written by on 20/06/2016
Not the easiest of processes in terms of getting the administrative side organised and contracts signed This side of things was only resolved some months later by the interception of Account Manager and Customer Care Advisor. The 1st contract change (BG to Corona) has not gone smoothly either - no meter reading taken at close of contract. Whose error is this?
written by Cassidywb324 on 16/12/2015
I signed up with utilitywise a while ago despite knowing that they were earning a fair shilling off me in commision i just could not face dealing with it myself. Anyway after a long process i agreed to join. However when i recieved my welcome pack it contained a full big toe nail in the envelope. I was disgusted. Other than that the service has been ok
Written on: 23/12/2015
Dear Cassidywb324,
Thank you for your message and thank you for your kind words regarding our service.
I am sorry to hear about the addition to your welcome pack (a digusting addtion) and thank you for bringing this to our attention. I'm sure you have gathered that this is not part of the welcome pack. We do send hundred's of packs out each week and i would presume the nail is a fake nail extension some ladies wear these days.
I have informed our customer services and distribution team of the rare and quite unique addition of your pack.
I hope you continue to benefit from our service and we look forward to a continued partnership.
Kind regards - Utilitywise Marketing Team
written by Rekha123 on 26/06/2014
he was good and explaning how it works and price was better than dual energy, i would recommeded to friend or any other business the only down fall was he could not email the prices i told him to wite the peice and email he said he can not do it is has to be from the company. we are happy and we have gone through with it
written by loyros on 18/02/2014
They are pushy almost go as far as to say harassing! Even pushing you to write a review. Did what they said they would do and found good enough deal. Would rather have had a bit of time to think things over and discuss with manager/accountants etc.
written by on 05/02/2014
They are very pushy almost go as far as to say harassing! Did what they said they would do and found good enough deals but do not like the way they operate. Would rather have had a bit of time to think things over and discuss with manager/accountants etc.
written by on 20/11/2013
The staff I have dealt with have always been very polite and have always returned calls etc. They are very keen to find a good deal and to get you signed up. There have been no problems so far with changing suppliers. I hope that I have made a good decision and that I will not regret it, but only time will tell.
written by on 17/11/2013
Good explanation in breakdown of costs, but staff need to tone down the harassing phone calls and e-mails. I explained on numerous occasions that we needed time to think and were aware of prices increasing on a daily basis, but the calls and e-mails continued. Bit frustrating!
written by nazirhaji on 11/10/2013
Unitilitywise have been managing our utility suppliers for a number of years. They obtain quotes befroe contracts expire and make recommenrdations before actioning any change agreed by ourselves. We have found the service to be professional and useful. The service also saves us time and effort as we have a number of sites with both Gas and Electricity. More proacticve account management woudl be improve the service. It would also be helpful if annual meeting was arranged to review how the service has been provided and to inform us of any new services being provided.
written by on 09/10/2013
Helpful and friendly staff but I felt pressured to enter into a renewal contract, which would only start a year later, during the phone call. I am not sure how they decide to call their customers to offer them the best price.
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As rated by our community of reviewers
Utilitywisecustomerservice's Comment
Written on: 24/06/2016
Thanks for taking the time to leave this review. We're sorry that our relationship got off to a rocky start but glad to hear that our Customer Care team have resolved it.
Regarding the final reading for your previous contract; we're looking into this scenario and how we can improve the process to avoid the issue recurring in future.