O2 Business Reviews

Click here if this is your business
★★☆☆☆
1.5
From 2 reviews
18.0% of users recommend this
Click here if this is your business

  • Reception

  • Customer Service

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  • Value For Money

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“Pretty Pleased”

★★★☆☆

written by fluffyduckling on 07/07/2015

I've been putting off upgrading my phone for a long time as I don't want to have to spend ages on hold and all the faff involved with it. When I rang O2 I did have to wait a little bit on hold, but when I got through to the lady she was really helpful and sorted it out straight away. My new phone arrived within the next couple of days - although it came to my work unpackaged and without a name on it, just my phone number, so I am lucky my work colleagues are so honest or it could have easily gone missing. I had a slight issue in setting the new phone up as it took 24-48 hours to set up the phone connection, but I rang O2 twice and they talked me through everything to do. So although I had a couple of gripes, they're customer service was very good, which I was surprised but pleased with! Now the phone is set up (iPhone 6) it's great, I love it!

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“Great product but dreadful (BT) backend”

★★★☆☆

written by group62 on 23/06/2011

Ive been with o2 for some time now and the product is very good, where it lets itself down is the legacy BT backend service systems. When my business mobile contract expired I switched to a cheaper package with o2 which caused loads of billing problems and, my business phone being switched off twice, for 12 hours during a 6 month period. Ive been with Orange, Tmobile, Vodaphone, so I know that none of them are particularly great.

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