I have given them a few chances and each time they failed. The clarity of areas of their website is appalling, probably intentionally so, so clients are deceived (e.g. hiding delivery estimated dates if they are longer than what one would expect). Their third party sellers are untrustworthy, slower than they promise and slow to respond, and Play.com just don't care. Each time I have been forced to involve Play.com because third party sellers have performed poorly and then not responded appropriately and taking a long time to do so. Play.com however would consistently take even longer though and then just send off a standard 'paste-and-go' response. NEVER BELIEVE THE DELIVERY ESTIMATES and you're likely to find each product cheaper elsewhere anyway. I cannot see how a company can operate like this and hope it cannot do so for much longer, either vastly improving or dying a fast and humiliating death. WORST INTERNET COMPANY EVER.

IF I COULD LEAVE ZERO STARS I WOULD.ORDERED DVD NOV 15TH.NEVER ARRIVED.DESPITE NUMEROUS EMAILS(MOST OF WHICH WERE IGNORED)AND FILLING IN A CLAIMS FORM NO REFUND GIVEN.FINALLY GOT A REFUND 19 JANUARY!!!ONLY AFTER COMPLAINING ON TWITTER AND FILING ANOTHER FAIR PLAY CLAIM(I'D ALREADY FILED 2)APPALLING SERVICE.THEY SHOULDN'T BE ALLOWED TO TRADE.I WONDER HOW MANY OTHER PEOPLE HAVEN'T HAD A REFUND FOR GOODS NOT RECEIVED AND HAVEN'T THOUGHT TO CHECK?

Purchased a highchair online & estimated delivery was up until a week later. Once the week had past & no highchair I e-mailed baby.com asking when they expected to deliver...no reply! A few days later I emailed again but still no reply so then I spoke to a sales person on live chat & apparently they had none in stock & estimated delivery would be in 4 months time!!!! When I asked why they'd given me the wrong delivery dates was told not their fault & I could contact the seller. I requested a refund which I am now waiting for. Never buy from this company!!!!

cant get to the shopping basket on either pale moon or firefox browser. switching to amazon

i will not be shopping here anymore. all customer reveiws are deleted if the traders dont like whats said. the prices are not cheap now. try amazon.

i ordered a dvd before christmas and it was promised before christmas and would be sent out within 24hrs as this wasnt done i asked them to cancel the order they then sent it 48hrs later but ive never recived it ,i then phoned then on new years eve to comp was told they would look into it within two day they never did so i comp on the 4th still not got back to me as promised ,they tell me its up to the seller to deal with they dont want to know either,so went back to play .com whos say thier gurautee to refund if i dont get anywhere still no joy so now talking then to the small claims court all for £15.99 this company customer service is bad

jigsaw puzzles with 400% mark up, priced at £45 and over. When I got in touch with Play.com they said to get in touch with sellers I got in touch with one of the sellers shop4usb who were quite happy to confirm that there was no pricing error and were selling a 500 piece jigsaw for £45.26 Absolute robbery for vulnerable shoppers' surely there is some kind of law against this practice will be perusing this

I was trying to get some MP3's from them last night, for half an hour their system was telling me my card details are wrong and then my order wasn't showing up anywhere in there either. Meanwhile it's all deleted from the basket. So I quit and go buy 'em from itunes and amazon. 4-5 hours later they send me an automatic email saying they've managed to process the payment and it's all available in my account. I contact their support to tell them to remove the MP3s from my download area because I'm not going to use them and issue a refund right away, because I did not at ANY point authorise them to keep trying to bill me. Their system failed 3-4 times to take my payment when I wanted to buy from them, they can't just go ahead and try later on my behalf. Guess what, the refund is going to take 3-5 business days to be processed! I lost nearly 2 hours trying to sort this out and they've still got my money....

Used Play.com for years and never again. Since company sold, service is terrible. Don't waste your money as the order takes weeks to process and never arrives. Gives online services a bad name and maybe the high street is he way to go from now on. At least when payment is made the goods are handed in fair exchange.....

If you can at all use an alternative like Amazon, please try them before using Play.com. I had a problem with one of their partners Base.com that was made worse by Play.com's awful account interface. When there was a problem with the order they were just completely unhelpful and I ended up just closing my account (and they still haven't managed to do that properly yet). Given that big companies should be getting better and better at this type of thing, Play.com just seems to get worse and worse and they genuinely don't seem to give a toss. They wasted my time and took my money quickly enough.

So now you are at the mercy of suppliers, unable to contact Play.com and no longer any help; merely suggestions. Just how are they still in business. I feel very sorry for the play traders who are really worth trading with. So now I will switch all my trade to E-Bay where possible, Such a shame

site doesnt work, orders get stuck, not able to cancel or progress ? no contact details, even the email question submit is not working - U N B E LIVABLE ! Used to be a greate site. Never again

as the title, this site use to be good and now its very poor, shame on you play.com for deciding not to compete with other companies such as amazon!! they were very popular and now not

Where do i begin? I have ordered Cds from play.com in the past without any problems, I ordered a usb lead through play.com a company called Adelos stay well clear of this company as they are an absolute disgrace. non reply to emails EVER, no contact number anything, as a result I requested under fairpolicy use, for play.com to refund my money back to me. What a surprise no response from play.com either, you LIE WITH DOGS YOU WAKE UP WITH FLEAS. PLAYWHO? there finished as a company, will never again have dealings with them STEER WELL CLEAR Absymal service Abysmal company LONG LIVE AMAZON.