Cut Plastic Sheeting - www.cutplasticsheeting.co.uk

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Cut Plastic Sheeting - www.cutplasticsheeting.co.uk
★★★★★
4.6
93.0% of users recommend this
Click here if this is your business
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“Unprofessional & Unreliable ”

★☆☆☆☆

written by RB_VR on 22/05/2017

As mentioned in the previous review this company is a joke. Placed order on 29th of April for a premium nominated day delivery on 5th of May but item didn't get delivered so called their customer service (You will be lucky if can get anyone on phone before multiple attempts), who had no idea about this delivery failue. Finally someone called from their office to apologise for the delay blaming their supplier as items were not even dispatched but they don't bother telling customer about it. As surely, customer will call to check for delivery and then they can share the news. Why bother respecting customer's time and anyway the motto of this company is we give a damn about customers. Anyways, I was promised that delivery will now happen on the 8th of May via AM delivery option i.e. delivery before 12pm.I hired a handyman for this job to start after 12pm as was hoping to get the delivery before 12pm. However, when the parcel didn't arrive till 1pm, I made a call to their customer dis-service department (Name more applicable for this company's staff). This time excuse was the delivery company, who damaged one of the acrylic. More apologies and another promise to get the delivery before 12pm on 13th of May. After wasting so much time waiting for this delivery i didn't had desire to continue with them but gave one more chance. Again, I hired handyman to start at 1pm but to my biggest shock they failed to deliver it on the third attempt. They were shut on Saturday and don't have any out of office hours number so had to wait till Monday to take my steam out and ask for the refund. On Monday their courier showed up on my door and was politely asked to return item back. Good luck dealing with this unprofessional and unreliable company.

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“Another company who won't deliver to the North.”

★☆☆☆☆

written by MarlieMorrison361 on 03/02/2017

Yet another company who refuse to send stuff to the north of Scotland. Maybe my order was too small, who knows, but they refused to send the sheets to the Aberdeen postcode area. After taking time to choosing the product, entering the measurements and selecting the various options, I was rather annoyed and called to try and find a solution. I spoke to the manager who claimed that their courier wouldn't deliver there. Strange as I received deliveries from that courier twice a week. When I called the courier I was was told that of course they deliver to my postcode even if there might be a small surcharge on some items. This happens far too often and usually with companies who have little regard for customer service. I got the distinct feeling that the company didn't really care about me as a customer and that they certainly werent prepared to go out of their way to help me.

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“Worst company ever”

★☆☆☆☆

written by Vance172 on 06/04/2016

Never replied to all three emails I sent, never received item after at least 8 working days when it is meant to only take 2-3 working days. I am going to demand for a refund. This is the WORST COMPANY EVER. The Perspex was 3 times as expensive as the ones I wanted to get initially. However this website seemed to have good reviews and so expected a great service. BIGGEST REGRET EVER.

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Jlnngmh's Comment

Written on: 08/04/2016

So I contacted the company and spoke to a guy who claims to be the manager (as I wanted to speak to one). Never had I have to experience such attitude from a company representative that has just received £300 from me. The delivery company apparently attempted delivery but never bothered to leave a calling card/contact me on mobile. These people give you a rough time frame and expect you to be in all day for it. This is impossible for people who live alone. I sent in emails asking if the caretaker could take it in for example. If only they could have replied to this. The company reacted defensive and condescending towards me which I was not happy about. A lady being off sick for a few days does not mean that all emails can be ignored. I will NEVER RECOMMEND this company to anyone. This purchase has only caused me agony and heartache. As the service is atrocious and when I spoke about the bad customer service, all I hear is 'I am sorry that you feel that way'. I was expecting professionalism and politeness when I speak over the phone but unfortunately this guy was raising his voice at me shamelessly.

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“Green acrylic plastic sheeting”

★☆☆☆☆

written by Mjrr on 24/06/2013

I recently ordered green acrylic sheeting for splash backs in my kitchen. In the photos online they looked a nice bright lime green, however on arrival they were described by my wife as "Buzz light year" green! They didn't look classy as I'd hoped but instead really cheap. As such I've wasted more money than I could have on tiles (the acrylic is lying in my garage collecting dust). The customer service in the ordering process was brilliant, absolutely no faults there. I was contacted twice to double check my measurement requirements and the team were really helpful. My best advice to anyone considering ordering would be to get a sample and make sure you're happy with the colour. I wish I did!!

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