written by ellisx20 on 09/09/2017
Current project is a new kitchen. Decided all new appliances were required and Empire Direct were best price. Pleasure to deal with the company, all telephone calls followed up with emails so no confusion. Agreed delivery date and excellent communication re timings etc. On day of delivery received a call to say the team were running early, much appreciated. The 2 guys checked out where I wanted to store the items, moved 1 item out of old kitchen and placed all items exactly where I needed them. Checked glass items with me. 2 guys from van 4 who had a sense of humour with excellent Customer Care skills. Thanks to all concerned.
written by Sandersor485 on 15/03/2017
Had to order a new washing machine in a hurry. Having had excellent service from Richer Sounds in the past decided to try their sister company Empire Direct. Price was as cheap or cheaper than any others. Ordered Sunday morning, delivery available on Tuesday. Received e-mail Monday informing me 4hr slot when would arrive. Received phone call Tuesday from delivery driver half an hour before delivery at the quoted time. Delivery team on van 7 arrived exactly when they said they would. Delivered new machine to where I wanted it, unpacked it and removed packing and removed old machine. Whole process simple straight forward and stress free, perfect.
written by 136Leblanc on 15/03/2017
From order to delivery this was very efficient. Delivery times were communicated promptly. Delivery men were polite and efficient. Old machine removed carefully and new machine was unwrapped and all packaging removed.
written by robrsfocus on 03/03/2017
Ordered from Empire direct as I am a big fan of Richer Sounds , delivery on the time and date agreed with the sales team good price not found a better one .
written by 167Medeiros on 28/02/2017
Great service. Ordered on the phone and small price drop to match a competitor agreed. Delivered 2 working days later for free. The drivers of delivery van 1 were excellent. I was given a 4 hour delivery window before the delivery day and the drivers phone number. He phoned when an hour away on the day. Very happy so far, hopefully if any after care is needed the experience will be as good.
written by fcDonaldson487 on 12/02/2017
I was moving, so I needed deliveries at the new address, which I ordered before moving and arranged a delivery date. This was all confirmed simply at the time of ordering. I did get an email asking about parking restrictions and other access-related things. Once this was given, I got a call on the day when the delivery guys were about 20-30 mins away. They arrived on time and super quickly got the new washing machine and tumble dryer off the truck and in to my garage, removed packaging and then took it through the door to my utility room. They let me know all the things I had to do to get the items up and running. I cannot stress how quickly and efficiently they did this, with a lot of care when space was tight.
written by Dave_g on 01/02/2017
Shopped around, and suddenly thought of Empire Direct. A rattling good price, excellent service from agent on the 'phone, and delivered right on time, took the fridge through to the kitchen, couldn't be more helpful. Excellent value for money, would recommend. No hassle and fridge in & working in quick time, with over £150 saved.
written by PWB_Coles on 27/01/2017
Generally a good experience, though not as good as before where the delivery man took photos and plugged the appliance in. Spoilt by the first visit, which was just before Xmas. Unpacking was probably the sticking point as the transit bolts were not removed and protective tape was left on the machine, as the appliance is supposed to be unpacked It left me mildly irritated
written by Tyrese370 on 11/01/2017
From initial enquiry and quite to the delivering of my oven and hob this company kept me informed of everything up to the delivery to my doorstep. The guys checked with me the cindition of the delivery and placed them where I wanted. Fully recommend these guys to anyone. They give in line purchasing a very human touch. Thank you
written by Lilyana356 on 30/11/2016
Ordered 2 large appliances on the Thursday and they were sitting in my kitchen by 7am Saturday morning. Delivery guys were great too, courtesy call the night before with a 30 minute delivery window. Will be using again. !!
written by 1965Morales on 17/11/2016
Easy to order, delivery first class. Product was faulty and customer services could not have been better, the real test is when it goes wroproduce the ll is the issue managed. New product delivered, no issues what so ever, thanks.
written by Jake450 on 17/11/2016
very good customer service and kept up to date with order progress and any problems which were efficiently resolved. Delivery was very well executed with a call when they ere 30 minutes away very impressed over all
written by Misbah1000 on 28/10/2016
Good price for siemens fridge freezer, with 5 year warranty. Delivered in 48 hours can get next day for cost. Good service by guys who delivered and unpacked fridge and took packaging away. Very helpful , really recommend theses guys. Next item I buy will defo go to Empire direct.
written by jdadhra on 12/10/2016
A very swift transaction. Ordered dishwasher on a Tuesday wanted it delivered on the Thursday but I had call on the Wednesday to say that they were in the area and it was delivered. Amazing service and well communicated. Your delivery men MC and JP were very professional and very polite, well done.
written by obtempero on 25/09/2016
Having purchased a Panasonic American fridge freezer it was delivered as arranged by van 36 MD &SB unfortunately the evening before the builders had placed a 200kg bag of material next to the skip already in the way. Fully expecting them to suspend the delivery I went to explain. Instead of taking the easy option they weighed things up and took I through my garage and through the patio doors. This saved a great disappointment to my wife. I can not thank them enough
written by Barnyrocky on 16/09/2016
Great service right down to the item being delivered.
written by on 21/05/2016
Well designed website, giving all the relevant information, making ordering of new washing machine easy. Would recommend EmpireDirect to anyone seeking a new appliance.
written by on 24/04/2016
Excellent range of products at good prices. Follow up phone call to check details. Great ability to choose delivery date. Text message first thing in the morning detailing four hour delivery slot, along with a driver contact number. Nice cheerful delivery men - and on time. Very happy with the tumble dryer, and cooker hood just been ordered too! Next on the list will be our tired washing machine replacement... when it finally gives up! Thank you.
written by Russell279 on 18/04/2016
Easy to find stuff on their website - good options for delivery. Competitive pricing.
written by on 04/04/2016
I found the product information provided very helpful. It would be even better if there was a comparison page provided. Checkout was straight forward too.
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Appcity's Comment
Written on: 12/01/2017
We are delighted that you enjoyed shopping with us. Thank you for your great review.