written by on 02/04/2011
Just arrived back from the Santa fe we stayed for 4 nights! I have never written a review on anywhere I have been before but felt I needed to! If you want the Disney experience do not pick this hotel. I know it's the cheapest, you definately get what you pay for! The rooms were shabby, beds like sleeping on a dining room table, ceiling in bathroom was mouldy and no tea/coffee facilities or hair dryer! You had to choose what time to have breakfast and then queue for half hour to have a croissant or a bowl of cereal on a plastic plate! (paper one day as no plastic left). The bus to the park was an awful experience where people were pushing to get on before people had even got off we even saw a fight between two women on the bus in front of the children. Luckily we were out early and not back till late so didnt spend much time at the santa fe as we stopped in another hotel on the way back from the park for a drink in a cosy hotel. but if you want a Disney experience pay the little bit extra for another hotel! I definately will!
written by on 18/02/2010
We are a family of four with kids aged 7 and 5.
We stayed at Santa Fe for 3 nights. Even the broken lights in the room couldn't hide the grime. Some staff were rude...even to the point of laughing at us on a couple of occassions. There is an outdoors walk from the rooms to the hotel facilities (restaurant, bar etc)which is annoying in bad weather. The queue for breakfast was massive. Breakfast itself is all cold...ham, bread, cheese. Reasonable quality but very basic. No decaf coffee by the way.
I guess the walk from the hotel to the park gates is over a kilometer. After that and a long queue for breakfast you don't really feel set up for a day hiking round the parks.
On departure the receptionist asked his routine question.."Did you have a good trip"
"No, not really" my wife replied.
"Perfect" said the receptionist with a cheesy smile.
That about sums it up...they don't listen and just follow the script.
written by on 29/01/2010
I have just been on a trip with my family to the Santa fe. What a dissapointment beware anyone who has been to America don't go here you will be very disappointed. There are certain standards that you expect from Disney and yes the hotel is cheap but rooms were really shabby not clean, smelt disgusting and staff were very rude. The parks also a dissapointment as Disney studios had many closures on our last day and the rides kept breaking down they don't cater well for disabled people and on my last day informed me that I could of had a pass to allow me on the rides to avoid queuing as I am on crutches. The rooms had no kettle or hairdryer unless you paid a hefty deposit. Food extremely expensive overall. Tip safe your pennies and go to Florida.
written by salalami on 01/08/2009
HOTEL SANTA FE DISNEYLAND PARIS, JULY 2009: Toilet smelt of urine, towels smelt of old sweat, stained bedding used, electrical sockets hanging off of wall, broken cupboards and drawers, cigarette burns in bathroom and on carpet in "non-smoking" room! Moved room once but no better. Really old TV and only one Disney channel is in English, so not ideal for under 5's wanting cartoons as opposed to constant Hanna Montana type stuff!
Breakfast food extremely cheap and awful. Flies on bread baskets, inedible jam, only tinned fruit, and one day the breakfast room stank of excrement.
No lifts so had to haul cases, and pushchair daily. A very shabby has been hotel..well worth a miss. NOT value for money. The prices are cheap for a reason!
written by on 29/03/2009
This Santa Fe Hotel, Disneyland resort Paris experience was one of the worst trips, my family and I ever took!!!! The hotel is below average, the staff were rude to the children. It would be a better place if staff actually did their jobs and took an interest in the children. Our room was filthy, there were feathers under one bed and under the other a previous guest had left a box from a toy. When we brought this matter further they sent a maid but when we returned it didn't look like anything was done. Not only were we disappointed in this hotel, a lot of others were disgusted by everything as we were too....I would not recommend this hotel....if anything just go for a day visit!!!!!!!
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Steveywally's Comment
Written on: 15/03/2010
I'm really surprised by the treatment you received by the staff there, they were probably the best thing about our stay there. Really friendly and helpful and great with our kids.