written by Philipo99 on 27/05/2021
Have used a few times. First orders were later but came. Most recent order didn’t arrive at all and their communications are terrible. Several mail sent and total silence from the company. They obviously don’t value customer service. Don’t use.
Click here for Amazon Home & Garden productswritten by Pattersontl89 on 21/05/2020
Ordered with ease, arrived swiftly, and there's where the good experience stopped. Items missing from the order, I emailed, used the contact us section of their website on four occasions before emailing again re the matter. A month later and all communications are being ignored and I'm still out of pocket. non existent and therefore dreadful customer service, avoid at all costs!
Click here for Amazon Home & Garden productswritten by on 04/05/2020
Appalling communication. Sent numerous emails and left messages on their website to update shipping address (immediately after placing order) but every single communication ignored. Also registered letter sent to their address but also ignored. Spent £17 on their website and received nothing so a complete waste of money ... Not good at all and now have to waste my time to get my money back from them. They have no phone number so cannot call them.
Click here for Amazon Home & Garden productsWritten on: 05/06/2020
If you have paid for your order by a credit card, initiate a chargeback with your card company.
This company seems to ignore all attempts by clients trying to reach them because for non delivery of goods.
Credit card merchants who are allowed to accept payments by credit cards get slapped with fees when a business has too many chargebacks. ...
If credit card company decides to terminate the merchant account, the business will lose the ability to process credit card payments.
A terminated account could also land the merchant on the MATCH list.
When merchants rack up excessive chargebacks, it not only cuts into their bottom lines,
it puts their merchant accounts in jeopardy.
No matter what the reasons, excessive chargebacks are bad for business.
1% is the top limit for chargebacks, before their ability to accept card payments put in jeopardy.
This means 1 client in 100. It is therefore upto you to join the others who are initiating chargebacks
Maybe this way, this company will get its act together
written by Ginai434 on 01/05/2020
Do not buy from this company, you will not get your order. They do not respond to emails and there is no telephone number. Appalling customer service. I have requested a refund but will not hold my breath, it's a small amount of money but the principle.
Click here for Amazon Home & Garden productswritten by anbo19 on 01/11/2019
This company takes payment for orders but does not deliver and is unreachable but mail and phone.
Click here for Amazon Home & Garden productsWritten on: 05/06/2020
If you have paid for your order by a credit card, initiate a chargeback with your card company.
This company seems to ignore all attempts by clients trying to reach them because for non delivery of goods.
Credit card merchants who are allowed to accept payments by credit cards get slapped with fees when a business has too many chargebacks. ...
If credit card company decides to terminate the merchant account, the business will lose the ability to process credit card payments.
A terminated account could also land the merchant on the MATCH list.
When merchants rack up excessive chargebacks, it not only cuts into their bottom lines,
it puts their merchant accounts in jeopardy.
No matter what the reasons, excessive chargebacks are bad for business.
1% is the top limit for chargebacks, before their ability to accept card payments put in jeopardy.
This means 1 client in 100. It is therefore upto you to join the others who are initiating chargebacks
Maybe this way, this company will get its act together
written by Tyson150 on 05/02/2018
I keep contacting them regarding a wrong order sent to me And no reply no customer service for 3 months already . Only automated emails
Click here for Amazon Home & Garden productsWritten on: 05/06/2020
If you have paid for your order by a credit card, initiate a chargeback with your card company. This company seems to ignore all attempts to clients trying to reach them because for non delivery of goods.
Credit card merchants who are alowed to accept payments by credit cards get slapped with fees when a business has too many chargebacks. ... If credit card compnaysr decides to terminate the merchant account, the business will lose the ability to process credit card payments. A terminated account could also land the merchant on the MATCH list.
When merchants rack up excessive chargebacks, it not only cuts into their bottom lines, it puts their merchant accounts in jeopardy.
No matter what the reasons, excessive chargebacks are bad for business.
1% is the top limit for chargebacks before their ability to accept card payments put in jeopardy. This 1 client in 100. It is therefore upto you to join the others who are initiating chargebacks do that this company gets its act together
written by 136Bullock on 08/01/2018
I placed an order, then received an E:Mail saying despatched. Two weeks later phoned as they had not arrived and was told they were on their way. Three days later the package arrived, the contents seed packets were mostly open seeds all mixed up inside the main package. Via their website I notified them and they have not had a reply
Click here for Amazon Home & Garden productswritten by on 23/10/2015
I had to pay for first class post which was more than my seeds actually cost but it still took 3 weeks for my seeds to arrive. Wouldn't have minded but I emailed the company 3 times and have still not had a reply. I'm sure if your order goes through ok and you get what you want it's fine. Maybe I was unlucky but I would still expect much better customer service.
Click here for Amazon Home & Garden productswritten by on 24/01/2013
It's one thing to advertise a service and deliver it. That's how business works. You get what you pay for. But with this company, it was more trouble than it was worth, especially and even with the low price of the product that was provided. Avoid this company like the plague.
Click here for Amazon Home & Garden productsWritten on: 16/03/2013
Have to disagree. I used this company last year, delivery next day, and no problems with germination and end result, as I compared with same variety from a leading organic company. This year I ordered this Thursday gone and received order within 24 hours, I can't complain at that.
Mark Mattocks
Written on: 13/01/2015
I have to agree. i waited ages for my seeds to arrive and now i'v seen them i'm not very confident that they will even grow. I wasn't expecting my seeds to be packed in sealed plastic packets and no information about the seeds apart from aprox how many and what was in the packet. I feel like throwing them all in the bin.
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As rated by our community of reviewers
Plantwoman's Comment
Written on: 16/05/2020
I started to worry about your comments after I ordered seeds last month and yes,there was a delay but that was expected due to lockdown. The seeds arrived in excellent condition a d Iordered a second batch which arrived in a few days.
Hiflyer63's Comment
Written on: 17/05/2020
Look at numerous reviews on Trustpilot showing exactly the same treatment. Seedparade have taken my money, haven't delivered, and refuse to respond to ANY communications since (8 emails and many messages on their website).
This experience seems common according to other Trustpilot reviews.
BEWARE.....
Lockdown is no excuse for ignoring emails, my order placed 4 weeks ago.
Hiflyer63's Comment
Written on: 17/05/2020
Look at numerous reviews on Trustpilot showing exactly the same treatment. Seedparade have taken my money, haven't delivered, and refuse to respond to ANY communications since (8 emails and many messages on their website).
This experience seems common according to other Trustpilot reviews.
BEWARE.....
Lockdown is no excuse for ignoring emails, my order placed 4 weeks ago.