Autoglass Reviews - www.autoglass.co.uk

★★★★☆
4.3 / 5
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Latest Reviews

★★★★★

“windscreen replacement”

Written on: 18/09/2018 by bluenose121 (1 review written)

excellent service arrived at time stated was friendly very efficient and I was pleased with the replacement… Read Full Review

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★★★★★

“brilliant service and great work”

Written on: 27/08/2018 by billy.whizz (1 review written)

from start too finnish a very professional service,very good communications,above all the technician was prompt, friendly, skilled ,and very helpful.i cant fault any part of the process. would I recommend them ,,yes 100% rating… Read Full Review

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★☆☆☆☆

“AVOID LIKE THE PLAGUE!!!”

Written on: 10/08/2018 by SageKerr (1 review written)

AVOID LIKE THE PLAGUE !!!!!! Came out to replace my window screen didn't use seat protectors or dash gard. As they came to my place of work went out checked the window and the wipers worked and off I went come back out latter on and saw they had left my dash a mess with shards of glass and plastic and glue all over annoyed I drove home when I got home I noticed they had damage my drives seat. Not a cheap job to fix either as I have a mercedes slk. Rang them up and they sent Someone out to… Read Full Review

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★★★★☆

“Bad to Good”

Written on: 17/07/2018 by velo60 (1 review written)

The start of the process to have a new windowscreen fitted was positive. Until the call centre firs told me there was an appointment that day but the system had frozen and they would call me back and confirm. Didn't happen. I called them back once then they called me back twice. I was three appointments, the fist two had gone by the time I had agreed to that date. Third time lucky!!. On the day of the fitting the time slot was between 12 and 2pm. The technician called me at 12 to say he would… Read Full Review

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★☆☆☆☆

“A full week of delays and poor customer service”

Written on: 15/07/2018 by Brenda4654 (1 review written)

The excess for the replacement was taken on the 6th of July a full week before the screen was replaced. Contrary to the Autoglass policy section J where it clearly states that money would not be taken until the work had started, I was given many excuses and at least 4 different dates and times and several emails and transcripts of calls. The administration is deplorable. Trim not available as it is special. So special it is sold in Halfords! The technicians were superb, friendly and efficient… Read Full Review

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★★★★★

“autoglass windscreen replacement”

Written on: 05/07/2018

Fantastic service within 24 hours of phoning. Detailed updates from engineer and a fast, friendly replacement of my windscreen. Found website did not suit my questions so eventually located a phone number and talking to a person sorted everything out… Read Full Review

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★★★★★

“Excellent, friendly and efficient service. ”

Written on: 18/06/2018 by BBA250 (1 review written)

Okay so it took a bit of time to get this appointment but that was because of some difficulties sourcing the actual windscreen but when I attended Belron House, Egham this morning at 0800 I was bowled over by the friendly and efficient service. The Technician was knowledgeable and informative. He said it would take between 1.5 and 2 hours and it did! Whilst I was waiting I was treated to decent coffee,comfortable and clean surroundings and friendly reception staff. All in all a first class… Read Full Review

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★★★★★

“windscreen replacement”

Written on: 16/06/2018 by jeanne.gerrie (1 review written)

technician arrived promptly and went over and above his remit to ensure top class job. He even produced a seal which would cover the edge of paintwork after recent respray First class job and very impressed thanks!… Read Full Review

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★★★★★

“side window replacement”

Written on: 12/06/2018 by derekpepper (1 review written)

Good window fitter told me the do,s and dont,s after having the wndow fitted also Autoglass kept me informed from start to finish with the order top company… Read Full Review

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★★★★★

“A. A. A technician . Done very clean job . Recommend...”

Written on: 31/05/2018 by Cantrellay1984 (1 review written)

1- Perfect job he's done to my car. Very polite and gentleman. 2- to make an appointment was poor. So have to wait so long to fix my car … Read Full Review

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★☆☆☆☆

“Avoid at all costs”

Written on: 18/05/2018 by RachelProbert (1 review written)

I suffered a cracked windscreen in my Volvo XC90 on 6th May. Earliest appointment slot was 18th May which despite what I considered to be an excessive wait, I accepted. Communication with autoglass has since been absolutely shocking. They were happy to take my money for excess charges almost immediately but still haven't sourced my windscreen and can't give me a date when they expect to be able to carry out the works. No-one takes responsibility when you call the call centres. I am now… Read Full Review

Chris9451's Response to RachelProbert's Review

Written on: 11/07/2018

This is an extract from Autoglass T&Cs
j. Where we have taken any payment from you in the course of you making an appointment with us, we shall hold that payment to your order until the moment we begin our work on your vehicle. With effect from commencement of our work on your vehicle, we reserve our right to retain for our account any payment you have made to us.

