Duvets & Bedding - Reviews - www.theduvetstore.co.uk

★★★★☆
4.3 / 5
83% of users recommend this
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Latest Reviews

★★★★★

“Excellent service....nothing is too much trouble”

Written on: 05/03/2015 by Julierobbo (1 review written)

I previously had an experience with a duvet but the duvet store could not have done enough to make me happy,thank you so much for that.i was on holiday and they said I could sort everything out when I got back......how lovely is that I've now got a Siberian down duvet....it is quite simply the best I have slept under....than you Duvet store for making my day… Read Full Review

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★★★★☆

“Excellent Service and Value”

Written on: 08/01/2015 by Davenportvm448 (1 review written)

I ordered my king size mattress toppers on a Sunday and was kept informed via e-mail and texts on the progress of my order. I was informed that my order would be delivered within an hour timing on the day or delivery and I was impressed that this indeed was the case. I have tested the mattress topper and it is indeed, what it says in the advert, extremely well made, fit snugly on top of the mattress and with the elasticated bands holding the topper in place, it does not move from its position… Read Full Review

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★★★★★

“great delivery fab duvet”

Written on: 17/12/2014

Ordered k/s 100% down duvet on Saturday,arrived ties before 10 a.m, duvet fabulous, never ever received email from delivery company, only a little point, have already recommended the duvet store to friends… Read Full Review

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★★★☆☆

“Nice duvet, poor delivery”

Written on: 13/10/2014

I ordered an all seasons White Duck Down duvet via telephone. The lady I spoke with seemed very knowledgeable and helpful. She checked that the item was in stock and told me that I would receive it the next day, and that the courier company would contact me in the morning to give me a time slot. I also received an email confirming "Your order will be despatched today on a next working day delivery." This all seemed as fantastic as The Duvet Store's website. I was excited to receive my new… Read Full Review

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★★★★★

“Quality product, Excellent customer service”

Written on: 05/09/2014 by Melbournelady (1 review written)

Greetings from Melbourne Australia. My husband and I had a super king size bed custom made. Sheets for this size of bed are hard to find in stores and rarely on sale. I could find no store in Melbourne that sold superking size mattress toppers, something we had discovered that a lot of 5 star hotels use to achieve a luxurious feel. So after many hours on the internet I found the duvet store! Emails in regards to sizing were answered within 24-48 hours and our mattress topper and sheets arrived… Read Full Review

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★★★★★

“Hungarian goose duvet”

Written on: 08/08/2014 by Keltonq343 (1 review written)

Just to say what excellent service I have received from the Duvet Store - I phoned on Monday for advice on which quilt to go for and placed my order then, the duvet was delivered the very next day and I was kept informed at all times! can I just say take no notice of the odd negative comment about the Duvet Store, as far as I am concerned they are one of the best Internet retailers I have come across. keep up the good work! bye the way the duvet is wonderful -'warm a and very light much better… Read Full Review

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★★★★★

“All fears unfounded”

Written on: 05/08/2014 by DavianStrong64 (1 review written)

After deciding to purchase a goose down quilt and pillows I looked at the reviews for the Duvet Store. They were mixed and no recent ones , but after trudging around lots of stores and realising that there was a big difference between goose down and feathers and goose feathers and down! I decided to take a chance and order especially with the brilliant sale price. I ordered at two pm and by two pm the next day my ordered arrived. I received an email within two hours confirming my order… Read Full Review

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★☆☆☆☆

“Serious concerns about the Duvet Store”

Written on: 24/05/2014 by covestar (1 review written)

I placed a £300 order with the Duvet Store on 19/05/14. The money was taken from my bank account on 22/05/14. I was contacted by telephone on 23/05/14 by a member of staff to say that 2 of my 5 items were not available and she suggested 2 alternative items which were not acceptable to me. I instructed her to immediately refund my money and she assured me the cash would be back in my bank account within hours. This did not happen and I am still waiting for a refund. I am astounded that a… Read Full Review

Gordonlumsdaine's Response to covestar's Review

Written on: 05/09/2014

I am coming to you on the comments below and would welcome the opportunity to look into this for you. In early June we moved into new premises which have significantly increased our capacity to supply quickly from the extensive range of products we offer.
It may be our service level slipped in the week leading up to the big move and for that I apologise if it is the case. When we issue a refund the timescale for the banks to put funds back into customer's accounts varies but it can be two to three days.
With increased space and a very significant investment in stock and production capacity we are now managing to despatch over 90% of products on a same day basis - this was not always the case previously although we do try to keep customers informed of any issues all along the way. Thank you Gordon Lumsdaine, Managing Director The Duvetstore.

