Autoglass Reviews - www.autoglass.co.uk

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Latest Reviews

★☆☆☆☆

“Autoglass could complete windscreen replacement”

Written on: 12/10/2021 by Stevens284 (1 review written)

Had a chip repaired with Autoglass on my brand new BMW 7 series. Repair was not to satisfaction of technician so arranged replacement windscreen appointment. Replacement went ahead on Friday 8 Oct but technician could not complete reassembly of the trim plastic around rearview mirror. Suggested I visited Autoglass team at local Kwikfit to complete the job. Very unhappy with this suggestion…..why do I have to ensure job is completed properly??! Isn’t that Autoglass’… Read Full Review

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★☆☆☆☆

“Undriveable car for 6+ weeks”

Written on: 21/09/2021 by Donjuan78 (1 review written)

I had a smashed windscreen on 2nd August. Phoned my AXA car insurance who diverted me to the approved repairer Autoglass. The initial process was easy to provide car details. They said the part was out of stock and provided no time frame. Despite weekly calls to the customer services team they provided no update apart from OUT OF STOCK. Eventually after 3 weeks I gave up and lodged a formal claim with my insurance company to get them to deal direct with Autoglass. Again, weekly calls to my… Read Full Review

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★☆☆☆☆

“Shocking service”

Written on: 03/09/2021 by Cooke422 (1 review written)

Absolutely shocking service. Had appointment to fit new spoiler that autoglass broke off fitting new back window, been 3 months now, nothing has been done. Had text message to say they were fitting it on a certain date, 3 weeks later had message to say they were not fitting it. I rung them up and they said because spoiler was not on when car was manufactured, they dont have to replace it. My car is a a3 3.2 and should if had spoiler on from new, im sorry, but if you damage a customwrs car… Read Full Review

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★☆☆☆☆

“If I could give 0 I would. ”

Written on: 21/08/2021 by Kirstymcx (1 review written)

Terrible company and awful customer service. Happy to take your money but do not care for customer feedback. I have had a complaint which for almost four weeks when I have spoken to someone I have been told someone would respond within 48 hours. And I’m still waiting nearly four weeks later. Terrible company… Read Full Review

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★☆☆☆☆

“still waiting 3 months for OE glass.”

Written on: 16/08/2021 by kagey1 (1 review written)

i'm still waiting after 3 months for OE glass to be fitted to my car. there is an 18 inch crack across the drivers field of view. twice the technicians have turned up with the wrong glass. awful customer service. i was warned by a local fitter that Autoglass would mess me around if i wanted OE glass fitted. i don't want their cheaper alternative… Read Full Review

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★☆☆☆☆

“After waiting 3 weeks for an appointment”

Written on: 30/07/2021 by Firestormracing (1 review written)

After waiting 3 weeks for an appointment Autoglass finally emailed me a date and time. So I booked the day off work, booked child care, booked a hire car, and did the 2-hour round trip, only to be told at the Hull branch that they didn't have the windscreen and knew nothing about the job. An email, call or text to say the Job was cancelled would have been nice. Autoglass still haven't been in contact since I was turned away. I've wasted time and money because of Autoglass and will never… Read Full Review

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★☆☆☆☆

“Autoglass rips off private customers”

Written on: 25/05/2021 by aoBallard455 (1 review written)

Autoglass quoted £1827.88 to replaced our broken rear window, we received 3 other quotes, including one from the car manufacturer. These other quotes were in the range of £700-800. I complained about this price differential and was told that the £1827.88 is the price for private customers and that my insurance company would be paying significantly less. … Read Full Review

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★☆☆☆☆

“Worst service ever”

Written on: 13/01/2021 by Claughton1 (1 review written)

Really disappointed with my service from auto glass. On Boxing Day 2020 my back windscreen was smashed by vandals and left exposed to the elements. I own a range rover so as you can imagine the inside being exposed to the elements was a real worry for water damage to the leather and electrics. I taped up the back windscreen to the best of my ability and rang auto glass to be told I had to wait 10 days for a replacement. When I am unable to put the car into the garage and we where facing… Read Full Review

Fatlaura's Response to Claughton1's Review

Written on: 02/02/2021

Autoglass treat their staff the same way. NO RESPECT

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★☆☆☆☆

“Unprofessional Servie - gave my car lots of problems”

Written on: 24/11/2020 by Syed55555 (1 review written)

I have Mercedes C250 (2014). I had a small chip on windscreen’s driver side and booked a repair appointment with Autoglass for 16 Nov’20. On Monday, 16 Nov’20, an engineer came and inspected the car. After inspection, he advised that Windscreen cannot be repaired and it must be replaced. And if I want it then he can book another appointment. As advised, I agreed and he booked an appointment for windscreen replacement for 18 Nov’20. Later on, I called Autoglass customer service to pay… Read Full Review

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★★★☆☆

“Expensive”

Written on: 29/10/2020 by DelilahHammond (1 review written)

Wanted the passenger side window replaced on Skoda Fabia Mk3 the actual quote was 3 times more than quotes received from local independent company. Autoglass may have the monopoly with car insurers so would be your first choice but if wanting work done without going through your insurance look elsewhere, eventually got the window replaced by another national window company cost £124 compared to £365 Autoglass quoted me for same window same glass (non oem) for £365 you at least want oem… Read Full Review

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★☆☆☆☆

“They replaced my windscreen with a non genuine then...”

