La Perle Clinic, Is a Awesome Clinic based in London, I was in London visiting a friend. Stayed for a week and seen as me being a girl I had to go and get pampered somewhere! my mate took me here fantastic place and really reasonably prices. I Come from a place Called Wolverhampton its around 135 miles away! and I always use a place called Lush Beauty And Laser Clinic! absolutely fantastic. I would 100000% go to either of these places you wont be sorry :)

I bought an unlimited pass for 1000 also and only had 1 treatment! i called up the citizens advice and they gave me the number to contact the insolvency service on 08456029848, i spoke to them explained the situation and they informed me that on the 16th of July the company has a hearing and is going to be wound up to determine what is going to happen next. I have not called them back yet, but i intend to do so and find out what their status is. I was informed by an adviser at citizens advice to contact them back once i know their status and then hopefully do something about getting my money back! This is unfair trading, i knew something was dodgy when they asked for cash only because apparently they machine has been 'broken' for weeks.. ! The number for citizens advise is 08454040506, ask for a man called Jack, he was very helpful. I wish you the best of luck, and do inform if anyone has anymore info!!

After several failed attempts to make an appointment finally got one for today because I contacted a member of staff on the mobile sadly I found out that the company has gone bankrupt and the other 4 treatments I was entitled to I can no longer have. I did NOT get a call or email telling me anything!!

Hi every one I went with my daughter yesterday to have a massage that I had bought from groupon. As we had read so may terrible reviews saying if you turn up late they cancel your appointment we arrived extra early only to find that the shutters of the shop were down and the people in the shop next to the salon said it had closed the day before. I wasn't surprised as I had spent two days trying to contact them. My advise is get onto groupon and get a refund ASAP

On November 2011 I purchased a voucher for Six Sessions of (IPL +RF) that cost £129 and since the beginning I have experienced the impossibility to book appointments online and the inability to contact telephonically because the receptionists of La Beaute Clinique do not pick up the phone. It seems that they have oversold their services through Groupon and they cannot cope with the demand. I have also witnessed how other customers had complaint about the same and how the receptionist laughed and said that they didn’t answer the calls because they had already too many customers. Invariably the receptionists have been consistently rude in all the occasions that I have spoken with them but yesterday they went too far subjecting me to an intolerable discriminatory behavior due to the fact that English is not my first language. Yesterday I finally got an appointment after having tried to contact on several times during the previous week and it was going to be my third session. Unfortunately I arrived late 8 minutes to my appointment due to train delays and the receptionist told me to sit down and wait and that one of the beautician would attend me, but after 40 minutes waiting and seeing that none of the beauticians that were passing by my side on several occasions without doing nothing were going to serve me, I asked her if she remembered that I was still there because I could not wait indefinitely due to my work commitments. The receptionist answered to me in a very rude way that she could not tell me how long I would have to wait and not even if I would be seen by a beautician. I answered her that if I could not have my IPL session that she could inform me instead of leaving me waiting indefinitely but she told me that she need not to do so because I had been late. Whilst we were having our discussion and totally out of the blue a beautician got involved and snapped me in a very aggressive way that “I was late and I was only a Groupon customer and that my problem was that I couldn’t speak English”, and she told me to leave the premises. The receptionist in turn seem to enjoy the racist comments of her colleague and did not do anything to calm the situation, on the contrary they were both laughing at me and being abusive because of the fact that, according to them, I cannot speak English. After seeing all this, I asked to the receptionist to see the owner but she told me I could not, and that I would have to write to the owner (but she gave me only her private email address: [email protected]) I also asked her to have a refund of my voucher but she told me she could not give me back my money because I had used two sessions. I asked as well that I wanted to rebook my appointment but she told that she was not going to give me another appointment in that moment and that I would have to call another day. They repeatedly dismissed me and they dared me that if I could speak English I would have to demonstrate it, in writing my letter of complaint. According to this company, the fact of being a Groupon customer together with the fact of not being a native English speaker makes you a less valuable customer. Obviously this company has no interest whatsoever in redeeming the Groupon vouchers sold but it seems to me that their behavior responds to a tactic to make the Groupon customers feel uncomfortable to make them desist from redeeming the full voucher. All in all, a horrible experience of discrimination on the grounds that I am a Groupon customer and racism on the grounds that I am Spanish and my accent is indeed noticeable although the staff girls were of Asian origin and Polish.

