Lillian Rose Flowers Reviews - www.lillianroseflowers.co.uk

★★☆☆☆
1.9 / 5
23% of users recommend this
  • Customer Service

  • Quality of website

  • Value For Money

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Lillian Rose Flowers - www.lillianroseflowers.co.uk

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Latest Reviews

★☆☆☆☆

“Worst customer service ever !”

Written on: 08/12/2017 by Kimberlyl31 (1 review written)

Did not receive wreath in the time frame that I paid extra for. Arrived 5 days late and looked nothing like I had ordered. Frustrating to only be given the option of emailing complaints, would never use again and urge people to avoid !… Read Full Review

Tootz2012's Comment

Written on: 11/12/2017

Awful company..... they delivered my sisters flowers to my address despite emailing them 3 times (they wouldn't take my phone call). Was offered a partial refund only to be later contacted by the owner retracting this. She said the employee had no authority to provide refund so I didn't get one.

They have no consideration for personal upset.

They need to sort themselves out

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★☆☆☆☆

“WORST FLORIST EVER”

Written on: 07/12/2017 by KlaireA (1 review written)

I would highly recommend not using this florist find a different vendor this is by far the worst encounter I have ever experienced. I ordered flowers for my Mothers birthday from US for UK over a week to her birthday. I was sent a confirmation that the flowers would be delivered. I made payment and fulfilled my end of the deal. LILLIAN ROSE FLORISTS failed to deliver the flowers and failed to contact either myself or the recipient to say they were delayed. After about 5 to 10 emails they… Read Full Review

Tootz2012's Response to KlaireA's Review

Written on: 11/12/2017

This is awful.... the owner has complete disregard to the upset this causes individuals like us. I wish people would hold her to account!!

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★★★★★

“Fast response and a Happy girlfriend !!!”

Written on: 29/11/2017 by Glennghiskhan (1 review written)

Got some flowers delivered to my girlfriend who’s down Bristol ( I’m up north ) . Went for an autumnal selection and judging by her reaction they’re beautiful ! Messaged to track delivery and they replied in minutes ! Great service . Will be using again . Thanks… Read Full Review

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★☆☆☆☆

“AWFUL”

Written on: 28/11/2017 by Levi81 (1 review written)

Awful.Ordered yesterday before 3pm for same day delivery. Never arrived and never even contacted me to tell me they couldn't deliver. I had to contact them this morning to find out that they had a problem. They said they would deliver today ASAP. Still haven't arrived at 1.30pm. Have emailed them 4 times so far for a refund. Still waiting for a reply. I will never deal with them again. One of the worst companies I have ever dealt with. Avoid… Read Full Review

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★☆☆☆☆

“Bad service”

Written on: 27/11/2017 by 109Perez (1 review written)

Wish I had read reviews first. Flowers did not arrive for next day delivery for a 50th Birthday they finally arrived Four days later after several emails and trying to speak to them on phone. Flowers look brown and dried when they did arrive for it was not the surprise I had hoped to give… Read Full Review

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★☆☆☆☆

“Deplorable Company”

Written on: 25/11/2017 by peBoyd332 (1 review written)

Elderly sister in law ordered flowers for her husbands anniversary,took her money from her bank but flowers never arrived. Refused to talk to her or her family, no apology and no refund. Trading Standards should look into this company… Read Full Review

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★☆☆☆☆

“Double charged”

Written on: 23/11/2017 by DianaAllison180 (1 review written)

Ordered and flowers delivered and were good so no fault attaches to local flower shop BUT found on my bank account had been charged twice by lilian rose. Given the run around by phone and email with no refund in spite of numerous attempts. Still waiting… Read Full Review

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★☆☆☆☆

“Very angry ”

Written on: 23/11/2017 by Dania3506 (1 review written)

Doesn’t even deserve 1star rating! Still waiting on flowers to be delivered! Excuses they didn’t have address! Phoned the order and gave the address! How can someone take an order and not take delivery address! Beyond me! Despite emailing and getting promises they would be delivered still waiting....why are they still allowed to trade and take peoples hard earned money.....sending flowers is for a speacial occasion and they have just ruined it!!!!… Read Full Review

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★☆☆☆☆

“Avoid”

Written on: 22/11/2017 by Yuremt109 (1 review written)

Flowers were ordered for next day delivery for a birthday present. They did not arrive. If you call them to ask why they hang up on you. £60 spent and nothing received… Read Full Review

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★★★★★

“Very pleased”

Written on: 21/11/2017 by GoldingAM (1 review written)

The flowers arrived for the time requested and although i didn't see them the recipient reported them as 'stunning'… Read Full Review

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★☆☆☆☆

“Avoid at all costs - Non existent customer service ”

