written by McLeod282 on 30/03/2024
I would not recommend this service to anyone. Our experience was we bought a private hire through zipcar which was a meet and greet by a driver at the airport. We were not met by anyone and had to find someone who then gave us a voucher where we then had to join a large taxi queue at the other end of the airport. After nearly an hour!!!!! We rode in a car which wouldn’t have been legal in the uk. The whole experience was awful!!!! I brought it to zipcars attention directly and confidentially. Their response 15% off next booking. Clearly I was not happy with that, but they refused to do anymore, hence this review. DO NOT USE THEM - they could have avoided this review had they treated me only fairly, but they didn’t.
written by on 28/02/2024
JUST DON'T. Nearly £800 later and we're in dispute with the firm and claiming back from the credit card company. Guy turned up late for pickup, could not read his own satnav on the trip to the resort, resulting in three of us having to direct him and prove that Google Maps knew a bit more than he did (he just kept wanting to go through a particular town even though the route was around it, so we went back and forth about four times through the same area, in complete opposition to the directions). But the best is yet to come... ...they did not turn up for the pickup to leave the country. Brilliant. Had a massive row on the phone with them and the guy just kept repeating (rudely) that we were on our own since we "were a no-show". Incredible. Had been waiting there for fifteen minutes, no tyre tracks in the fresh snow on the apartment driveway (photos taken as proof), email proof from the apartment owner who had been out there for half an hour clearing snow from a different area and saw no vehicles arrive, phone logs screenshotted as proof that no call made to us until after we called them to find out where the driver was, a poor excuse given about the driver having been there 40 minutes BEFORE pickup due time (why would we even have been downstairs at that point??) so he turned around, blah blah blah. Long and short - they couldn't find the resort on the way out and CBA to pick us up on the return. Even have an email confirming the pickup. Just didn't show. Upshot? Two more days added to the trip with additional expenses that these guys are now getting billed for. Book someone else if you value your holiday.
written by 127Schneider on 25/11/2023
Without doubt the most unsafe I have felt on an airport transfer. The driver couldn’t adjust his chair properly so drove while speaking into a hand held mobile phone while also trying to ram his seat backwards. Once he gave up on the seat adjustment he made double quick time to Las Palmas airport, at times more than 30 kmph over the speed limit and weaving across lanes. If you value your life, I’d avoid this outfit.
written by Devyn359 on 11/10/2023
Never arrived for our return flight to ARRECIFE airport. We waited 10 mins past stated time. Rang 24 hr lime.Un co operable as said taxi waited and would not sent one but no taxi came and we were their 15 mins before.Had to pay for local taxi. A terrible company and no refund.Do not use
written by BradyLyons39 on 07/10/2023
This is a terrible company. Driver was more than 30 mins late with no communication. He turned up without any car seats we had ordered months in advance and drove dangerously despite having two babies on board without car seats. I contacted the company by email to ensure car seats for the return journey as we had ordered and to advise re driver's lateness and driving. I did so with the intention of cancelling the return journey if assurances couldn't be given. I received no response and had to call during my holiday. I was advised car seats could not be guaranteed despite having been paid for and they couldn't guarantee the driver wouldn't be late again or drive safely. I opted to cancel and book elsewhere and was advised I wouldn't get a refund as it was less than 48 hours notice (despite the email being days previous). They also have a policy you can't speak to a manager on the phone. Avoid.
written by D7878 on 02/10/2023
Don’t use them absolute nightmare! Late for arrival we were the only ones left waiting to be collected from our flight so had to call and chase. When due to leave to come home early morning 5am, failed to show! Called them and they apologised and said Transport Manager confirmed they are 5 mins away. 10 mins later another call was told that, Transport Manager previously gave incorrect advice and now 7 mins! Still nothing was 35 mins by the time got Uber which was a complete stress that time in the morning! Was told would get email confirmation after 3rd no show to say will be refunded. No email no refund and now chasing. Day light robbers!
written by Mum4mum on 03/09/2023
Having used Zip Transfers numerous times over the years our experience this time was horrific. Despite confirming on the morning, 13 of us were left standing outside our hotel chasing the transfer. Extremely stressful, involved numerous calls, incorrect information and being fobbed off by the call handler. No apology.
