Our overall experience I would describe as very good. Directions to collection point at airport were precise and service to car hire site very good. Process to collect car was very good too. Staff were friendly and the process of completing paperwork easy. 8/10 for interior cleanliness of car - could have been better. Process of returning car- once I found site - effortless as was return journey to airport. Overall a good 9/10

We have had many bad experiences with car rental companies but with Drivalia we got a perfect service, good clean car and friendly service. Will book certainly book again with Drivalia. .

After using another company the year before ( who’s quote for this year was ridiculous), I began the task of searching for a replacement. It is apparent that every company you look at has its good and bad reviews so I decided on Drivalia. Once in the airport we found the transfer bus which was waiting for us and a short drive to the compound ensued. Here’s a tip, watch where the bus takes you because this is the way you need to go when returning the vehicle and in fact is quite easy to find. On arrival, we were met in reception by a lady who was very thorough and although we had paid for the insurance through the agent, she was pushing to get additional cover as she explained that the cover I took was not adequate if we were to make a large claim, I declined the offer. We got the keys and went outside to the car which looked brand new, the paperwork showed damage to one of the alloys but we thoroughly checked the car before we took it. When we returned the car, the compound was easy to find, the staff checked the car out and it was fine, the shuttle bus took us the airport and the experience was better than I had expected and I would definitely use them again. The price I paid overall, for such a good car made for a very pleasing choice and I one I would repeat in the future.

Although paid for the full package absolutely no problems. Picked up car in less than ten minutes never had that before! Staff were very friendly and helpful. Wouldn't hesitate to pay extra for full package next time. Worth all the aggro!

We’ve been using Drivalia for a number of years, the staff are very helpful and do their best to get you on your way, the cars are nearly new and well looked after, the transfer from the airport to the office only takes a few minutes, we don’t use anybody else for our car hire

Overall a good experience but marred by the fact we missed the last opportunity to fill up and was charged €85 for €35 of petrol. The returning map was very clear but did not include fuel stations, something we have had with previous rental companies.

looks well organized,no long waiting time,get a phone call the day before.good value for money.

I usually go with the big global brands when on business travel but this time to save costs we chose this company and were very pleased with their staff, their english language and understanding was great. The vehicle was clean, tidy and was able to fit all our 3 large 22kg bags in. The only downside was the waiting as we were in a short queue of around 20 mins. Also the excess damage waiver was more than I would usually pay but this was offset by the lower cost of the rental. I would be happy to use these guys again. .

Prompt transfer to and from airport, great English speaking customer service, lovely car - all great. I booked through doyouspain.com and will not do that again - will go direct to Drivalia.

This was our second time to rent a car in drivalia (Alicante). Both times service has been very friendly and great. Cars has been good conditions and we had just the vehicle what we have order or even better. Last year we order it too small car and Drivalia update this bigger model whitout any extra charges. This year we get to choose the vehicle. We orderit 5+2 seated car but we get it 7 seated car whit good trunks space. Drivalia Office in Alicante is near the Airport and the shuttle bus working well. This year we return our car out of office hours and that was very easy too. I highly recommend Drivalia to others. I think that our experience has been great and whole process is been smooth becouse we buy the full cover to our rental cars so there is no extra cost when you go to pick up the car. You know exactly the price. Basically you just show your driven license (and passport if you are first-timer) and reservation number and get the car. This take only few minutes. Just for notice: this was our fifth trip to same area and we have rent a car every time. Drivalia experience has been best so far.

This company were recommended to us by friends and we have now used them several times over the past year or so. Service has always been excellent and staff very friendly & helpful. Booking and collection process runs very smoothly and vehicles are always in excellent condition.

Easy collection by minibus and friendly staff , small crowded collection office though (15-20min wait) . Got a brand new car to hire and the price was exactly as II was quoted online (no extra hidden costs but I did take the Ultimate package). Return process was easy , the directions given by staff were great and helpful. Would I use them again - Yes I would . Even though they not in the terminal building I had a good experience overall . Better than I can say for some of those companies within the terminal building! Thanks Drivalia for helping make our holiday an enjoyable one

Off airport but shuttle service good. Paperwork ready for us so we were on the road quickly. Easy handover on return. Will use again

Fast and professional service

My 9th rental with Drivalia at Alicante. Minibus pickup excellent, took less time to their site about 1 mile from terminal pick-up than waiting at terminal based desks. Usual hard-sell of extra insurance but I politely declined as I have my own annual excess policy. Fiesta 1.25 (approx. 1 year old) with 13 damage details (carefully listed on separate page) so not easy to check if any extra damage on collection but no problem with damage check on returning car. I used AutoEurope to book on a fuel Full/Full basis for £88 for 2 weeks so good value. I did have to re-book in August as the price was £125 when I originally booked in July. AutoEurope refunded the difference no problem. I will use them both again. Would have given 5 Stars Overall rating but for car having so many damage items although non were serious.

Everything went smoothly although there was a hard sell for the in-house excess insurance cover despite the fact that i had my own. Car damage was inaccurately logged but that was dealt with a in a very reasonable manner by helpful staff.