Dorothy Perkins Reviews - www.dorothyperkins.co.uk

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★★☆☆☆
1.8 / 5
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Latest Reviews

★☆☆☆☆

“Item delivered to wrong address”

Written on: 31/10/2019 by SBBDorothyPerkins (1 review written)

I paid for next day delivery for an item that I needed for a party on 1.11.19 and it was delivered to wrong address. I have been told that I may wait up to 48hrs for a response for a reply from DP as they use a courier. My contract is with DP not the courier. I cannot get a refund or my delivery money back or even a replacement blouse that I could pick up from store until they retrieve the item from the wrong address they delivered it to. This is their fault not mine. The customer Services do… Read Full Review

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★☆☆☆☆

“Awful customer service. Shoddy products”

Written on: 06/05/2019 by BritneyEgan (1 review written)

Awful customer service. I will NEVER shop with Dorothy Perkins again and really wish I'd read these reviews before ordering from them. I ordered 8 tops that were the worst quality tops I'd ever seen. The tops I ordered were all the same product code, just 2 different sizes in 4 colour ways. I tried one on and the rest stayed in their packaging and sent them all back the same day within 1 hour of receiving them. Their receivers didn't count out the items properly and only refunded me for 7 of… Read Full Review

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★☆☆☆☆

“APPALLING ONLINE SERVICE ”

Written on: 12/11/2018

I am still waiting for my online order, and a reply to my complaint , two weeks after ordering . It should have arrived in store 10 days ago. On the day it was meant to be ready for collection I received an email saying there was a delay with my order and it would arrive a “LITTLE “ later than expected !!!! I left it a couple of days and , when I had still not received a despatch email , I rang them to cancel the order . I was informed that as my order had been caged , and ready for… Read Full Review

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★☆☆☆☆

“Poor service ”

Written on: 20/06/2018 by xjFaulkner103 (1 review written)

Paid extra for next day delivery and items were not delivered. Called for a refund and they switched off their customer service phone line. No email or other way to contact them. Shocking service for a retailer that’s unlikely to survive in the current marketplace… Read Full Review

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★☆☆☆☆

“delivery to store”

Written on: 10/04/2018

placed an order online 25th March when I went into account states being packed at warehouse, was same message for 10 days [unbelievable taking so long to pack 3 items] called customer service waited 25 mins for answer to be told delivery should be 5th April and I would get email when it was despatched now on same day account is saying payment approved, still waiting on 10th April and no email about despatch, so frustrating i'll never use this service again or recommend it I would give it a big… Read Full Review

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★★☆☆☆

“Returns”

Written on: 04/02/2018 by Ellenleaning (1 review written)

So I always get my parcels delivered to a concession store of DP. Just been down to return some shoes but apparently I can’t. Because they don’t stock them I can’t return them there......so I can get them delivered there but can’t return them. Makes absolutely no sense whatsoever. Because of this I won’t waste my time using that concession again, therefore losing custom...I never just collect I always purchase something. I will just go to a normal store. Most ridiculous thing I’ve… Read Full Review

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Shoppertillidrop's Response to Ellenleaning's Review

Written on: 12/06/2018

most stores apply this policy , it’s usually clearly stated in store and on receipts

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★☆☆☆☆

“Don't bother!!”

Written on: 22/10/2017 by Mireya245 (1 review written)

Placed an order online over 2 weeks ago to be delivered to my local store......still waiting for it!! All my account says is that it's been dispatched from the warehouse but it has never made it to the store. Sent Dorothy Perkins an email but all you get back is an automated email saying they have received a high volume of queries and will get back to me soon....it has been 5 days now!! My only saving grace is that i have paid via Paypal so i am claiming a refund via them or else i don't think… Read Full Review

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★★★★★

“Excellent customer service”

Written on: 20/07/2017

Excellent customer service. My card declined but the lovely lady serving me agreed to save the dress behind the till for an hour whilst I sorted things out with the bank. This was so important as I needed the dress asap for a special occasion. Love Dorothy Perkins and very pleased with the customer service at the branch in Meadowhall - Sheffield… Read Full Review

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★☆☆☆☆

“Unprofessional ”

Written on: 22/06/2017 by zgRiley439 (1 review written)

I placed an order on Sunday and been a week waiting for my order to be delivery or at least a dispatched email nothing but very quick to take your money! I contacted dorthoy Perkins it took me 40mins on the phone the colleague told me it's going to be dispatched the next day and I should receive an email shortly the next day the whole day went me being at work etc etc I got home and called dororthy Perkins again and again in waiting half and hour for customer service once I got on the phone the… Read Full Review

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★★★★★

“I visit Northallerton store regular ( weekly) The...”