written by Camront368 on 22/07/2023
AVOID!! Do not call them. We needed a ride from the airport at 1 am in Barcelona. Never had been before and didn’t know our way around. Everyone else’s pick up was there at the gate as they should be. Ours couldn’t be found. We called and were told several times he was there and to wait. We waited..and waited.. he didn’t arrive for 40 minutes. That’s an eternity after a long flight. Then we spent the next 10 minutes looking for his car because he got lost. If we had taken a taxi, we would have been in the hotel by the time he found us in the airport. It took him 40 minutes in the middle of the night with no traffic to get us to the hotel. It’s a 16 minute drive normally. When he couldn’t find the hotel, he tried to convince us a church was the hotel. Luckily we were able to show him where the hotel was. We didn’t get to the hotel until 3 am. It was a nightmare. When I complained, they offered me 15% off our next ride. I wouldn’t even take a free ride in the future. Terrible business.
written by 55Turner on 22/04/2023
On holiday in Verona italy. Picked up on arrival with no problems. The return was different as they didnt turn up. Called the 24/7 emergency telephone number, which was in Spain, which went to answer phone saying "No one available, try again later" Not a great help. Contacted them from the UK, they apologiesed. Refunded the return journey which was less then than the original cost.
written by SebastianKlein on 17/02/2023
Arranged airport transfer Zurich to Ski resort months in advance and checked twice all in order- driver was no show and ZT emergency number useless. The guy had no details of the driver or the provider and the coordinator who did was AWOL. We were advised to make our own way. Forced to get an airport taxi 150km. Customer service was appalling, if you have a complaint you can’t speak to anyone only email, and they just deny any responsibility and gave me the provider details to chase for compensation. They said there was a mix up with the communication with Zip and driver went to wrong place. - not clear what actually happened. Zip Transfer pointed me to their terms and conditions which basically say they can’t be held responsible for anything at all. This company hasn’t got any working back up mechanisms to deal with problems or no- show situations and also fined the provider. The customer service is appalling They just rake in the cash and the customer is screwed if they get anything wrong. AVOID LIKE THE PLAGUE.
written by 1986O'Brien on 19/12/2022
Booked zip transfers for a pickup at Edinburgh Airport. There was noone there to pick up meor my child, when I eventually got through to helpline, I was told they forgot and I could book a taxi if I wanted. I has paid for the service and that was the reply I got. Steer clear of zip transfers, they are highly unreliable!! Almost forgot to add when we did get picked eventually we had to make our way out to a pickup area with no help with our suitcases.
written by Logans235 on 23/08/2022
I used this company to book a 6 seater car from the airport in Tenerife to the villa we had, back in June, but not travelling until August. I keyed in the full postal address I was given and the website then gives you a drop down option of the local town to select. I chose Adeje as this is what was in the address. They came back with a price of €74 round trip, which felt on the high side but broadly aligned with expectation. We paid and confirmed this and didn't hear anything back until 2 days before we were due to fly, stating that they couldn't pick us up on the return trip from our villa and we had to walk 5 minutes down the road to a different location with our luggage. Not ideal but we had little choice. We got to the airport in Manchester at 4.30am waiting in the lounge for the 7am flight and by chance I checked my email. They had sent a further email saying that the location is wrong and the price is understated and wont be picking us up. Even though I said I selected the address of the villa they demanded a further €70 on top of the €74 already paid for what turned out to be an extra 2 minute journey. But with us not knowing we were not happy but trusted there local knowledge and assumed it was quite a difference away given such a large price increase. Having used taxis for the full holiday we did this additional trip daily and it was around €1-2 extra and certainly not €70. We even asked local taxi firms and they said €25-30 should be the cost from villa to airport and not €144 round trip that this company charged. I contacted them when I got home and flagged using maps how this must be an error and perhaps they had charged us twice in error. They blankly refused and said that was the price we had to pay and they would do nothing further in the matter. Please avoid this company at all costs and look elsewhere or use local taxis in Tenerife.
written by RHertzberg on 01/08/2022
Prior to a European vacation I booked two round trip transfers with ZipTransfers. The first leg was supposed to be at the Barcelona, Spain cruise port. The driver never showed. Four adults looked time and time again for twenty minutes past the due time. The company insisted he was there. YEAH RIGHT. The second leg from Barcelona to the airport, I canceled myself due to the poor service at the cruise port. It was within their cancellation period. Numerous emails to obtain a refund were fruitless. Nevertheless, I decided to give them another chance. The second round trip booked in advance was to be from Milan, Italy Malpensa Airport to Como. The day before it was scheduled, the company contacted me to cancel due to “supply chain disruptions”. They told me a refund was being processed. They canceled on me! No refund has been received. Fortunately, my credit card company has stepped in and credited my account. This was my experience. You be the judge.
