Diamond Heaven Reviews - www.diamond-heaven.co.uk

★★★☆☆
3.1 / 5
50% of users recommend this
  • Customer Service

  • Quality of website

  • Value For Money

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Latest Reviews

★☆☆☆☆

“Don't bother ”

Written on: 20/01/2022 by zoBaxter355 (1 review written)

There is a glitch on the website whereby the image of the product shown is different to the one actually being ordered, so I inadvertently ordered the wrong product - I was going my the image. I have been trying to get a refund for the past 2 weeks now with very poor communication. Today Diamond Heaven have finally agreed to asses my return but that I will be responsible for covering shipping costs and have not even confirmed that I am eligible for a return. This is incredibly… Read Full Review

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★☆☆☆☆

“Our experience tainted the early stages of our engagement.”

Written on: 19/12/2017 by Regancw126 (1 review written)

Our experience with Diamond Heaven went from bad to worse and ultimately tainted the early stages of our engagement. After receiving the ring we had to return it due to very obvious manufacturing imperfections, we waited 6 weeks for a ''brand new setting'' to be made but when it finally arrive, it was damaged and in a worse state than before. We had the examined by the National Associate of Jewelry who deemed it 'unfit for purpose' due to a handful of issues. We returned the ring in its… Read Full Review

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★★☆☆☆

“Insensitive customer service after DH manufacturing fault”

Written on: 18/10/2016 by mrcgt (1 review written)

As a bloke buying an engagement ring alone, the task is daunting. I had researched diamonds, rings and settings online before making a list of merchants I was going to visit around Hatton Garden. I travelled the 200 miles to London and planned to spend the day getting it right. After visiting 4 merchants, negotiating price (recommended for all to do) I settled on a diamond from Diamond Heaven, and decided on the ring and the setting. The staff member who dealt with me was great and I was… Read Full Review

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★★★★★

“I have been meaning to leave this review for a while...”

Written on: 26/06/2016 by Aceu59 (1 review written)

I have been meaning to leave this review for a while but I have been busy at work. I purchased an Engagement ring, who was extremely knowledgeable and patient. On collection I sat down and was shown the GIA laser inscription and certificate for the diamond I had purchased. I had been looking around for a while and she took the time to talk through everything. I will definertly recommend Diamond Heaven! Thank you… Read Full Review

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★☆☆☆☆

“Misleading, would not trust them ”

Written on: 25/12/2015 by jlPayne148 (1 review written)

wary about using this company, especially if you want a certificated diamond. We used Diamond Heaven Birmingham to buy an engagement ring. We dealt with the owner, selected a setting and asked for a GIA certificated diamond. GIA are the main authority who certify diamonds. Our ring was firstly set in the wrong setting (not complaining, mistakes happen). On both occasions we tried to collect the ring we had to remind them for the certificate. We were palmed off with excuses on both occasions… Read Full Review

Lauren802's Comment

Written on: 11/03/2016

Hi, I'm also having a lot of difficulty, having been given the wrong ring and now having to chase for the right one at the moment I don't have a ring at all!! Who are you dealing with? I would really like to contact someone higher up.
I'd really appreciate your help,
Thank you :)

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★★★★★

“Amazing value service and product!!!”

Written on: 15/11/2015 by Npcorc (1 review written)

Being a typical man, I came knowing nothing about what I wanted?? Had been confused by other shops. Came to diamond heaven in the jewellery quarter in Birmingham and the guy who served me (I don't know his name), was fantastic, took time to talk me through it all and found the perfect ring for me!! Also, he did everything he could to get me the ring in time, which he did! Thank you ever so much. My fiancé also adores her ring!! … Read Full Review

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★★★★★

“Crown Jules are just Fantastic!”

Written on: 14/11/2015 by Chase141 (1 review written)

My mate and I visited the jewellery quarter recently and was recommended to visit Crown Jules by a lady from another jewellers. Want to say thank you for all the help and will visit again soon!… Read Full Review

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★★★★★

“Could not be happier”

Written on: 02/09/2015 by 374Vargas (1 review written)

Brought a diamond eternity ring from diamond heaven a few weeks ago as a birthday gift for my wife. We've been married 5 years now and have two kids so I thought it was about the right time! I came across the site via google and found it easy to browse, there was plenty of choice for me to choose from. As I live local so decided to visit the store. The young lady who served me was great (sorry I'm terrible with names) and we found a ring in no time! My wife absolutely adores it :) Look… Read Full Review

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★★★★★

“Awesome!”

Written on: 29/08/2015 by brummy1999 (1 review written)

I went to the jewellery quarter recently to try and get some ideas for an engagement ring. I was blown away with the incredible customer service from the staff at Diamond Heaven, in particular her knowledge of diamonds and the amount of time and attention she was willing to spend with me. At no point did I feel pressured to buy, it felt more like I was being helped to find the perfect ring for this special occasion rather than just being another sale to them. I Will be recommending Diamond… Read Full Review

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★★★★★

“Awesome”

Written on: 26/08/2015 by Larsonup313 (1 review written)

Recently purchased a lovely engagement ring from diamond heaven. I'd been recommended be a colleague at work who'd brought his ring from them; being a firm believer in recommendations I thought they'd be the best place to start. The website was easy to use and allowed me to customize everything to my specifications, this was something I couldn't seem to do on other sites. Communication was great, kept up to date with what was going on and when I requested updates got a prompt response. The ring… Read Full Review

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★☆☆☆☆

“Very disappointing”

Written on: 03/07/2015 by Gorman238 (1 review written)

I am not going to rewrite my review as I only did it a week ago. I am not sure why the 11 reviews that were on this website (many not good) have disappeared. It would seem that the only reviews available to potential customers now are five star ones on another site! I am trying to resolve my problem with diamond heaven before it goes to court but it is not looking good as I cannot get any replies to my emails. If the case is sorted then I will post another review to that effect. At this moment… Read Full Review

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★☆☆☆☆

“Very disappointed.”

