Autoglass Reviews - www.autoglass.co.uk

★★★★☆
4.3 / 5
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Latest Reviews

★★★★★

“Fast & efficient service. The technician was very...”

Written on: 14/12/2017 by Selina312 (1 review written)

Fast & efficient service. The technician was very polite and pleasant… Read Full Review

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★★★★★

“excellent service in every way”

Written on: 13/12/2017 by hgMolloy462 (1 review written)

The whole experience was smooth and professional. The person I dealt with did a perfect job… Read Full Review

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★★★★★

“Excellent service”

Written on: 27/11/2017 by retpost (1 review written)

Am surprised to see negative reviews. There must be a postcode lottery. I have had to call out 3 times in 12 months to Frinton-on-Sea, Essex, for 2 small chips and 1 complete windscreen replacement. On each occasion updating emails and texts have been received, and fitters have arrived as promised and done a first-class job, in a professional and friendly manner… Read Full Review

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★★★★★

“Best Ever Replacement Service”

Written on: 17/11/2017 by RIK2017 (1 review written)

Very well mannered chap phoned about 10 mins before he arrived, well within the original time slot. Proceeded with his checks @ explained about wiper replacement. I thought, new screen, new blades, why not. Just a little dearer than shop price, but I was having them fitted. Explained about the cure time & when I could use the car, but no washing for 24 hrs. The chap was very efficient as we (grandkids & me) watched for a time from a window. Couldn't have taken more than 45 mins & all was done… Read Full Review

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★★★★★

“Excellent”

Written on: 16/11/2017 by Jovanir339 (1 review written)

Superb and very professional service - charming young man repaired my windscreen chip. He explained all the procedures from start to finish. Excellent service from Autoglass, from the moment I booked the appointment for repair to a complete and very satisfactory outcome. Highly recommended. I have no complaints whatsoever. Outstanding service from Autoglass. Thank you very much indeed… Read Full Review

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★★★★★

“Excellent efficient service”

Written on: 15/11/2017 by Kadin48 (1 review written)

The Autoglass man arrived on time despite our remote location, replaced my rear windscreen and reinstated the wiper quickly and efficiently. Very polite too - couldn't fault him… Read Full Review

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★★★★★

“Very professional ”

Written on: 25/10/2017 by ifReyes393 (1 review written)

The staff member went to a lot of trouble to position his van and my car so that the fitting could take place . Very professional approach to the work and after a few minutes i left him to it . In no time he had completed the work and was pleased with the job as was i . I have to say that in order for the staff to carry out their work it seems extremely difficult to operate the canopy and position the vehicles without obstructing things !!. Fortunately there was somewhere not far to go that… Read Full Review

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★★★★☆

“Mercedes windscreen replacement”

Written on: 19/10/2017 by repleb (1 review written)

When I tried to book online Autoglass insisted I needed to go to Basford because the screen could not be recalibrated if the repair was on the drive. This was totally impractical because of the distance from my home to Basford and the time that would be wasted. I arranged to have the screen fitted on the drive and recalibrated at Mercedes in Derby, as my waiting time could be better used there. The repair man fitted my windscreen on the drive and said, absolutely correctly, there were no items… Read Full Review

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★★★★★

“satisfied customer”

Written on: 18/10/2017 by zzKeating109 (1 review written)

Had the misfortune to need a new screen but contact with Autoglass made the experience easy. They kept me informed at all stages of the process as to what would happen and when. Their technician arrived on time and carried out the replacement with a very professional attitude and with great efficiency. Would highly recommend them… Read Full Review

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★★★★★

“WELL DONE”

Written on: 21/09/2017 by HezekiahPorter (1 review written)

The technician was local been with company long while so knew his job ! Took care as our 4x4 looks almost new still and still does after new screen through our insurer Autonet so can only say it was down to him being professional . Our 4x4 is in a bright colour so would highlight any damage but all seems well , the rain will be a test but should be ok as looks a good job . I do home visits and know jobs can vary in length but as long as communicated no probs !Card pay for excess only note… Read Full Review

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★☆☆☆☆

“VERY DISAPPOINTED”

Written on: 13/09/2017 by Aubreyc48 (1 review written)

