Lillian Rose Flowers - www.lillianroseflowers.co.uk

Lillian Rose Flowers - www.lillianroseflowers.co.uk
★★☆☆☆
1.8
21.0% of users recommend this
  • Customer Service

  • Quality of website

  • Value For Money

Media Gallery for Lillian Rose Flowers - www.lillianroseflowers.co.uk

Refine your search

Showing star rating of:

(cancel refinement)
  • Average Rating Over Time
  • Within the last month ***** (From 0 reviews)
  • Within the last 6 months *** (From 0 reviews)
  • Within the last 12 months * (From 0 reviews)

“Excellent service ”

★★★★★

written by Stockport16 on 04/12/2018

I had some shocking news about a dear friend who lives far away from me. I immediately thought of sending her some flowers and never having used this kind of service before I just chose randomly. I was SO impressed with how easy it was to place my order and I even had a personal phone call to confirm the postcode was correct.The flowers arrived the next day and were beautiful. Thank you SO much. I will certainly be recommend you and use you again myself.

Was this review helpful? 0 0

“More than happy ”

★★★★★

written by nataschapedersen on 12/02/2018

Beautiful arrangement and extraordinary fast and kind service

Was this review helpful? 0 0

“Reccomend ”

★★★★★

written by Mooney183 on 11/01/2018

Friendly greeting. Excellent service. Beautiful flowers (not half dead as it sometimes happens).It took one phone call.

Was this review helpful? 0 0

“Fast response and a Happy girlfriend !!!”

★★★★★

written by Glennghiskhan on 29/11/2017

Got some flowers delivered to my girlfriend who’s down Bristol ( I’m up north ) . Went for an autumnal selection and judging by her reaction they’re beautiful ! Messaged to track delivery and they replied in minutes ! Great service . Will be using again . Thanks .

Was this review helpful? 0 0

“Very pleased”

★★★★★

written by GoldingAM on 21/11/2017

The flowers arrived for the time requested and although i didn't see them the recipient reported them as 'stunning'

Was this review helpful? 0 0

“Heart for Mum's funeral”

★★★★★

written by FiFiOB on 13/10/2017

I wanted to pay tribute to my Mum who was a great gardener who had an amazing ability to help roses bloom. I asked if red roses could feature in the display and I was delighted at the result. I ordered online from Ireland and had to travel to London for the funeral, so was also very impressed with this company's excellent client service in terms of confirming delivery etc. Thank you so much.

Was this review helpful? 0 0

“Excellent Service!”

★★★★★

written by roserees on 06/10/2017

Easy to order online and customise items to suit the occasion with the opportunity to add "extras" to make the delivery special. Great choice, great communication - fabulous flowers. Would recommend to anyone wanting a delivery - particularly in Birmingham city centre.

Was this review helpful? 0 0

“Funeral Flowers”

★★★★★

written by KasonHewitt on 04/10/2017

Thank you for the beautiful sheath of sunflowers that you made for my Mothers funeral. Could not have wished for anything better.

Was this review helpful? 0 0

“Such beautiful tributes”

★★★★★

written by Computernerd on 19/09/2017

We couldn't have. been happier with the beautiful floral tributes that you did for our dearly loved cousin Both the cushion and the cross flowers were so fresh. The colours were perfect and we cannot thank you enough as they were beautiful. You were recommended to us and we are very glad you were. Thank you for all your kind advice as well. We wouldn't hesitate to recommend Flowers by the person we dealt with whatever the occasion.

Was this review helpful? 0 0

“Absolutely delighted with the flower arrangement”

★★★★★

written by Carolaggie on 18/08/2017

I ordered on line for a family funeral which was hundreds of miles away, I wasn't sure what they would be like but took a chance. We travelled up to the funeral and were very pleased when we saw the flowers Lilianrose had arranged for us. Would highly recommend them

Was this review helpful? 0 0

“Super fast service”

★★★★★

written by CalebBanks27 on 10/08/2017

I placed an order at 9:00am for a colleague for same day delivery in South London. The bouquet and chocolates arrived at 14:30 and my colleague was absolutely delighted! Thank you for a prompt delivery, beautiful product and great service.

Was this review helpful? 0 0

“Beautiful”

★★★★★

written by cadd17 on 09/08/2017

The flowers were for a funeral and they were really lovely - just as described on the website. The arrangement was full of flowers and not "padded out" with foliage . I would highly recommend Lillian Rose

Was this review helpful? 0 0

“Flowers beautiful,Delivered as promised. Service great. ”

★★★★★

written by Jayniekin on 07/08/2017

Very pleased with the service,ordered Friday afternoon beautiful Gerbera bouquet delivered next day. What great service , have recommended you to a friend already

Was this review helpful? 0 0

“Excellent service ”

★★★★★

written by AnnBannerman on 26/07/2017

Urgently needed flowers were needed for funeral. Lillian Rose Flowers went above and beyond and met our short deadline with beautiful, much appreciate arrangement. Highly recommend them.