Written on: 24/06/2015 by Dudheath (1 review written)

I purchased a very expensive diamond tennis bracelet from Diamond Heaven. This was a special birthday present for myself. I was thrilled when it arrived but very sad when it broke the 4th time I wore it; it broke as I was fastening the clasp. I contacted DH immediately and expected to be offered a refund. However, what followed has caused extreme upset and anxiety. I was not only accused (backed up with so called expert reports) of breaking the bracelet "at speed" by catching it on something… Read Full Review

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★☆☆☆☆

“Left with NO Wedding Ring!”

Written on: 18/06/2015 by MCK13 (1 review written)

Appauling customer service - My husband lost his wedding ring Dec 14, Fully insured and paid out within 3 days, I contact DH for a replacement, as they supplied the original. When I received it in January, was a totally different size ring, in platinum weight and chunkiness. I immediately returned it and told them of the differences, after lengthy discussions with their sales advisor,and being asked for the dimensions of the original ring as they didn't know! they said it would cost me an… Read Full Review

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★★★★★

“Exceptional quality and the best prices we found anywhere!”

Written on: 04/03/2015 by guybentick (1 review written)

I know this an old thread but it's on page one of Google when you search Diamond Heaven reviews, so thought i'd post my experience of them here in case anyone else looks and wants an up to date review. I looked all over many websites and many Jewellers both high street and Manufacturers trying to find the best quality Diamonds with the best price tags. I was upgrading my wife's Trilogy ring for our 10th wedding anniversary. It took me weeks to find Diamond Heaven and at first I thought the… Read Full Review

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★☆☆☆☆

“Mis-sold Diamonds”

Written on: 04/10/2014 by Donnellymu22 (1 review written)

A Diamond Dealer/Shop relies on it's reputation and honesty. I ordered D-E VVS1 1.25 carat earrings from Diamond Heaven. A significant purchase, and one grade lower than the very best diamonds that money can buy. I collected the earrings and when I got home, was concerned to note that the insurance valuation showed a value of half of the advertised cost as shown on their website. Long story short. I had two separate independent valuations undertaken, at my own cost; they concurred and stated… Read Full Review

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★☆☆☆☆

“Astonishingly bad customer service!!”

Written on: 20/09/2014 by joe.smyth.12 (1 review written)

Where to begin.... I was looking for an engagement ring for my girlfriend and about a week ago I found this website and liked a look of some of the products. They seemed to have a vast collection of round cut yellow diamonds, which is just what I am after! I used the online form to book an appointment with the London store. A few hours later I received an email saying the store isn't actually open, but will be available for appointments the following week. No problem. I waited until the next… Read Full Review

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★★☆☆☆

“Staff not helpful”

Written on: 06/09/2014 by Gb71 (1 review written)

After taking my engagement ring to be resized I asked about a claw that was slightly offset only to be told that with that cut of diamond the claw will be slightly offset and they could not reshape the claw. This was acceptable as it was only 1 claw. After 4 hours of waiting for the resizing I was given the polished ring only to find that the diamond was loose and that all of the claws had moved. There was no apology as to why they hadn't noticed this bit sent it back to be tightened. After… Read Full Review

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★★★★★

“I love my diamond engagement ring!! ”

Written on: 04/09/2012

After searching quite a few jewellers including local and high street I was struggling to find exactly what I wanted as my engagement (yes I am very fussy!!) I then stumbled across diamond heaven on the internet and arranged to go to Birmingham and take a look around their shop. They had a huge collection of diamonds mounted and their own. Me being fussy found a set of three diamonds in a trilogy ring that were perfect however I didn’t like the mount it was set in, it looked a bit manly. They… Read Full Review

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★★★★★

“Great!”

Written on: 30/06/2012 by Christiehandy (1 review written)

Brought two wedding rings from diamond heaven. Mine had diamonds set all around and my partner went for a plain platinum band. Service was good and efficient. Very pleased, would highly recommend then to anyone planning for the big day :)… Read Full Review

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★★★★★

“Very pleased”

Written on: 27/04/2012 by Maxtothemaximum (1 review written)

Visited diamond heaven's website and found it very easy to navigate. Wishlist feature enabled to keep all my favourties in one place while I was browsing. Decided on a diamond solitaire ring with a 0.50ct diamond in platinum, deicded to give them a call and to ask a few questions. The lady I spoke to was extremly friendly and informative, really put me at ease with the purchase! After a short wait my ring arrived and it is fantastic. My housemate was proper gutted as he'd brought one from… Read Full Review

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