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★★★★★

“Windscreen replacement”

Written on: 14/05/2018

Excellent service. Very helpful and knowledgable man, well-equipped van. Job done efficiently. Wouild recommend… Read Full Review

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★★★★★

“Cracked windscreen”

Written on: 10/05/2018 by Dianeandsteve (1 review written)

The man came to replace our windscreen this morning, he was very efficient and thorough. I didn't realize there was so much involved in replacing a windscreen, I couldn't help but watch what he was doing, and found it fascinating seeing all the equipment being used. He advised us about not driving the car for quite a while, regarding the sealant etc. Nice friendly man, and good service. We would recommend Autoglass to anyone, going by our experience. … Read Full Review

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★☆☆☆☆

“Poor service ”

Written on: 10/05/2018 by Antoine152 (1 review written)

My windscrene broke and I was advised to go through auto glass by my insurer. I called them and booked for the next week, comes to the date and noon turns up, I called the number on the text I received, and waited ten mins and still no answer, then the call conveniently fails. Poor service and frustrating, hanksfully I didn’t book the day off work or I’d be suing for a days pay!! Would never use again… Read Full Review

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★☆☆☆☆

“Not fit for purpose”

Written on: 08/05/2018 by ANDY4472 (1 review written)

After my windsreen broke on the 4th May I booked an appointment online with autoglass as recommended by my insurance company. the first appointment was not until 5 days later on the 10th May. I was then emailed and told I would have to phone and confirm the appointment. When I did this I was told the 10th May was not available and I would have to wait until the following week. I haven't been given an appointment yet or had any contact from autoglass, it is now Tuesday 8th May. A company… Read Full Review

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★★★★★

“Great Service”

Written on: 25/04/2018 by Reynal193 (1 review written)

Staff did an excellent job changing our windscreen and recalibrating the car. All done with a smile and a polite attitude. Would definitely recommend to family and friends. Well done guys… Read Full Review

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★★★★★

“very impressed quality workmanship”

Written on: 23/04/2018 by ihoneyman (1 review written)

The person I dealt with could not have been anymore professional plenty warning of when he was going to arrive. I used to fit bonded windows some 30+ years ago god knows how we got away with it when I see the equipment he was using very impressive, genuine guy easy to talk to with excellent knowledge of the motor trade in general,fingers crossed there is no leak which was always the problem we used to have. would not hesitate in recommending Autoglass to anyone cheers… Read Full Review

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★☆☆☆☆

“Waste of holiday entitlement ”

Written on: 22/04/2018 by nqMunoz303 (1 review written)

Booked online "we'll even sort the paperwork" Autoglass didn't secure permission from insurance company before confirmation of windscreen replacement.wasted holiday when the 'validation specialist ' emailed to enquire about insurance coverage only to find out my company didn't use autoglass.as a result had to make alternative arrangements… Read Full Review

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★★★★★

“Windscreen replacement”

Written on: 10/04/2018 by Collier295 (1 review written)

My car is a model new to the market, I suspected it may take a while to locate a replacement windscreen. Autoglass were marvellous at keeping in touch , we eventually agreed a date for replacement, as it happened not too long a wait from their point of view, I could not make my car available so they scheduled to meet my requirement. They contacted to remind me of date, fitter left a text to give details of when he would arrive. Fitter was polite, he gave an estimate of time it should take to… Read Full Review

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★★★★★

“Repair”

Written on: 03/04/2018 by Judei459 (1 review written)

I would like to write this review recommending Autoglass . It was a good experience , the fella arrived to replace the windscreen . He was wvery polite and just got on with the job at hand . He was quick and did a good job . I would highly recommend Autoglass… Read Full Review

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