Was this review helpful? 0 0

“Cupcake beaquet”

★★★★★

written by Littlethings on 13/07/2017

I ordered the flowers for my sisters birthday and she is over the moon with them. I will definately use Lillian Rose again and would recommend them.

Was this review helpful? 0 0

“Very satisfied ”

★★★★★

written by Mila160 on 29/06/2017

I ordered a posy with a spray on top , I looked on the internet and came across Lillian Rose Flowers I picked out the colour what I wanted and ordered as this was for a funeral .The day of the funeral flowers was delivered to the house liked we asked and on time it was a beautiful posy and spray well worth the money . I would recommend people to buy flowers from Lillian Rose Flowers . Thank you so much once again .

Was this review helpful? 0 0

“Truly amazing flowers”

★★★★★

written by 58Sparks on 19/06/2017

Received the mosteautiful basket of flowers for my 70 th birthday . Excellently packed had been well watered, & so fresh basket included Roses , Peoneies & lilies . I will defenatly use Lillian Rose myself & will also recommend them. Many thanks

Was this review helpful? 0 0

“Fantastic service, beautiful flowers and handwritten...”

★★★★★

written by JerimiahDwyer225 on 03/06/2017

I have never dealt with this shop before and had to order a basket of flowers for a funeral, as I live in NZ picked off the internet. Their services were outstanding, beautiful colourful funeral basket with a lovely touch made by handwritting my words. Beautiful......very much recommend this florist.

Was this review helpful? 0 0

“Customer service a”

★★★★★

written by Kearns222 on 19/05/2017

As there was a misunderstanding with the address of the recipient owing to a mistake on my part There was a delay in getting the delivery but the staff at Lilian one flowers went out of their way To get this sorted and I would definitely use them again and recommend them to others,

Was this review helpful? 0 0

“Beautiful flowers ”

★★★★★

written by on 18/05/2017

I ordered some flowers for my friend and I went round to see her she showed me the flowers I ordered for her , they were very bright and colourful just how I like them. And very good value. I would recommend Lilian flowers to my friends.

Was this review helpful? 0 0

Our helpful community of likeminded people will be happy to answer any questions that you have.

Before posting your question please check to see that it has not already been asked.

Thanks for asking a question.

Once we've checked over your question we will put it live on the site and our strong community of experts will hopefully give you some great answers that you find useful.

We will email you when the question is on the site

Asked by Trishie on 3rd December 2017 Report this content
Oh! Dear, I ordered some flowers for a fellow member of a tennis club who is recovering from an awful car accident and after reading reviews here, I am concerned. I ordered and paid by telephone. Later I rang to request a receipt; I was told they were sent out at the end of the day. Twenty four hours later, still no receipt. I am now anxious that the flowers will not arrive on time and to add insult to injury, will not be fresh. Under the circumstances, that would be awful. What should I do?

Thanks for answering this question.

Once we've checked over your answer we will put it live on the site so others can gain from your experience. We rely on members like you to sustain our vibrant community so thanks again, we couldn't do it without you.

We will email your when your answer is on the site

Answers (2)
Report this content rufus0138 Written on: 04/12/2017
If it were me I would say "if they cannot be delivered on time I would like an immediate refund as the recipient will not be there to receive them and they cannot be left with a neighbour." Hope this helps.
Report this content Jemajk Written on: 04/12/2017
My flowers were a day late! They are awful, never replied to my emails. Terrible customer service.
Asked by Cc245 on 14th February 2017 Report this content
Has anyone received inferior flowers which arrived late and had no replies to the emails?

Thanks for answering this question.

Once we've checked over your answer we will put it live on the site so others can gain from your experience. We rely on members like you to sustain our vibrant community so thanks again, we couldn't do it without you.