Written on: 19/11/2017 by jms001x (1 review written)

My wife ordered two bouquets at £35 each for both of my older sisters prior to attending a funeral of my recently bereaved younger sister. Order supposed to include free shipping and guaranteed next day delivery if ordered before 8pm. Total expenditure £76.99 (no free shipping). Flowers not delivered next day, when I phoned and enquired about Tracking, simply fobbed off and told to send an email to their help team. Sent email no response followed up with second then third email to all of… Read Full Review

Jms001X's Response to jms001x's Review

Written on: 20/11/2017

After some communication back and forth with Lillian Rose Flowers, they are in the process of refunding and have apologised for late delivery and inconvenience. Therefore this matter should now be resolved.

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★☆☆☆☆

“Rubbish service”

Written on: 17/11/2017 by Newtonpn438 (1 review written)

Ordered some flowers for my friend who had major operation flowers didnt arrive. Tried to chase up why lady in shop who i ordered from didnt care less and very unhelpful not even a sorry ! Just gave me an email Still waiting for reply , oh a of course money came out my bank straight away… Read Full Review

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★☆☆☆☆

“AVOID AVOID AVOID”

Written on: 14/11/2017 by LynArcadia (1 review written)

This middleman company have one job, to pass on information to a florist. They have absolutely no communication skills which makes their task impossible. They got the date, the time, the place and the message wrong. After countless emails trying to get them to correct everything, and receiving confirmation emails wrong multiple times I began to wish I'd used a reputable florist. The final message they sent made absolutely no sense and could have been written better by a drunken sailor trying… Read Full Review

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★☆☆☆☆

“£30 Handtie for my sister's 70th Birthday ....”

Written on: 12/11/2017 by Chrishooper (1 review written)

For my sister's landmark birthday my wife and I decided to send her a nice bouquet. We paid £30 and with delivery the total came to just under £39. While we were happy to pay this amount we did expect it to be an impressive arrangement. When my sister received the flowers she emailed to thank us. As I am a delivery driver for a local florist I was interested to know what they looked like and asked her for a photo. we were absolutely disgusted. The flowers were presented in a bag of water… Read Full Review

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★☆☆☆☆

“Worst customer service”

Written on: 29/10/2017 by AtticusRoberts (1 review written)

As you can see from other reviews this outfit take your order and money then cancel your order without letting you know this in order to keep your money. Been phoning emailing them for a month and they are ignoring me.  Please go elsewhere… Read Full Review

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★☆☆☆☆

“Funeral flowers not delivered.”

Written on: 29/10/2017

Ordered flowers from this company then got a text from them to say they could not fulfill my order when I complained they basically tried to make it my fault. I've given them 1 star only because I have to. WARNING WARNING WARNING… Read Full Review

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★☆☆☆☆

“Awful”

Written on: 15/10/2017 by ihMeredith362 (1 review written)

Placed order for funeral flowers.....never arrived. Contacted customer service and requested a refund, completely ignored. Do not order from these. They are taking your money and not delivering the goods!!!… Read Full Review

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★★★★★

“Heart for Mum's funeral”

Written on: 13/10/2017 by FiFiOB (1 review written)

I wanted to pay tribute to my Mum who was a great gardener who had an amazing ability to help roses bloom. I asked if red roses could feature in the display and I was delighted at the result. I ordered online from Ireland and had to travel to London for the funeral, so was also very impressed with this company's excellent client service in terms of confirming delivery etc. Thank you so much… Read Full Review

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★☆☆☆☆

“Rubbish rubbish rubbish”

Written on: 10/10/2017 by TaraDawn (1 review written)

Having been recommended this company by Eflorist I stupidly didn't read the reviews before placing an order which they guaranteed would be delivered Saturday and they weren't some rubbish excuse of flower shortage they had my contact number but didn't let me know it took me to complain as to where they were. Son when I did complain was that redelivery would be Tuesday as soon as possible and that the flowers would be upgraded and a box of chocolates sent out. The flowers still weren't delivered… Read Full Review

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★☆☆☆☆

“DISGUSTING - AVOID AT ALL COSTS!!!!!!!”

Written on: 08/10/2017 by Kyle88RR (1 review written)

This company are a disgrace. Firstly, they are not even a florist, they are a middleman - so go elsewhere. I ordered flowers for same day delivery (over £50.00) only to be sent a text message that afternoon saying that they could not complete the order. Rang back the sales line, guess what, THEY CANNOT DISCUSS ANY ORDERS WHATSOEVER ONCE THEY ARE PLACED, YOU HAVE TO EMAIL OR TEXT THEM!?!? Which of course, they do not respond to. And it soon becomes obvious why they do this. A text message… Read Full Review

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