written by CatalinC on 23/06/2022
Very very bad service! They left us at 06.00 am with 4 kids to wait for the transfer and the driver did’t show up. I had to call them and they did’t even know what is happening, although they are responsible for this. We almost lost our flight. Not recommend!!!
written by DavidKolinek on 22/05/2022
The transfer to the hotel was OK, but on the way back the driver (coming 15 minutes late) arrived without the baby set which we booked and paid for in advance. They were unwilling to solve the issue, super arrogant, and were actually shouting at me on the phone. They just told us "you can have the baby on your lap, the driver will go slowly". We obviously decided to reject this proposal and ask the hotel reception to call us a private taxi. I was still not able to get the refund from ZIPTRANSFER as they promised they would give me, only gave me 12 EUR for the baby seat but did refund us for the trip which we did not take (because of the missing baby seat). Just a note, the private taxi arrived in 5 minutes with a baby seat, and in the end, it was even cheaper than ZIPTRANSFER (89 EUR Cala Millor to Palma with a baby seat).
written by imBell167 on 07/11/2021
Do NOT use zip transfers! The lugages were delaied and the driver did not wait for us for 10 or 15 more minutes.It happened in Malaga. We were in the middle of the night with small children, the driver didn t wait and we got no refund! The worst experience! Shame!
written by Oriont1968 on 16/10/2021
Upon arrival at TFS I was greeted by a driver with my name on a board which is great, however the good things didn’t last very long. I walked to the minibus provided and continued to sit inside with the doors closed and no air for around 10 minutes whist then driver was using his mobile phone, presumably to search for my destination. Although my journey should have only taken around 10 minutes, it was all together around 40 minutes as the driver had no idea where my destination was, and I had to provide numerous directions. Then, whilst waiting for my return transfer to arrive, I kept looking at my watch, only to wait 20 minutes past my collection time for NO DRIVER OR VEHICLE TO TURN UP. The reception at my accommodation kindly telephoned zip transfers to find out what was happening, to be told that she would get a call back, which she did not receive. I then had to get another taxi to the airport so I would not miss my flight. The service was dreadful and the failure to pick me up for my return was even worse. AVOID THIS COMPANY, THEY THEY TAKE YOUR MONEY, DON’T PICK YOU UP, NO COMMUNICATION AND NO REFUND.
written by Xxxtreme on 10/07/2020
I booked a private transfer from my accommodation in the Algarve, to Faro Airport. Ten minutes after we should have been picked I contacted the 24 hour helpline. The person who answered was very polite and advised they would contact the local transport manager to see what was happening. 5 minutes later he rang me back and informed me that the local manager had booked us in for pick up the following day, in error and that he had no availability to be able to pick us up straightaway. It was now 15 minutes after the time we should of picked us up and getting closer to our flight time. We were advised by their customer service that we would have to find our own way to the Airport and they would refund our money. This is unacceptable as if we could get alternative transport we would not get to the airport 2 hours before the flight as we were required to do. Luckily we found a local taxi who took us, but obviously cost 25% more. This whole experience left us stressed and out of pocket. I would never trust this company again.
written by ademo on 08/11/2018
On arrival there was nobody to meet us. I had pre-booked a 6 seater so I could travel with my friends to our destination. When I first rang I was told the driver was there and to head to the Relay shop. Which I did and waited. I then rang again and was told there would be somebody there shortly. After approximately a 40 minute wait, two separate taxi's arrived. Needless to say we were so annoyed not to be able to travel together and to have wasted some of our holiday time. On our departure your driver arrived to collect 6 people even though the booking was to collect 8 people. Once again our group had to travel separately to the airport and wait for the driver to organise a taxi for 2 of our party. I am still waiting to hear from the traffic manager.
written by Divers on 07/09/2018
Booked a transfer from Palma airport to Santa Ponsa for 10 persons including 4 young children. Flight was delayed but were told this wouldn’t be an issue. On arrival there was no transfer waiting and after multiple phone calls were advised to use taxi’s. Had to wait for payed monies to be transferred back into account and zero compansation was offered. Horrible service avoid at all costs.
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