Novatech Direct Ltd Reviews - www.novatech.co.uk

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★★★★★

““Worst Computer buying experience in 30 years””

Written on: 10/11/2013 by tofiz (20 reviews written)

Ordered high spec computer NT 146, dual monitors and Window8 pro. Machine arrived on time but after few days of use errors on start up got BSOD errors. Technicians identified error (through remote session) so asked for return of machine but then said there was not a problem but eventually said there could be a problem with the hard drive. Anyway, Novatech agreed to send brand new machine; it arrived as promised but in a poor state, 2 front panels were bent, the front fan was hanging out and as… Read Full Review

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★★★★★

“Perfection; Great service and a great price!”

Written on: 19/07/2013 by chickendippers (10 reviews written)

The computer arrived earlier than predicted (fine for me, but I can see that being annoying for some). So with eagerness I opened the box and set the computer up. So far it handles everything I've thrown at it admirably, and it really is very quiet, hardly a whisper - vs my old computer which sounded like a vacuum cleaner! The case looks the part and specs-wise it's perfect for someone who uses it for work and occasional gaming. The price is spot on too. I imagine serious gamers will want to… Read Full Review

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★★★★★

“Great Prices and Great Customer Service”

Written on: 06/06/2013 by George333123 (2 reviews written)

Ive ordered many things of this company. I basically use them for everything now purely for their low prices. I've only ever had to have two items replaced by them before, one under OCZ warranty and one because it was faulty from day 1. Both times they were fast and helpful. We currently have two computers built by novatech. One is a 2.5 year old PC and one is a 4 year old laptop. Both still running fine. Couldn't ask for more - great company… Read Full Review

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★★★★★

“I've been using this company for years now - mail...”

Written on: 14/02/2013

I've been using this company for years now - mail order by phone at first. Now I do everything online and have no complaints at all. Great technical advice, either by phone or online chat. Everything order arrives promptly and their prices are competitive. Top marks… Read Full Review

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★★★★★

“5 STAR COMPANY, GREAT SERVICE AND PRICES!!!”

Written on: 12/02/2013 by jonnyb3321 (1 review written)

I BUY FROM NOVATECH BASICALLY EVERY WEEK, OVER 100 DIFFERENT ORDERS, AND I'VE NEVER HAD ANY PROBLEMS WHAT SO EVER.. NOVATECH IS ONE OF THE BEST ONLINE COMPANYS I'VE EVER DEALT WITH.. GREAT SERVICE AND VERY PROFESSIONAL.. 5 STAR!!!… Read Full Review

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★★★★★

“Great product and service.”

Written on: 12/09/2012 by ibanez335 (1 review written)

My first order with this company. Ordered Monday am - paid for snail-post - received Wednesday first thing. Email to let me know item had been despached. Trendnet powerlinks worked straight out of the box. In short great product and great service. Will use again… Read Full Review

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★★★★★

“Top class customer service and after sales support!!!”

Written on: 27/06/2012 by WallyHale (1 review written)

I cannot fault this company .. other than a typo in their ad. I bought a graphics card from their site because it said 1GB, while all others only had 512MB RAM. I figured I would end up with the 512, but needed the card and the price was in line with all other stores anyway. My item arrived next day delivery, and I wasn't surprised to find I got the 512MB model. I called their customer services so they can fix their ad so future customers don't get caught out .. and got through immediately… Read Full Review

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★★★★★

“My first port of call regarding computers/electronics”

Written on: 14/09/2011 by swstevewil (2 reviews written)

These have never let me down. I have in the past tended to shop around and novatech have been best on price for some items so I have bought from them while others have been better on price so I have bought elsewhere, however I have come across problems while doing so and my list of companies is rapidly dwindling, with Novatech rapidly becoming my sole source for this category. I have dropped a star on customer service as I have never had to use to sort out problems so I cant comment on this… Read Full Review

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★★★★★

“Fantastic Service”

Written on: 19/08/2011 by kevmac75 (3 reviews written)

Ordered computer components from Novatech for a new build. 3 seperate orders as I had never used this company before and thought it best to be cautious. All orders arrived either earlier than expected or on time. All items were very competitivly priced. I can certainly recommend Novatech and I will certainly use them again… Read Full Review

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★★★★★

“Novatech Laptops”

Written on: 08/08/2011

I have never had any trouble with Novatech products and the laptop I've just bought is absolutely fantastic - amazing value. I am surprised at the mixed reviews on this company, but as I have never really had a problem with any of my purchases, I can't really comment on the after-sales service. The laptop I bought has a similar to spec to my works laptop which is a Dell latitude at twice the price. The Novatech nSpire is better to use in everway, particulary the keyboard, and it feels faster… Read Full Review

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★★★★★

“Not the absolute cheapest, but definitely worth the...”

