Recently had to cancel a travelodge booking due to family reasons and only got. A full refund when I sent a recorded delivery letter to the travelodge hq with copy's of the hospital appointments. Could in no way change the original booking due their extremely complicated computer system that bars alterations unless its on a same price which would have meant changing the above appointments for months to suite travelodge. This is absolutely no way to run a business let alone a hotel chain have since received. An email letter and a full refund

I stayed at Travel Lodge in Borehamwood. The room cost £50 per night even though was advertised for £19!
Got into the room and smelt like a curry house. Carpets were filthy, found a pubic hair on the bathroom side, toilet roll had a red mark on it (looked like blood) and cups all had stains in them.
Turned on the T.V and there was no remote control. Went to call reception but we had no phone in our room. Called reception from my mobile phone requesting a remote control and was told there are only 3 in the whole hotel and there is nothing they can do about it!
Requested to change room as ours was filthy and was put in a room of exactly the same standard except there was no pubic hair in the bathroom. Anyway stayed there and had the most uncomfortable nights sleep as mattress did not support my back and woke up with bite marks all over my body!