Do not use this company they are a nightmare .

Was unaware that this company auto renew and take payment directly from your account 5 days before existing policy even ends. If that wasnt bad enough the actually took my yearly premium twice, leaving me unknowingly overdrawn. I phoned as soon as i realised to complain. I cancelled my insurane on the spot and found another cheaper insurer. Its taken 7 days to get one of the payments back. Ive just phoned again to complain that the second one has still not been refunded only to be told it could be a further3 to 5 days. That will be 15 days from when the money was deducted from my account. Mistakes sometimes happen but how a company reacts to a problem or complaint truely defines them. Kwik Fit are unfit. Heaven only knows what they would be like if you had an accident.

A no fault claim reduces my NCD from seven years to two years! Oh, it's because the other insurer hasn't reimbursed us for the claim so I have to pay an exorbitant cost to renew my insurance because kwikfit's admin department won't sort out the NCD. Don't touch them with a barge pole.

The worst insurance ever cost me 319 pounds to get my windscreen done ripoff basterds

Recently noticed that I was paying £62 to KwikFit. When I rang was told that it was for my wife's car insurance. £62 a month was the renewal price compared to £22 I had been paying the previous year (3 times more!!). I asked why I had not received a reminder and was told that it was sent in September. I managed to get the monthly amount reduced to £33 pounds a month but no refund for the previous 5 months but was told that if I was to cancel the policy I would have to pay a large cancel fee. Reluctantly agreed to the reduced price however I noticed that no insurance documents had been received. I rang again and was told they had been sent to my email address. Checked my emails with no sign of my documents and was told to check my spam folder. I asked for them to be sent again and received them straight into my inbox. I now feel that they were not sent at all and may seek a solution via the financial Ombudsman

I had a letter from you telling me you could not collect a payment via my direct debit and you asked for my bank details,yet you printed my bank details on the letter you sent me,the last payment I made via the phone was on the 22 Dec and the direct debit was reset up to be paid on the 22 of each month,as the last payment was due on the 22 Jan via the direct debit,it is not my fault if your staff do not amend the paperwork to reflect the phone calls.I tried to call your customer services at 6.15 pm and was kept on the phone for 15 mins listening to the weather and news.The Jan payment will be made on Wednesday 8/2/17.

Very little help when stopping insurance after the year phoning problems not clear on the internet. I do not want to continue my insurance with this company from the 01/02/2017

Since than I had to call nation wide company on behalf of primer insurence which is apparently working in behalf of qwik fit and been false information in regards to my claim and my car has been returned to my drive in worse condition since the accident after 3 weeks without any courtesy car ( I have truck driver witnesses in writing) Could I please put formal complain in regards to my insurance claim that after more than 3 weeks is still not resolved Thanks

Put insurance on my mum car on the 21st January it has now been 48hours ant my mam car still isn't insured on the database and she has work and she has to wait intill it goes up on the database now as she has the certificate sent through in post

Iv just had my renewal through and it has nearly triple what I paid last year. the first paragraph is we are ready to look after you for another 12 month .. looking after me by tripling my insurance I Bare mind when you are reading this Iv never been involved in an accident or got points ... this is what ridiculous insurance premiums you get for your loyalty . I was actually gunna stay with these because I though I carnt bother with the change . Honestly tho if you fancy a laugh which I received with my renewal price letter in the post then so be it .... this insurance is a absolute joke haha

I decided to go with this insurer mainly due to the price, but that was a mistake. I think it is ok for a year, but after a year, they'll ask twice the premium, even if no quotes were made. If you'll happen to be abroad when the renewal is due, you're out of luck trying to stop the automatic renewal, add there's no option on the website to do so and no one bothers to answer email. Funniest thing of all, if I made a new quote, the offered premium is half the renewal proposal. In all, very disappointing experience and I'd advise anyone to go with another broker.

i have been trying to add my partner to my policy for over 1 week now, axa systems down, repeated the same conversation for 20 minutes 3 times!!!! never ever use this company, joke, havent rang me back once. keep saying ring tommorow!!!!! good job its not urgent

In my experience of insurance a car, I have never been asked for so many things that Kwik Fit have. All these details are available to other insurers without asking for them.

I took out car insurance and paid my deposit only for you to send me a nasty letter saying you were cancelling it after 2 weeks on something I had no knowledge of. My partners car had set alight in January and he had put a fault claim in which I hadn't known about so hadn't declared. You gave me absolutely no chance to explain or come to a solution. You kept my deposit and were generally appalling when it comes to customer service. For the record I haven't made a claim against my insurance since I passed my test 28 years ago and the car setting on fire was no ones fault. Terrible service

automatic renewal which feels criminal, especially when the premium has went up an extra £50 even though no claim was made.

I think it's a terrible company were I can't drive another car when covered fully comp, when the renewal date comes I won't be going with quick fit nor will I recommend them

i took out insurance with Kwick Fit for a second car we recently purchased. I paid for the insurance, got issued the certificate. All seemed well. We then left the country to go on holiday for 2 weeks and received an email stating the insurance has been cancelled as I had not send validation information. I did not know I had to end validation as was not requested when my payment was requested. If you require key information to secure insurance then get this before the point of payment and before you issue certificates. I am sick and tired of UK business providing the worst in customer service. You just do not care

Worst car insurance ever. They asked my driving licence summary from dvla and dvla struggled to give me the check code, so I asked for an advisor to upload whatI have and wait for the code from dvla so they just cancelled my insurance!!!