Written on: 24/06/2011 by Scarrott (6 reviews written)

I run a printing and design company in Sheffield. Between my home and business i've had 6 PCs from Novatech over the last 6-7 years or so. We don't even look elsewhere now when buying a PC. The prices are very reasonable with no hidden extras (prices are shown with VAT and include free delivery) and the quality of the products is top draw. Every one we have ordered has arrived at least 2 days before the estimated delivery date and we have never had a fault on any of them. I've ordered systems… Read Full Review

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Guest's Response to Scarrott's Review

Written on: 25/06/2011

Yes you do sound like you work for them

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Scarrott's Response to Scarrott's Review

Written on: 05/01/2012

Nope, i run this company www.dspad.co.uk

As a follow up, we did actually have a fault recently. We were getting blue screens and it turned out one of the 2gb memory modules in our main machine went faulty a few days back. We contacted customer support yesterday through the live chat on their website and he said they would send out a new 2gb stick. We didn't even need to send the faulty stick back. New stick arrived recorded post this morning. Very impressed.

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★★★★★

“Amazingly fast delivery”

Written on: 27/05/2011

Not just delivered on time, but several days before expected! Ordered my motherboard on a Thursday at about 4.30pm and selected the free delivery option, with delivery expected the following Tuesday. Got an email quickly saying my motherboard bundle had been dispatched and lo-and-behold, the courier arrived with it the next morning (Friday)! This is wonderful service, not saying this happens all the time, but as my first dealing with Novatech I am very happy indeed. Motherboard bundle was as… Read Full Review

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★★★★★

“Having stumbled upon this Web Site I am to amazed at...”

Written on: 12/05/2011

Having stumbled upon this Web Site I am to amazed at the number of bad reviews for Novatech. I have dealt with them for over 6 years and have found the products excellent and the customer service second to none. I would trade with this company at any time. I am a Quality Manager with a very large International Communications Company and all the products supplied to me have all been fit for purpose and performed brilliantly… Read Full Review

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Rickyh's Comment

Written on: 20/06/2011

Looks like it was written by Novatech

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★★★★★

“I`ve been using Novatech for a for about 5 years now...”

Written on: 09/05/2011

I`ve been using Novatech for a for about 5 years now and have found them 2nd to none, For example, my monitor has just been repaired after nearly three years as They informed me the garuantee was still healthy, excellent aftersales and polite staff… Read Full Review

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★★★★★

“I have used Novatech for the past 3 years for a...”

Written on: 04/05/2011

I have used Novatech for the past 3 years for a variety of items, from discs through to barebone bundles. I am amazed that they have so many bad reviews, I have never had one point to complain on - from delivery to after sales service, all items have been handled very professionally. Their live chat room is second to none for assistance with any assembly problems that I have had. Excellent company - i will continue to use!… Read Full Review

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★★★★★

“I reguarly bulk purchase laptops for the school I work...”

Written on: 24/03/2011

I reguarly bulk purchase laptops for the school I work at and cannot fault the aftersales service at novatech. they are always quick to respond and quick to repair/replace as necessary, not that this is needed very often, I am amazed at the negative responces here as I have always recived great service I currently have in excess of 180 machines from them.
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★★★★★

“I don't normally write reviews but after seeing...”

Written on: 22/12/2010

I don't normally write reviews but after seeing Novatech only had 2.5 stars i felt i should at least even out the average based on my positive experience.

First time using Novatech and had a very good experience. I purchased a motherboard bundle with a cpu and ram already installed. The set up for me to install in my case and connect the PSU was clearly written down in novatech's own instruction manual.

Unfortunately the computer stopped POST'ng about 2 months' later, I identified the reason… Read Full Review

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★★★★★

“I just received my barebones bundle from novatech...”

Written on: 16/09/2010

I just received my barebones bundle from novatech today with all the extra graphics card and ram i requested, I built it and put the old HDD from my old pc in until i get my new OS, having never really built a pc before but having a little knowledge helped though their guide which comes with the bundle helped with what i did not know, I only ordered yesterday so delivery speed has been excellent as has their customer service as i had a problem with my card which they held back the order until i… Read Full Review

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★★★★★

“I am utterly thrilled with Novatech! ”

Written on: 09/08/2010 by chris6273 (2 reviews written)

I am utterly thrilled with Novatech!

I have brought lots of products from Novatech since I first started using them and I will continue to buy products from them. I have had to return 2 products so far which were because of manufacturer problems. Their RMA service is VERY quick and they keep you very well informed of it's progress. They let me know when the RMA'd item was going to be delivered back to me and it was smack bang on time. If only more websites were like this!

I would be more than… Read Full Review

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★★★★★

“We are a school and we have been buying from Novatech...”

Written on: 28/05/2010

We are a school and we have been buying from Novatech for many years. We get excellent service and on the rare occassions when something doesn't work it is replaced immediately. Our contact there is always polite and helpful and full of good advice… Read Full Review

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