Autoglass Reviews - www.autoglass.co.uk

★★★★☆
4.3 / 5
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Latest Reviews

★☆☆☆☆

“Its worth paying extra excess to use your own repairer”

Written on: 22/07/2019 by davidyoung851 (1 review written)

Appalling service from incompetent staff. I left my car with them for a screen change. and was assured all was working when went to collect. Clearly not been tested as warning flashing up on dashboard display almost immediately upon driving, and adaptive cruise, lane and piolt assist all not working. Returned vehicle next day to an argument from staff, saying its not their fault, and when collected 2 days later found it had done 80+ miles being driven around collecting their lunch/showing off… Read Full Review

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★☆☆☆☆

“Non genuine parts used- beware after market parts only...”

Written on: 11/04/2019 by zeFournier419 (1 review written)

bad attitude on calls from customer service, poor handling of situation from start. No one even interested to resolve just blame others and take no ownership. No customer service at all. Glass left in tailgate after glass replaced- that was another person fault who made it safe according to Autoglass, nothing to do when removing the outside edge and fall in-between gap. Lock now seized can't open boot! No one tells you only aftermarket products used so doesn't 'look' anything like the one… Read Full Review

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★★★★★

“Replacement Windscreen”

Written on: 12/03/2019 by CatVDW (1 review written)

Job Well Done, friendly advice and looked after 1st class and even got a good weather app :-)… Read Full Review

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★★★★★

“windscreen repair”

Written on: 28/02/2019 by gretna2487 (0 reviews written)

autoglass contacted me in advance and arrived on time did a first class job after explaining everthing in advance… Read Full Review

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★★★★★

“windscreen replacement”

Written on: 18/09/2018 by bluenose121 (1 review written)

excellent service arrived at time stated was friendly very efficient and I was pleased with the replacement… Read Full Review

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★★★★★

“brilliant service and great work”

Written on: 27/08/2018 by billy.whizz (1 review written)

from start too finnish a very professional service,very good communications,above all the technician was prompt, friendly, skilled ,and very helpful.i cant fault any part of the process. would I recommend them ,,yes 100% rating… Read Full Review

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★☆☆☆☆

“AVOID LIKE THE PLAGUE!!!”

Written on: 10/08/2018 by SageKerr (1 review written)

AVOID LIKE THE PLAGUE !!!!!! Came out to replace my window screen didn't use seat protectors or dash gard. As they came to my place of work went out checked the window and the wipers worked and off I went come back out latter on and saw they had left my dash a mess with shards of glass and plastic and glue all over annoyed I drove home when I got home I noticed they had damage my drives seat. Not a cheap job to fix either as I have a mercedes slk. Rang them up and they sent Someone out to… Read Full Review

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★★★★☆

“Bad to Good”

Written on: 17/07/2018 by velo60 (1 review written)

The start of the process to have a new windowscreen fitted was positive. Until the call centre firs told me there was an appointment that day but the system had frozen and they would call me back and confirm. Didn't happen. I called them back once then they called me back twice. I was three appointments, the fist two had gone by the time I had agreed to that date. Third time lucky!!. On the day of the fitting the time slot was between 12 and 2pm. The technician called me at 12 to say he would… Read Full Review

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★☆☆☆☆

“A full week of delays and poor customer service”

Written on: 15/07/2018 by Brenda4654 (1 review written)

The excess for the replacement was taken on the 6th of July a full week before the screen was replaced. Contrary to the Autoglass policy section J where it clearly states that money would not be taken until the work had started, I was given many excuses and at least 4 different dates and times and several emails and transcripts of calls. The administration is deplorable. Trim not available as it is special. So special it is sold in Halfords! The technicians were superb, friendly and efficient… Read Full Review

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★★★★★

“autoglass windscreen replacement”

Written on: 05/07/2018

Fantastic service within 24 hours of phoning. Detailed updates from engineer and a fast, friendly replacement of my windscreen. Found website did not suit my questions so eventually located a phone number and talking to a person sorted everything out… Read Full Review

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★★★★★

“Excellent, friendly and efficient service. ”

