Their customer service has hit a new low. The staff are rude and have no empathy. I have been with nationwide for about 35 years and have had many, many different accounts with them, including current accounts and credit cards, but they show me no loyalty at all. I looked for a tiny bit of goodwill from then when I asked for a refund for a charge they made. They, quite rudely, point blank refused, then acted like robots when I called, just regurgitating and repeating their company policy. I complained about the treatment and was shocked by their response. They dismissed my complaint in an instant. What has completely irritated me is that they then emailed and rang me several times saying they were going to close my complaint. When I spoke to them they were rude, aggressive and confrontational. However, each time they did not send a closure letter as they said, instead they sent a letter saying they had received my complaint and would be in touch soon. This would have cost them far in excess of the refund I asked for. They do not know what they are doing and are getting worse every day. When I asked why I was not given the Fairer Share Payment last year they said I did not “contribute to their sustainability and success”. Charming! They said I am not a customer who has “a deeper relationship with them”, and I did not “use them for my most important everyday financial needs”. This is absolute rubbish! Up to this time my husband and I had used them for everything. As a direct result of their pettiness and dreadful customer services we have now pulled all of our accounts and moved our money elsewhere - we will now happily add to the sustainability and success of another bank. They should listed to customer feedback or they will lose many more unhappy customers.

I joined this bank about two years ago. I have had no bad experiences, and a few good ones. I have transferred money to accounts both in the UK and abroad without hitch. I did have slight difficulties recently in setting up their app (I had previously used the card reader method, which is simple to use) but during a short visit to my local branch a most helpful member of staff sorted it all out in a few minutes. I also enquired about acquiring a credit card: because the branch was busy: I was able to make an appointment at a time concenient to me. Some banks (eg Metro) would not offer an appointment but would require you to wait in a queue, perhaps for up to two hours! All in all, pretty good: by to-day's declining standards out of this world!

I joined this bank about two years ago. I have had no bad experiences, and a few good ones. I have transferred money to accounts both in the UK and abroad without hitch. I did have slight difficulties recently in setting up their app (I had previously used the card reader method, which is simple to use) but during a short visit to my local branch a most helpful member of staff sorted it all out in a few minutes. I also enquired about acquiring a credit card: because the branch was busy: I was able to make an appointment at a time concenient to me. Some banks (eg Metro) would not offer an appointment but would require you to wait in a queue, perhaps for up to two hours! All in all, pretty good: by to-day's declining standards out of this world!

Having just registered the death of my husband I visited our local Nationwide branch where he held his account. Queued ages and while finally talking to the adviser she said she was surprised I did not seem too upset. There is loads of admin to do following a partner's death and holding everything together is the only way to make it doable. How would she have felt if I had openly wept in her open front lobby. There was no private room available, apparently. I do plenty of grieving in the privacy of my own home. I had been wondering whether to move my own accounts from Smile to Nationwide but having read the reviews of Nationwide internet banking it seems better to forgo a bit of interest and stay with the amazing, easy to use and incredibly fast Smile internet system. It is straightforward and has never let me down. Once probate is through I can't wait to move everything from the Nationwide to another bank.

Every time I need to use my E-savings the web banking has let me down every time! Their planned online maintinence times always run by far longer than stated, so Nationwide have quite literally 'Stiched me up' on several occasions. As its the only way to acess te E-savings account they should simply not offer services that they can't provide sufficiently. Extremely annoyed with Nationwide!

I have a number of accounts with Nationwide and its always a pain trying to go though all the security procedures and codes that they use, . I was trying to make a payment from a CashBuilder account to an external bank and it automatically selects another card because the Cashbuilder cannot do external bank transfers! There is no error message about this or anything it just selects another account. The design of the interface is crep you cannot find things in a logical way. Only by selecting a card then the main menu again can you access the features for that card. The card reader is another additional hindrance if you do not use the account very often because you have to write in each accounts PIN.

This app works fine on my iPhone but is extremely slow on my wife's iPad Air. They are both running ios7. Please fix.

u cant sign up for online banking it just says "We're sorry, there has been a technical error. Please try again." no matter how many times i try it just gives me that error i wated a week tryed again nothing.... its hopeless

I have online banking with other banks which are fine - but Nationwide online banking is a total nightmare. I haven't been able to access my Nationwide account online for months and am caught in an endless cycle of letters, phone calls, new passnumbers, locked cards, account re-registering etc... I really don't trust Nationwide anyway, particularly as they have a hole in their accounts. Will probably move all money elsewhere if I can ever get access to it...

So complicated to login, if you get the login wrong you then have to wait a week or two for them to send you a letter to reopen it and my account has just been disabled for no reason now I'm gonna have to waste time and try sort this out one way or another. It's an absolute joke

I have had four different online bank accounts. I have never found them difficult or taxing to operate. However I am totally unable to access my account. I have received multiple letters, and made several phone calls, had to ask for additional pieces of information and recurrently sent information, and yet i am still non the wiser. I have never encountered issues like this previously, and wouldn't consider myself internet illiterate. I think much of the difficulty comes from the multiple numbers you are provided with, which are all termed differently, so i end up with two accounts, two different options to log in, and different terminology for all of them, which are not clearly related when comparing the letters to the website. Terrible.

What a nightmare! I recently applied for a cash ISA to transfer into from my existing provider. You cannot have this type of product without opening a current account? OK, so this was not a problem! When the current account card arrived it had my name misspelled so i contacted helpline to be told they would have to send out a new card. This arrived a week later and so I then tried in vain to register online to access my account. This constantly failed with a technical error message. I then called the helpline again to be told I need to go into a branch to register - WHAT! I will probably now go elsewhere.