During my hire period from Malage Airport the car's EPC and engine warning light came on and the car broke down and had to be towed. Drivalia advised charges would be made once a mechanic determined the cause of breakdown. The same day Drivalia charged me the full deposit amount - when I complained they advised this was a precautionary measure but they'd send me the mechanic report asap. I didn't hear back and had to chase twice to get a report; Drivalia advised it was diagnosed as misfuelling. I provided them with evidence of mileage driven and tank levels at pick up vs when car broke down. The numbers showed that no fuel could have been added to the tank during the hire period. Drivalia never objectively assessed this information, they just kept reiterating what their mechanic stated. After 3 weeks of almost daily communication back and forth and escalation to their headquarters and parent company CA-Autobank they refunded 50% of the charge. The refund was not because Drivalia objectively looked at the evidence provided but I believe they just paid it because they wanted me - the unhappy customer - to go away. Bottom line: Drivalia took my deposit for a fault I could not have caused and never objectively assessed the evidence I provided. I experienced Drivalia as a self serving company, serving itself quickly and happily but Drivalia certainly did not serve me as a customer. My experience with Drivalia was one of being ripped off - my advice is: Do not use Drivalia for your car hire.