Written on: 18/06/2018 by BBA250 (1 review written)

Okay so it took a bit of time to get this appointment but that was because of some difficulties sourcing the actual windscreen but when I attended Belron House, Egham this morning at 0800 I was bowled over by the friendly and efficient service. The Technician was knowledgeable and informative. He said it would take between 1.5 and 2 hours and it did! Whilst I was waiting I was treated to decent coffee,comfortable and clean surroundings and friendly reception staff. All in all a first class… Read Full Review

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★★★★★

“windscreen replacement”

Written on: 16/06/2018 by jeanne.gerrie (1 review written)

technician arrived promptly and went over and above his remit to ensure top class job. He even produced a seal which would cover the edge of paintwork after recent respray First class job and very impressed thanks!… Read Full Review

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★★★★★

“side window replacement”

Written on: 12/06/2018 by derekpepper (1 review written)

Good window fitter told me the do,s and dont,s after having the wndow fitted also Autoglass kept me informed from start to finish with the order top company… Read Full Review

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★★★★★

“A. A. A technician . Done very clean job . Recommend...”

Written on: 31/05/2018 by Cantrellay1984 (1 review written)

1- Perfect job he's done to my car. Very polite and gentleman. 2- to make an appointment was poor. So have to wait so long to fix my car … Read Full Review

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★☆☆☆☆

“Avoid at all costs”

Written on: 18/05/2018 by RachelProbert (1 review written)

I suffered a cracked windscreen in my Volvo XC90 on 6th May. Earliest appointment slot was 18th May which despite what I considered to be an excessive wait, I accepted. Communication with autoglass has since been absolutely shocking. They were happy to take my money for excess charges almost immediately but still haven't sourced my windscreen and can't give me a date when they expect to be able to carry out the works. No-one takes responsibility when you call the call centres. I am now… Read Full Review

Chris9451's Response to RachelProbert's Review

Written on: 11/07/2018

This is an extract from Autoglass T&Cs
j. Where we have taken any payment from you in the course of you making an appointment with us, we shall hold that payment to your order until the moment we begin our work on your vehicle. With effect from commencement of our work on your vehicle, we reserve our right to retain for our account any payment you have made to us.

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★★★★★

“Windscreen replacement”

Written on: 14/05/2018

Excellent service. Very helpful and knowledgable man, well-equipped van. Job done efficiently. Wouild recommend… Read Full Review

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★★★★★

“Cracked windscreen”

Written on: 10/05/2018 by Dianeandsteve (1 review written)

The man came to replace our windscreen this morning, he was very efficient and thorough. I didn't realize there was so much involved in replacing a windscreen, I couldn't help but watch what he was doing, and found it fascinating seeing all the equipment being used. He advised us about not driving the car for quite a while, regarding the sealant etc. Nice friendly man, and good service. We would recommend Autoglass to anyone, going by our experience. … Read Full Review

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★☆☆☆☆

“Poor service ”

Written on: 10/05/2018 by Antoine152 (1 review written)

My windscrene broke and I was advised to go through auto glass by my insurer. I called them and booked for the next week, comes to the date and noon turns up, I called the number on the text I received, and waited ten mins and still no answer, then the call conveniently fails. Poor service and frustrating, hanksfully I didn’t book the day off work or I’d be suing for a days pay!! Would never use again… Read Full Review

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★☆☆☆☆

“Not fit for purpose”

Written on: 08/05/2018 by ANDY4472 (1 review written)

After my windsreen broke on the 4th May I booked an appointment online with autoglass as recommended by my insurance company. the first appointment was not until 5 days later on the 10th May. I was then emailed and told I would have to phone and confirm the appointment. When I did this I was told the 10th May was not available and I would have to wait until the following week. I haven't been given an appointment yet or had any contact from autoglass, it is now Tuesday 8th May. A company… Read Full Review

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★★★★★

“Great Service”

Written on: 25/04/2018 by Reynal193 (1 review written)

Staff did an excellent job changing our windscreen and recalibrating the car. All done with a smile and a polite attitude. Would definitely recommend to family and friends. Well done guys… Read Full Review

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