Please explain how this company avoids being prosecuted for FAILURE TO DELIVER PURCHASED GOODS?

Ordered and paid through GoGroupie. Payed for fulfilment and delivery £14.99 to Personal F'ing Choice. Got nothing. 3 Calls to them all charged at 10p a minute Minimum, no acknowledgement, no response... just blamed Courier. However, last phone call they said courier had lost it. I firmly said 'send me another urgently' (for business use)they said 3 to 5 days (I've already waited a MONTH)! I then checked to make sure they had stock and was shocked to get the response that there was no stock and they have no idea when they would have one to send me !!! GRRRR. Don't ever consider using them.

My elderley father (90) asked me to order on his behalf an item for my daughter's cat. It was ordered in July, and the money taken from his account a few days later. After a couple of weeks I phoned them they told me that the item was out of stock and it would be in on 10th August. Now end of August I phoned again, this time the person on the phone said that they couldn't speak to me as it wasn't the person who ordered the item, my poor dad is 90 has alzheminers, and hearing problems, so naturally I do all his ordering etc.. I said that this is hardly a security issue, all I want to know is if the item was in stock. He wouldn't tell me. I mentioned that I spoke to a person before and they discussed the order. He said he could loose his job if he told me! So the next day I phoned back this time the lady told me that it was back in stock, and should receive it soon. Mmm I'm beginning to wonder now, after reading all the bad reviews. I emailed them through their system twice didn't get a reply. I didn't even get a Confirmation email after placing the order. The customer service is as bad as it gets. I shall not be ordering with with ever again. I'm still going to plug away, it's horrendous that they can take someones money and not supply the good.

this company is a. load of rubbish I ordered. And money was taken from account straight away. I recieved part of order which was a lamp with missing switch. The rest of order I have not recieved, numerous phone calls rude excuse making staff no e mail replies.they should not be allowed to carry on trading.

been waiting for a refund over a month do no use or you will lose your money contacted them by e mail as the customer services do not answer the phone but strangely enough the orderline will happily take your money

I ordered goods on 8th December, money taken from my account on 16th December. It is now 4th February and I still haven't received the goods, phone calls and emails just result in yet another excuse. I reported the firm to Trading standards yesterday and am seeking legal advice. DO NOT order from them.

I placed an order at the start of January 2015..... I must be 1 of the lucky ones I eventually got my order 23/01/215, unfortunately they seem to have forgotten this was a BOGOF offer.... I have emailed once asking where my order was, hmmmmmmmm nothing and have just emailed again asking where the 2nd item is, that was before I did a check on complaints about Personal Choice and dawning on me I probably won't receive it!! How can the Daily Mirror promote such a company and if nothing happens about the other half oF my order I will be contacting them myself to complain to them too!!

Ordered goods on 8th December, money taken from my account 16th December, goods still not received on 20th January. 1 phone call and 2 emails have got me nothing but excuses. I will not use this firm again

Tried to get through to customer services waited 20 Mins not good enough still haven't recieved my order from December 28 th

I ORDERED AND PAID FOR GOODS TO BE DELIVERED FOR CHRISTMAS, CUSTOMER SERVICES GAVE ME THREE DIFFERENT EXCUSES.I HAVE RANG SO MANY TIMES AND THEY DONT ANSWER THE PHONES. MY INTENTION IS TO GO TO THE PRESS, ALSO TRADING STANDARDS. I HAVE REQUESTED A REFUND 3 TIMES ,AND STILL THEY HAVEN'T RETURNED MY CASH.PUBLIC BE AWARE DO NOT LET THIS COMPANY  TAKE YOUR CASH.THEY ARE ALL FOBBING US OFF WITH LIES.HOPEFULLY TRADING STANDARDS WILL DEAL WITH THE PEOPLE THAT ARE INTENTIONALLY BREAKING THE LAW

Ordered goods 9/12/14 have phoned twice firstly told items had not been dispatched due to a fire then told they had been dispatched and it was the couriers fault , customer service does not exist very rude , when i informed him that the company was now in breach of contract he replied that i had all the time in the world to complain (actually i also work) and was not bothered that they had taken my money !!! This company also trades under the name of harrogate house . I will contact the newspapers that they advertise in along with the new retail ombudsman and trading standards. DO NOT be taken in by the glossy brochure or website .

Ordered two items on eighth Dec 2014.phoned them on twentieth Dec.Was assured items would arrive within 48hours.No they didn't Phoned again 7th Jan 2015 Was put on hold for ages.NO response Certainly do not use this company. Don't know how they've got away with it for so long. Fortunately my order only came to thirty pounds, so I shall write it off. Very frustrating.

Ordered.on 1st November 8thdecember still not arrived rang them today.they were not interested.kept hanging on for 25mins passed.from department to department.then told it was.after 5pm and customer services.we're closing 10p a minuet adds insult in injury.BUYER BEWARE

Item was paid for when ordered but never arrived. customer services will not answer the phone. would never use this company again. have emailed for a full refund but had no answer. would never reccomend this company to anyone.

after placing an order and the money being taken out of my account straight away, my order did not arrive, and i rang them to be told that they were not in stock and to ring them in two weeks time ,i then rang again to be told that they had been shipped , the gloves have still not arrived ,so i tried to ring them again on saturday customer services were not open , this is the worst company ive delt with and for it to be advertised in the sun newspaper is a disgrace this is a month now and still nothing

Before you can send anything back you have to ring a premium rate phone number for a "returns Number". You are kept on hold for some time at 10p per minute. It cost me £1.80 (18 minutes). This is a deliberate ploy to ring more money out of you. Their terms and conditions says that goods will only be refunded if they are returned unopened and unused. How ridiculous. How do you know something isn't as expected without opening it. If you buy anything from them, this is what you risk if the good aren't satisfactory. I would have liked to see their terms and conditions before I bought. If I had, I would probably have avoided them.