Chelsea Building Society Mortgage Reviews

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Chelsea Building Society Mortgage

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Latest Reviews

★☆☆☆☆

“Don’t ever become ill whilst having a mortgage with...”

Written on: 17/01/2018 by DeeganJordan (1 review written)

My husband recently was diagnosed with cancer and told he couldn’t work for the first 6 weeks of chemo don’t ever ask them for help phone calls every other week asking when he was likely to be going back to work when can we pay arrears back absolute rubbish… Read Full Review

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★☆☆☆☆

“Chelsea cancelled my home insurance without telling me”

Written on: 29/03/2016 by Bowmandv173 (1 review written)

Chelsea have recently cancelled my home insurance policy without any communication telling me they were intending to do this. As home insurance is a requirement of my mortgage they have put me into a breach of my mortgage contract without communication and have left my home at risk for a month. On contacting them it seems not their problem but their insurance underwriters, yet its chelsea home insurance policy and they take my monthly fees. this company are a disgrace and highly… Read Full Review

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★☆☆☆☆

“If your looking for a mortgage do not use CBS/YBS”

Written on: 08/11/2015 by Concerned5000 (1 review written)

Tried to apply for a mortgage with Chelsea in Oct 2015 and have been ripped off by tactics I'd expect from the worst kind of tinpot company/loan shark lender. I really expected better from such a large company. I've been a home owner for many years, remortgage all the time and have never encountered this type of treatment before. Will be avoiding this company for the foreseeable future. Company offered an attractive rate that they had absolutely no intention of offering us. I paid the 'non… Read Full Review

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★☆☆☆☆

“Absolutely disgusting”

Written on: 03/03/2015 by rob1961 (2 reviews written)

As i'm unable to phone them i contacted them online about a mortgage. Four times they've ignored me without any acknowledement. After i was told these were good as well. I'm absolutely disgusted… Read Full Review

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★☆☆☆☆

“worst company”

Written on: 19/02/2015 by alfieglx (1 review written)

I made a application was all approved.received my pack through signed returned forms paid fees. kept ringing to find out what has happened my case advisor was the worst one, her attitude stinks. they cant be bothered have no care. then today am told it has been declined and it should of never got this far. they are a joke please never use this firm. Chelsea thanks for wasting my time. I have now gone with my bank and all sorted with Halifax. I have nothing good to say about them when ever you… Read Full Review

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Rob1961's Response to alfieglx's Review

Written on: 03/03/2015

I totally agree with you.

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★★★★★

“Absolutely Brilliant service !!!”

Written on: 16/10/2014 by zsBuchanan72 (1 review written)

The complete mortgage application process was so easy and well managed, that i couldn't believe that i got an offer in 4 weeks. I am a first time buyer with a 10% deposit,property value over 500K, product applied - 3.44% over 2 years(repayment). The initial mortgage application was discussed over the phone to check affordability, it was a bit difficult to get a face to face appointment it took me 2 weeks, but got it finally. i submitted my documents (3 month pay slips and 3 month bank stmt)… Read Full Review

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★☆☆☆☆

“Underwriters will think of any excuse to reject...”

Written on: 10/09/2014 by Stuart1959 (1 review written)

I have been employed 2 years full time, successfully purchased a studio earlier on in the year. Wanted to move to a bigger home as I discovered it wasn't big enough for two people. Spent 5 hours with 2 sales advisors, spoke with 4 different people in their team to follow up on why it was declined. I was told they thought it was "strange" that I wanted to upgrade to a larger flat within the same year. No other reason for declining my application - I had a squeaky clean record with 20% cash… Read Full Review

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★☆☆☆☆

“Changed Loan Amount”

Written on: 03/08/2014 by BrachMooShep (1 review written)

Existing customer so decided to make Chelsea my first point of call for my new house purchase. Spoke with H/O who insisted that as it was a new mortgage I was looking for I would have to go through a branch. As it happens my local Branch did not have a Mortgage advisor so I had to speak with a branch over 130 miles away!! After a few conversations with the advisor he told me I could borrow up to certain amount so my partner and I went about looking for our new home. 3 weeks later we found it… Read Full Review

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★☆☆☆☆

“Underwriters and processing team are a disgrace”

Written on: 01/07/2014 by Peally (1 review written)

After a process spanning more than two months, with me having to regularly chase them up and source / provide them with incremental further evidence as requested by them on a serial basis, it seems they have finally rejected my mortgage application on the basis that they don't "accept" the evidence that they themselves requested in the form of SA302 forms from HMRC as proof of my earnings. This was for a mortgage at less than 2x earnings and only about 40% ltv of the property. It never even… Read Full Review

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★☆☆☆☆

“Continual harrassment”