We will email your when your answer is on the site

Answers (3)
Report this content SueNeate Written on: 15/02/2017
I have only used them once and it wasn't at one of the busiest times of year for a florist. My experience of them was totally positive.
Report this content MrsJones64 Written on: 15/02/2017
I ordered what looked like a beautiful bouquet from them and what arrived was completely unlike the photo on their website. It was embarrassing. They are rude and unhelpful and simply do not care. I would imagine after Valentine's Day you are not the only person complaining, hence you have had no reply. This company seem to have got to the top of a Google search and that lures us in...but do not be under any illusion that your complaint or dissatisfaction as a paying customer will be dealt with professionally, it won't be. I seem to remember not giving up in pursuing them for a refund which I think I eventually got in part. But I think that was only because I wouldn't go away. I'm sorry to say that you might just have to join me in the lesson learnt club.
Report this content Lemur-in-the-sun Written on: 16/02/2017
No. Never received any flowers, after ordering a "lovely" bouquet for my mother's 80th. But after making a big fuss, i did get my money back. You probably will get a refund eventually if you keep trying, though it does not compensate for the disappointment they cause, over and over again.
See All Answers
Asked by Fourspoons on 14th December 2014 Report this content
Has anyone successfully pursued Lillian Rose Flowers for refund through small claims court or been advised by trading standards?  

Thanks for answering this question.

Once we've checked over your answer we will put it live on the site so others can gain from your experience. We rely on members like you to sustain our vibrant community so thanks again, we couldn't do it without you.

We will email your when your answer is on the site

Answers (3)
Report this content Designerflowers Written on: 18/12/2014
I really cannot answer that question. I was recipient of a unsuccessful bouquet. My Brother was the sender. He did manage to get £20 returned which was 40%. The claim would have to come from him personally. I have read in the reviews that someone was reporting them to Trading Standards, but what came of it; I do not know.
Report this content FTP1234 Written on: 15/03/2015
I am going to speak to citizens advice about reporting them. There is something very suspect about this company. I paid on credit card so am going to raise a dispute this way as I doubt they will sort a refund for me. I was fobbed off on the phone and no response to any emails. I am so cross.
Report this content DarylClucas Written on: 28/04/2015
I have been let down by this company as well. They take your money, deliver late and send you inferior, very small flowers for the price and then shut all communications down. They will not respond to you at all.
See All Answers
Asked by Malvis on 25th March 2014 Report this content
The reviews on this site are very different from the testimonials included on the Lillian Rose Flowers website which are all very complimentary, I was very disappointed with the flowers sent to a funeral and complained to Lillian Rose Flowers and was offered replacement flowers or 'some sort of refund'. As it was too late for replacement flowers, I asked for a refund which I would add to my donation to the Macmillan Nurses. Since then I have received no reply to several emails. I wondered whether they are obliged to honour their offer of a refund? My query was dealt with by the Manager and Director of Lillian Rose Flowers. Hope you can advise me.

Thanks for answering this question.

Once we've checked over your answer we will put it live on the site so others can gain from your experience. We rely on members like you to sustain our vibrant community so thanks again, we couldn't do it without you.

We will email your when your answer is on the site

Answers (4)
Report this content faffer1000 Written on: 25/03/2014
Hello, I'm no expert in consumer law, sorry. You might try looking at the Citizens Advice website. Go to the Citizens Advice webpage. Click on 'Consumer' in the horizontal menu near the top of the page. Scroll down to near the bottom, then: Under 'Taking action about consumer problems' choose 'Common actions you can take'. From the next page under 'Getting a refund' choose 'If you want your money back'. Looks like you could argue that your goods were not of satisfactory quality which means you are entitled to a refund. But getting the money out of them is a different matter. Seeing as they have so many complaints on this site you could always threaten them with a letter to Trading Standards/the council?
Report this content kw280870 Written on: 25/03/2014
I wish i had googled this florist before i spent my money on flowers from them. The flowers they supplied were nothing like the ones on their website and when i complained they said 'did you take photos'...it was my Nans funeral!!! Yes, i just popped the camera out in my moment of grief as i had nothing better to do !! I also advised them that i couldnt return to take photos as it was over 100 mile round trip and it was snowing. They were dismissive, unhelpful and basically rude. It doesnt surprise me that you have not had a refund or a reply.....i never did. I hope you get something back from them.
Report this content Malvis Written on: 05/04/2014
I could not find a way of thanking the two members who answered my query re Lillian Rose Flowers so I am using this link to thank them for their interest and advice. I took the advice of faffer1000 and within a couple of days I was contacted by Lillian Rose Flowers for my credit card details so that they could effect a refund which I will pass on to Macmillan Cancer Support. If more people follow faffer1000's advice, Lillian Rose Flowers may improve their online customer care service.
Report this content misterg64 Written on: 06/01/2015
I have asked for a refund after 3 failed deliveries. When I said I would be reporting the company to trading standards for awful service, appalling customer services after I have had to send 21 emails, I was more or less threatened by company director that if I 'defamed' in any way they would take action! I will be talking to citizens advice and trading standards. Again, lesson learned that in future I will Google reviews for any online company.
See All Answers
overview