I bought a 6 session IPL deal with Groupon - BIG MISTAKE!!. On my fourth session, i got burnt by one of the therapists (i'd be keen to know what training these people have had). I emailed the clinic and was told that i could not get my money back. I wrote to Groupon who gave me my money back immediately (after seeing photos of my burns). Incidentally, when i told the receptionist that i got burnt, she told me that it had never happened before there. I then told her that i saw another customer come in and complain to HER about being burnt when i was waiting for one of my appointments. Please don't bother asking the clinic for a refund, just go straight to Groupon. They did not hesitate to give me a full refund. I also had numeorus problems with appointments and was told that my appointments weren't booked in when i got there. After 4 sessions, there is no reduction in hair growth so their treatment doesn't even work. I've had laser before and i think it's much better than IPL. I'll never try IPL again. The staff aren't the brightest and they are incredibly rude. Please don't buy Groupon deals for this place as you'll probably regret it. I wish there was a no star rating as this place doesn't even deserve one star.

Hmm, people on this thread may be interested to see that La Perle no longer seems to exist, however La Beaute Clinic is now operating from exactly the same address with the same photos of the clinic on its website. I did buy a voucher from Groupon for IPL hair removal at La Beaute but having realised in time that its the same place and read all of the reviews, the fact that it seems to have just changed its name & continued to operate seems so suspicious that I've cancelled the voucher. Thanks you all for your reviews, it looks like you've saved me from frustrating, expensive and likely pointless experience!

I bought 6 sessions of IPL for £240.00 three months ago, i first walked in to the clinic and it looked very nice and professional. The receptionist was very helpful convinced me to but it the 6 sessions, she booked all my appointments for days that i was able to make it for which i was very happy about. I had a patch test and it was good so i decided to have my first session with the same lady, i had my first treatment withnthe asian lady and she was very very very polite and nice and made me feel very comfortable. The second time i came i had a short eastern european woman by the name of kina and she was HORRIBLE she rushed my treatment, she was very rude when i wanted to ask questions she wasn't botherd to listen to me at all and the to top it off she as using her phone while she was doing my treatment!!!!i had my 3rd treatment a few days ago, there was a new receptionist she wasnt very helpful, because i lost my appointment card and i wanted to check my appointments and was almost lost couldnt help at all then i went in for my treatment and the lady wasnt even able to speak english she was also just rushing me! They dont have proffesional staff, hardly anyone is able to speak english and i dont even think they are qualified!THIS PLACE NEEDS TO BE REPORTED ASAP!!!!

I purchased a course of 6 treatments of IPL laser hair removal course at La Perle skin clinic through Groupon. I have now nearly completed the course and thought I would provide feedback. Firstly it is practically impossible to get through to anyone on the phone. I say I have nearly finished the course as I got stuck at work on the day of my sixth and final appointment and when I tried on numerous occasions to call to rearrange noone picked up and to be honest as this is the latest in a string of issues I have had I decided not to even try any further. (in the past I have waited for hours on the phone to get an initial appointment for a patch test and the remaining appointments i booked at the clinic afterwards- i purchased this back in march). They have totally oversold the treatments so with limited staff and treatment rooms they have no capacity to fully fulfil these. One appointment I had was scheduled for 6.30pm and at 7pm I was asked if i could come back another day as they wanted to go home. I refused so they did the treatment in less than 2 moinutes and shoved me out the door. I have had a different person treating me each time so they have no idea of my skin type, how intense the light should be for my skin etc. Also the treatment has not worked in some parts and only worked on a patchy basis (despite me being the perfect skin type according to a friend who had this treatment at harrods pale skin, dark hair) - I believe this is because they rush it rather than doing it properly to ram more people through the door and because you have a different consultant each time (probably so you cant compain to anyone in particular). To be honest I am surprised to see groupon are still offering their treatments. Their customer service is also beyond appalling. I have complained to groupon who were very speedy in their reponse and offered me a voucher to use on other offers; they said they were passing on my cvomments to the clinic but I have not had a reply and I am not holding my breath. It may be 'cheap' compared to other clinics but it was a complete waste of money.