Written on: 17/09/2020 by Azadiqbal (1 review written)

They replaced my windscreen with a non genuine then damaged my ADAS system they tried fixing the issue 7 times. Went into Mercedes who advised Autoglass have damaged my wiring loom and will cost me £7000+. Called Autoglass no response over 11 months so now have issued a Claim Form. Do not trust this company with your expensive vehicles. Still dont even have the decency to apologise and pay me for my loss. My story will be in the Newspaper shortly and watchdog are investigating. I will make… Read Full Review

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★☆☆☆☆

“Thank you for scratching my car”

Written on: 16/06/2020 by Phill1981 (1 review written)

Autoglass replaced my cracked windscreen. They also made a 50inch continous scratch along the edge of my roof. I've had 3 weeks of phone calls and emails and being passed around for all to say they can't understand how the engineer could of done it. Their conclusion is because they don't know how it was done it must not of been them! I'm still waiting for them to arrange for an independent inspection but still getting the run around. Thank you autoglass for trashing my car and leaving me to… Read Full Review

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★★★★★

“Excellent Service”

Written on: 01/06/2020 by Reuben385 (1 review written)

I had an entire windscreen replaced. The technician kept me informed of when he'd arrive. I found him truly professional and efficient and he followed COVID guidelines. Carried out a thorough job and I was highly impressed by the service end to end. I would recommend Autoglass… Read Full Review

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★☆☆☆☆

“A Cautionary Tale”

Written on: 22/05/2020 by JavonSalazar481 (1 review written)

A Cautionary Tale. Once upon a time there was a 15 year old Mercedes Convertible, It lived a quiet life with only 80,000 miles on the clock. Used at the weekends and on sunny days. Loved by its owner and polished and cleaned regularly. It required a new screen because of a crack. Insurance company informed and a visit was booked. A technician arrived early well presented and doing his best to carry on during the crisis that we are currently in. I left him to his work and 2 hours later he… Read Full Review

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★★★★★

“Splendid”

Written on: 27/01/2020 by paulchubb (1 review written)

After reckless driver shot in front of us on Scarborough road last week and kicked up gravel which chipped windscreen, which cracked; Autoglass here today on our drive fitting new BMW replacement screen (£75 excess only to pay on insurance); great job, well done Autoglass - super service, splendid technician who worked quickly, carefully, and most courteous too… Read Full Review

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★★☆☆☆

“Damaged electrics”

Written on: 13/01/2020 by Annoyedcustomer11 (1 review written)

They were simply supposed to replace the screen. When they replaced the screen they did not plug it back in properly, this then lead to water getting into the exposed plug and my electrics being damaged. I was assured by the technician that came out for the follow-up visit that it was covered under their warranty only to find out that they are not taking any responsibility at all. Yet another big company that is a let down… Read Full Review

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★☆☆☆☆

“Its worth paying extra excess to use your own repairer”

Written on: 22/07/2019 by davidyoung851 (1 review written)

Appalling service from incompetent staff. I left my car with them for a screen change. and was assured all was working when went to collect. Clearly not been tested as warning flashing up on dashboard display almost immediately upon driving, and adaptive cruise, lane and piolt assist all not working. Returned vehicle next day to an argument from staff, saying its not their fault, and when collected 2 days later found it had done 80+ miles being driven around collecting their lunch/showing off… Read Full Review

Trishanatodd's Response to davidyoung851's Review

Written on: 10/10/2019

The worst company ever! Had my car broken into auto glass came out to replace my window the man broke my regulator and tried to blame the person who broke into my car then said I need to get the mechanism fixed which is not the case I've gone to 3 mechanics and they all told me the guy broke my regulator I have now to pay over £150 to get someone to fix it when i put in a complaint for a manager at auto glass to call me back they told me someone would call me back and a week later refunded me 60£ and left me with the glass because they know they done wrong! Worst company ever!! I'm so annoyed dont use them @autoglass

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★☆☆☆☆

“Non genuine parts used- beware after market parts only...”

Written on: 11/04/2019 by zeFournier419 (1 review written)

bad attitude on calls from customer service, poor handling of situation from start. No one even interested to resolve just blame others and take no ownership. No customer service at all. Glass left in tailgate after glass replaced- that was another person fault who made it safe according to Autoglass, nothing to do when removing the outside edge and fall in-between gap. Lock now seized can't open boot! No one tells you only aftermarket products used so doesn't 'look' anything like the one… Read Full Review

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★★★★★

“Replacement Windscreen”

Written on: 12/03/2019 by CatVDW (1 review written)

Job Well Done, friendly advice and looked after 1st class and even got a good weather app :-)… Read Full Review

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★★★★★

“windscreen repair”

Written on: 28/02/2019 by gretna2487 (0 reviews written)

autoglass contacted me in advance and arrived on time did a first class job after explaining everthing in advance… Read Full Review

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