Unacceptable service. Made appt for windscreen repair for Monday 11 Sept between 10 and 2pm only to be called at 10.15 on the day to say it had been changed to Tues 12 without my knowledge, having rearranged my day to have this carried out, I am furious. Cancelled this updated appt.and will find a more reliable company… Read Full Review

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★☆☆☆☆

“The muppet show begins”

Written on: 09/09/2017 by Mogulman (2 reviews written)

Had my appointment booked in for today Saturday between 08:00 and 13:00 for a new windscreen but was a no show. Not even a text or call or even an email to tell me that the windscreen they ordered has scratches so new one had to be ordered. What a heap of junk fogging me off with this story so liar liar pants on fire. As my luck had had it my windscreen cracked 5 days before the Mot due and had it booking in and now will have to cancel. So angry what has this generation come to just shocking… Read Full Review

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★☆☆☆☆

“Auto-Time_Wasters morelike ”

Written on: 06/09/2017 by Frost101 (1 review written)

So a couple of weeks back my car received an excited stone from the roadside as the vehicle in front plummeted it to my windscreen. a Crack appeared some 3 inches in length. on the passenger side. OKay I thought easy this, call insurance company (eSure). They promptly told me to get in touch with Autoglass..and so the inconvenience and mired of issues started. They (Autoglass) tell me that it takes 5-7 days to get my flavour of windscreen in, WTF!! National company with an lead time of 5 - 7… Read Full Review

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★★★★★

“Aced it.”

Written on: 31/08/2017 by Amazon69 (1 review written)

I needed a rear windscreen putting into my old Mercedes coupe. When I say old, it's old. 1971 in fact. I had failed to get it in myself. Called Autoglass to see if there was any chance they might have the skills...I wasn't confident due to their fitters mainly working on insurance jobs for modern cars where they have to just bond in place new glass into pretty much new cars. I was assured that they would be able to sort it out. I still wasn't convinced, but had to give it a go really. Fitter… Read Full Review

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★★☆☆☆

“Auto glass All PR, no service standards”

Written on: 30/08/2017 by Patterson1950 (1 review written)

Referred by insurer and confirmation of appointment by email . Mechanic did not turn up, did not ring to cancel or say why they had not turned up. TIme wasted and late for shift. The second mechanic was on time and professional but cracked the window trying to repair a tiny chip, so booked screen replacement for 4/7 later, again confirmed by email. I telephoned auto glass on the morning of appointment to confirm the appointment was still expected and was told mechanic was due in time slot and… Read Full Review

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★☆☆☆☆

“They Have Not Got A Clue What They Are Doing ”

Written on: 27/08/2017 by Leslie233 (1 review written)

After persistently chasing Autoglass as they never call you back at all although they say they will, I had my windscreen replace a few weeks ago and the rain sensor and light sensor do. We made 100% they new what windscreen to get on that 2 weeks on i get an appointment for them to come out and correct their mistakes. They leave a message just before saying i booked it in the wrong garage and they need to rearrange the repair.. they were booked to see me? They didn't rearrange they just sent… Read Full Review

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★☆☆☆☆

“Poor Service, not enough staff”

Written on: 23/08/2017 by PatriciaIngram (1 review written)

Big company, obviously not enough staff. Looks like they are trying to maximise staff utilisation by having no slack in the system, by this I mean any problems, no capacity = very poor service. Long term may backfire… Read Full Review

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★★★★★

“Very professional ”

Written on: 19/08/2017 by PierceKirkland332 (1 review written)

Came to fit windscreen at 8am,great get it over and done with, he explained everything and was very professional in everything he did, really good customer service and job well done… Read Full Review

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★★★★★

“Excellent service”

Written on: 10/08/2017 by 18Baker (1 review written)

First class service, professional, courteous and friendly. Thoroughly recommended… Read Full Review

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★★★★★

“Smart windscreen repair”

Written on: 09/08/2017 by Robbti332 (1 review written)

I was kept up to date as and when the technician would arrive I was even offered an earlier apointment But I couldnt take it Turned up at work was expecting a long wait so started to get to work,I then recieved a call to say he was outside and would i be able to let him start the repair . He explained exactly what he was going to do and then inspected the car so there was no damage before he started and there was none when he finished first class job No Mess The only thing about the whole… Read Full Review

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