I would highly recommend anyone wishing to use this clinic to read this review first. I booked some ultrasound cavitation treatment through Groupon - 5 sessions including a 10 minute consultation a few months back. Went to this clinic for my first session - all looks very nice and clean and white, first impressions fairly good... Got called for my treatment and went through and the girl asked me where I want it and so on and I asked her if I was not going to get a consultation and she replied that I don't need one... After doing a bit of research online I found a whole long list of around 20 scenarios in which you should not get the treatment, i.e. menstruating, varicose veins, liver problems and so on. Slightly worrying that not only did I not have a consultation - I wasn't given any sort of health questionairre to fill in when I arrived. Anyway I went back for my second treatment, as you do when you have paid for something in advance and this time was given a girl - seemed nice... at first... We went to a room upstairs and she started the treatment. This time I could hear a funny buzzing sound coming from the machine and it was very uncomfortable. After a few minutes I realised that the sound was actually being transmitted through me rather than through the air as I blocked my ears and could still hear it from inside. It was like a crackling, buzzing sound and it was becomming unbearable. I asked if I could use another machine and she replied that the machine was fine. Judging by my experience at this salon so far I had lost faith in the staff actually having a clue about what they were doing so I persisted that I wanted another machine. She again tells me that the machine is fine so I explain to her that if it does happen that this machine should damage my ears I will be sueing your company. Her response was that if there were no machines available I would have to forfeit the rest of my appointment. I was annoyed because she hadn't even checked. I asked for the manager. She tells me to go and wait in reception so I do... for a good 10 minutes...Manager comes down - resembles one of those arrogant boys from school who is clearly a bit blank behind the eyes but thinks a lot of himself. Can I just mention on my way down I spotted at least 4 empty rooms... Anyway he stands over me at reception - aggressive and intimidating behaviour and asks me what the problem is. I explained that I was worried about my ears and not really sure why I was sitting down here - all I needed was reassurance from someone who actually knew what they were talking about but instead I had been carted downstairs... He replies "Well when you start saying things like you're going to sue us what do you expect". Now any intelligent person will know that this is rediculously bad customer service. Firstly he is arguing with me over nothing, in reception around other customers. On top of this is is sticking up for his staff blindly because I told him I found her rude and rolled his eyes like I was lying. I told him I was worried about what was going on in that place - i.e. no consultation and no health questionnaire and he went off in a strop. He then sent me in for the remainder of my treatment in full knowledge of the above. I contacted groupon and they gave me a full refund. What a joke of a clinic - it is clear staff have absolutely no idea not only about the treatments but how to run a business. The look of the clinic doesn't match the quality of the staff emplyed and what can you expect with a manager who is clearly too stupid to understand what customer service is. I would highly recommend using another salon - even if you have to pay a bit more at least you will not be putting yourself at risk using this place.

- First it's very difficult to contact the clinic to make an appointment. - Staff and especially the manager guy at the reception are rude and interested. - Staff has always kept me waiting, while they are having a chat behind the reception desk - where everyone can see them. I once had an appointment at first hour (10:00am). I was kept waiting together with other customers on the street. At 10:10am the manager guy opened the clinic door without even mentioning an apology. - Treatment doesn't seem to be very effective. Staff is very fast - I honestly believe, that in fact they are just working hasty and sloppy. - I really regret having bought 6 sessions, as I don't feel like finishing the treatment at all. I am convinced, that this is exactly the strategy the clinic has. Because they really don't seem to care about their customers at all. They probably are hoping to make short term money and they close the clinic.