Cleanstar Services Ltd - www.cleanstar.co.uk Reviews

Click here if this is your business
★★★☆☆
2.5 / 5
25% of users recommend this
Click here if this is your business
  • Value For Money

? Ask our helpful community of experts about this product or company
Cleanstar Services Ltd - www.cleanstar.co.uk - Ask a question now

Refine your search

Use the tools below to refine your search by only displaying reviews with a certain number of star ratings or to only show reviews from a certain time period. Eg click on '1 star' to just display the reviews we have which received a 1 star rating click or 'Within the last month' to display just reviews posted over the last month.

Latest Reviews

★☆☆☆☆

“Unreliable rude and abusive!”

Written on: 14/12/2019 by Soren107 (1 review written)

I received terrible service from this company. They cancelled on me less than 24h Before the service was due, and when I pointed out this was unprofessional they were rude and abusive over message, harassing me to the point I had to block them. Please do not use this company!!!!!… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0
★☆☆☆☆

“Confirmed my booking then never showed up”

Written on: 13/05/2019 by Brooksoa385 (1 review written)

I booked a carpet cleaning service online and received an email confirming the date, time, price etc. My booking was time sensitive as it was an end of tenancy cleaning - plus I booked it for when I knew my small children would be elsewhere. My time slot was 7am-12pm and I called them at 9am, just to make sure they were still coming/if they had a better idea of what time. I was told they would not be coming as they were in London and did not come to my area. They also said they had sent me an… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0
★★★★★

“Great service have no hesitation in recommending to...”

Written on: 21/12/2018 by zqLittle287 (1 review written)

I’m ashamed to say my carpets were very stained dirty and had never been cleaned.I have 2 dogs and 3 children and couldn’t afford new carpets throughout. My friend recommended Cleanstar after she had such a fantastic job done by them . The lady on the phone that dealt with me was very helpful very polite and explained the process to me and quoted a very good price .The guy arrived on time was very polite and very helpful . He moved all the furniture very carefully and carefully… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0
★☆☆☆☆

“DIDN'T EVEN TURN UP!”

Written on: 18/12/2017 by Zoes54 (1 review written)

These guys are (expletive) useless! Their website advertises they operate in Kent, and I was eligible to book an appointment using my postcode. Yet they didn't even turn up. They didn't even have the courtesy to let me know they weren't coming. I spoke to someone on the phone to ask why they weren't here, and was met with rude and abrupt customer service and no apology! I really hope that these guys lose business from these basic errors. … Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0
★☆☆☆☆

“Amazingly bad customer relations”

Written on: 27/10/2015 by KathleenMorrissey (1 review written)

These guys have a horrible attitude. Unbelievably poor customer service. They must not need more customers or loyalty or positive reviews… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

Apppp789's Response to KathleenMorrissey's Review

Written on: 14/12/2019

I have had the same experience with this company - cancelled less than a day before my service was booked for and were so cheeky rude and harassing over message that I had To block their number.

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0
Read 1 Comment
★☆☆☆☆

“Hired this company to clean carpets got a very...”

Written on: 16/07/2015 by Keon375 (1 review written)

Hired this company to clean carpets got a very competitive rate however the guy turned up 45mins late with no call to explain that he is running late or apology when he finally arrived. He cleaned carpets and damaged the carpet making a 10 inch pull in middle of carpet. When I tried to contact the owner he refused to talk about it, he would not refund and hung up on me 3 times. laughed and said there's nothing you can do about it you've paid now. And verbally abused my husband. To top it… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

Kathleenmorrissey's Comment

Written on: 27/10/2015

The owner hung up on me too. He's obviously a very unhappy man. Glad to take my business elsewhere.

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0
Read 1 Comment
★★★★★

“Very please with service, thanks!”

Written on: 09/03/2012 by marianne2012 (1 review written)

The service was more than expected! Office kept me informed as to when I could expect the arrival of my service. I have used carpet cleaning companies in the past but these guys actually surprised me with the level of overall service and attention to detail, many thanks Marianne… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0
★★★★★

“I used to hire carpet cleaning machines for shops,...”

Written on: 22/03/2011 by carly100 (1 review written)

I used to hire carpet cleaning machines for shops, until I decided to get professionals in, simply because trying to do it yourself is quite simply a nightmare! and not only that by the time that you pay for additional fluids etc.. its just not worth it!

Now... a good friend of mine regularly uses cleanstar and suggested that I use them, so i tried and in fact i have used them 3 times now in the last 18 months, and seriously recommend them to people, they do a superb job every time, and most… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0
overview