Written on: 21/06/2017 by Heather30 (1 review written)

I visit Northallerton store regular ( weekly) The staff in there are brilliant in the 4 years I've used this store they are always helpful and friendly. Never ever do they be miserable they are a lovely team and very helpful… Read Full Review

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★★☆☆☆

“Order service poor”

Written on: 13/01/2017 by CobyLittle (1 review written)

Ordered item 26th dec to collect in store now 11th jan have rang customer service cant tell me where item is just that it dispatched on 29 th complete disaster yet money debited from my accoynt… Read Full Review

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★☆☆☆☆

“Delivery service disaster ”

Written on: 13/10/2016 by AlannahDriscoll (1 review written)

Love the store but there delivery service is awful. After waiting 2 weeks for my order to be delivered to a local store I was asked to review it. Love to I said if only I had my order. Customer service sent me a generic email saying we will get back to you in 48 hours. 72 hours later another email full of spelling mistakes telling me my order has been at the store for a week but do they want them to call ahead just to be sure!.never again total farce from start to finish and it's not over… Read Full Review

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★☆☆☆☆

“Refund? - waiting 2+ months and still no refund”

Written on: 07/10/2014

Item ordered online, incorrect size despatched by DP. Returns no. obtained then item returned 2+ months ago via Royal Mail (Proof of Posting receipt obtained). Despite numerous emails and writing to Head Office (no reply from HO) I have yet to receive a refund or any explanation. Despite sending, via email and letter, full details incl. a copy of Proof of Posting receipt as requested, DP customer services repeatedly ask for copy of Proof of Posting receipt. They do not appear to read… Read Full Review

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★☆☆☆☆

“Terrible customer 'service' from Dorothy Perkins -avoid !”

Written on: 29/07/2014 by Housemp15 (1 review written)

Ordered a cheap top online and arranged for click and collect as I thought that would be easy. Wrong! Firstly, click and collect is very misnamed as it takes ages, much longer than any other high street store I have ever used this type of service in. Secondly, after struggling to get to the store using public transport on a very hot and dry day, I arrived to find it closed due to 'flooding'. There were lots of staff milling around inside apparently doing nothing much (no sign of flooding from… Read Full Review

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★☆☆☆☆

“Customer Service is non existent”

Written on: 07/07/2014 by FernandoWright (1 review written)

Having made an internet purchase from Dorothy Perkins I tried to return the item to a store unfortunately they wouldnt accept this return so I had to return it by post. I forgot my password so reuqested another one which after attempting to login several times signed me out. I was told to ring customer services, easier said than doen. I tried at least 4 times and was on hold for over 20 mins each time therefore not only making me very annoyed it also made the return not worth returning as it… Read Full Review

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★☆☆☆☆

“voucher codes”

Written on: 21/06/2014 by KristopherBuchanan (1 review written)

entered a free delivery code and still got charged!!! contacted DP and they have taken 3 weeks to respond, using every excuse as i didn't enter a code, to looking at the wrong order number. they seem desperate for the £3.95 feel like telling them to stuff it… Read Full Review

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★☆☆☆☆

“Cancelled Code”

Written on: 18/06/2014 by Reed4 (1 review written)

I used a code to place an order on Friday giving me £25 off and free P&P. I received a conformation email. Three days later I have now received an email advising me they have cancelled my order due to the code having expired when I placed the order. This is obviously a blatant lie as I wouldn't be able to use it if it had expired - they had a glitch in their online system and are using it as an excuse to not honour the orders. The email is a 'do not reply' address and there is no explanation… Read Full Review

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★☆☆☆☆

“25 days waiting for my refund and counting”

Written on: 05/06/2014 by Murphyic468 (1 review written)

I have been a regular online customer of DP for years however that relationship has now ended. I returned goods on 10th may and had 1 of my 2 parcels refunded but not the 2nd (although they have confirmed they have received the 2nd). I have sent 2 emails and on both occasions been told that I have to wait 28 days before I can take this further. They were quick to take my money but reluctant to give it back. Plenty of competition out there so cannot be bothered anymore with DP… Read Full Review

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★★★★☆

“U.S Customer, On Time Delivery”

Written on: 02/01/2014 by cindycity24 (1 review written)

I visited the Dorothy Perkins website after seeing one of their beautiful dresses featured on an MSN article. I fell in love with all the styles and deisgns. Some pieces are simple, some are quirky and some are so unique yet practical. I decided to order my New Year outfit at DP website. I am in the US and hadn't realized they were located in the UK until later. I ordered my items on a Thursday night (late maybe at 11PM).. I paid $30 to have it shipped within 4days. New Year Eve would be on the… Read Full Review

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★☆☆☆☆

“Spend your hard earned cash elsewhere!”

Written on: 25/12/2013 by Sham212 (1 review written)

I bought 2 pairs of identical pumps for work wear. Within the week, the sole of the pair of pumps came off. I decided to return BOTH pairs (I assumed that the same thing would happen to the other pair of unworn pumps, which still had the labels) When I went to return the FAULTY pair of pumps which tore within a week, I took my RECEIPT and the pumps to the store in Sheffield, The Moor and asked for a refund. THEY TOLD MORE THE PUMPS HAD BEEN WORN TOO MUCH!! Their customer service was… Read Full Review

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