Written on: 13/02/2014 by Nwad (1 review written)

We have been with the Chelsea for years. My husband was made redundant and we fell less than 1 month in arrears. The continual phone calls - daily! In the end I wrote to them telling them that no matter how many times they call it won't magic more money into our bank account. I then advised them that I was blocking all their calls - which I have done! This month my husband has swapped jobs and I am dreading the hassle if we can not make a full payment!… Read Full Review

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★☆☆☆☆

“Avoid , total waste of time ”

Written on: 26/01/2014

My plan was to sell my home make some profit and borrow an extra 90k to purchase new home , rang branch made all arrangements forms / paperwork all completed and sent (some lost and re-sent ) all sorted and got the go ahead to sell my house , sold it within months got back to chelsea only to be informed some of there policy's had changed and now I could only have 52k reason being I have a 22 year old son living at home ! ! ! and is seen as a debt ! i was told by the manager i i can go any where… Read Full Review

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★☆☆☆☆

“Interest Rate for my mortgage ”

Written on: 06/12/2013

I have a mortgage with Chelsea - and when my husband was made redundant we fell behind with the mortgage - we went to court and there was a n arrangement put in place for us to pay the arrears - we thought that this would be a help and were very relieved - it wasn't until about a year later when interest rates had been at the lowest that my mother asked me why I was paying so much and the mortgage hadn't reduced like everyone else. I called the Chelsea and asked the question and was told that… Read Full Review

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★☆☆☆☆

“cheap isn't cheerful”

Written on: 18/10/2013

They offer the cheapest 5 year deal at the moment. however the service is really poor. They managed to misplace my doc; will never bother to call back despite daily chasing for nearly 2 weeks. So you are kept in the dark (and in hope for 2 weeks) and suddenly inform you casually that by the way, at the moment what can be sanctioned is 60K less than what you had asked for. The call agents and case workers seem to be loaded with work and isn't equipped to handle the volume of business they are… Read Full Review

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★☆☆☆☆

“Terrible, slow, unhelpful”

Written on: 20/08/2013

1) Every single query takes days (if not weeks) for a response. Alleged 48 hour turnaround becomes a week, then they request more information with another 48 hour turnaround, which becomes another week. 2) Team seems to have absolutely no sense of urgency with anything, and seems completely unable to prioritise work. 3) Complete lack of consideration for specifics of a situation 4) Worrying lack of expertise from the call centre teams, struggle to see the relevance or importance of different… Read Full Review

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★★☆☆☆

“Very slow processing”

Written on: 19/08/2013

The interest rate is the best in the tables, but the good stops there. They are incredibly slow to respond to any correspondence. (2-3 weeks to review a 1 paragraph letter). You will be months into this process before actually buying your property. Friendly service, though… Read Full Review

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★☆☆☆☆

“Approached Chelsea for a mortgage and it was the most...”

Written on: 05/01/2011

Approached Chelsea for a mortgage and it was the most dreadful experience, the branch staff sell you all the good bit but the underwriting department is in head office and they got no clue what they are talking about, had to send my statements twice because they were too busy processing other applications and my statement had expired. The underwriters are a joke,they went through every single transaction on my statement and even asked me why i withdrew £20 every weekend for pub? hahaha and if i… Read Full Review

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★☆☆☆☆

“As a hard working first time buyer with £50,000...”

Written on: 13/08/2010

As a hard working first time buyer with £50,000 deposit I approached Chelsea building society who made me an offer of £130,000 after eight weeks and committing financially to a sale I was informed that they were unable to allocate this money and another offer was given of £120,000. I found it hard to find this additional £10,000 but managed it, two weeks later I was again turned down. Awful service, awful customer services, awful communication.. DO NOT TRUST OR WASTE YOUR… Read Full Review

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★★★★☆

“Well worth a visit to Chelsea Building Society, as...”

Written on: 14/02/2008 by andrea1104 (2 reviews written)

Well worth a visit to Chelsea Building Society, as rates are very competitive and all staff are very friendly. Vast range of products on offer, with good discounts.
Person at the end of the phone rather than automated.
Loyalty discounts
Discounts for combined home and contents insurance… Read Full Review

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★★★★☆

“This interest only mortgage from the Chelsea Building...”

Written on: 31/10/2002 by r.a2. (1 review written)

This interest only mortgage from the Chelsea Building Society is a decent package for someone looking for a buy-to-rent loan on a property that may not have the income to satisfy the usual criteria but has a capital base (eg a redundancy pay-off) who wants to use this capital to gain an income stream (via rental income) and capital appreciation (house price gain over the long-term). These two returns (income from property plus capital appreciation) represent a much better return than the 4%pa… Read Full Review

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