers that you find useful.
We will email you when the question is on the site
Once we've checked over your answer we will put it live on the site so others can gain from your experience. We rely on members like you to sustain our vibrant community so thanks again, we couldn't do it without you.
We will email your when your answer is on the site
As rated by our community of reviewers