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★★★★★

“Really Good Duvet and Purchase Experience”

Written on: 11/05/2014

I am very happy with the king size duvet I purchased from this company. It looks and feels like quality, and definitely meets the description advertised. A slight problem with delivery was sorted out quickly, efficiently and sensibly and would not stop me using The Duvet Store again. In fact with that level of service I will be more likely to use them in the future. Will undoubtedly be coming back for my next one!… Read Full Review

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★★★★★

“Hungarian duck down duvet”

Written on: 15/02/2014

Fantastic service, would definitely recommend to a friend. Great quality bedding. Delivery service they kept you informed by email and text when the bedding would arrive. The timing was spot on. Very pleased with the overall service… Read Full Review

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★★★★★

“Best Value for Money!”

Written on: 18/07/2013 by barefoot2 (1 review written)

My partner and I bought a new extra firm bed after suffering many months of lower back pains due to the softness of the old bed. Unfortunately, my partner found the new bed too hard causing whole body stiffness and bruising pains to shoulders, etc. After spending so much on a new bed, we were not happy about having to spend more on costly mattress toppers. It was after a long, indepth search that we found theduvetstore.co.uk, who were extremely helpful and patient in their many phone… Read Full Review

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★★★★★

“Lightweight Duvet”

Written on: 17/07/2013

We have used The Duvet Store several times now and have received excellent service. We are delighted with our new summer 4.5 tog goose down duvet it is just perfect in the hot weather.So nice not to wake up too hot every night! … Read Full Review

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★★★★★

“Best goose down pillows”

Written on: 10/07/2013 by Ornellasonia (2 reviews written)

I purchased an 100% hungarian white goose down pillow pair and from the moment I unwrapped it, I could see it was going to be of good quality,very soft.I wasn't sure to buy pillows on internet,you can't see or touch and don't know the webside,but I did the right choice.Excellent communication by email and text to let me know also what time delivery would be.Speedy delivery.Will recommend you to everyone… Read Full Review

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★★★★★

“Climarelle Cool mattress comforter topper”

Written on: 08/07/2013 by squidleydidley (1 review written)

Much as I love my memory foam mattress, I overheat in warm weather, this mattress topper is brilliant and has helped enormously. Any ladies who suffer from night sweats (and we really do suffer), then get one of these as it really does make a difference. Fantastic service from The Duvet Store and a fantastic, quality product… Read Full Review

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★★★★★

“WHAT'S NOT TO LIKE!”

Written on: 03/07/2013 by Nothingbutrubbish (1 review written)

ALL SEASONS DUVETS FILLED WITH 100% DOWN Have just received an e-mail from our Daughter-in-law. :- " Thank you for the fabulous duvet. It's like sleeping under a cloud". It was our third purchase from The Duvet Store, all as gifts which have delighted their recipients. Each was delivered after a very short interval and exactly at the most convenient times. Wonderful value for money for such superior quality not to be found elsewhere. At one time if a well know chain of department stores… Read Full Review

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★☆☆☆☆

“coolmax bed linen”

Written on: 12/04/2013

coolmax more like hotmax wasted £240 on this rubbish feels warm to the touch and just makes you sweat like mad the material just does not breathe poly/cotton is much cooler at a fraction of price how they can get away with the claims that they make beggars beleif avoid… Read Full Review

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★★☆☆☆

“Anyone there?”

Written on: 20/03/2013

I agree with another reviewer, they were great when buying, but I have had no response to emails and have had to return some items and have had no response. I am now stuck with a useless duvet and will have to spend time chasing down a refund on my return. I tried phoning and got a mystery message that said the phone didn't exist. Oddly, when buying, they said products like the duvets were hand filled and took a week or more to produce. Mine arrived in less than 48 hours. The sheets I… Read Full Review

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★★★☆☆

“No reply”

Written on: 30/11/2012

We are dissapointed with the service received from them, we were well looked after when we were buying but now we have a queery we have not received anything back from them after 48 hours and more. … Read Full Review

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★★★★★

“Cloud like fluffiness”

Written on: 29/09/2012 by jojo1uk (2 reviews written)

The online shopping experience can often disappoint when you open your purchase. Not with The Duvet Store! I've just purchased a 100% Hungarian goose down duvet from them and, from the moment I tore open the package, I knew I'd purchased a quality item. It is like a cloud of fluffiness to sink into. I must also thank the staff! The service was nothing short of excellent and they sorted delivery within 24 hours. The whole experience has been a pleasure. And now I must go back to bed… Read Full Review

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★★★★★

“Exemplary Customer Service. ”

Written on: 29/03/2012 by MrByrne (3 reviews written)

I bought a duvet and a couple of pillow cases and they were sent to me here in Spain. Firstly their postage costs compared to online competitors was much better. Secondly the products themselves where great; the duvet is great. The pillow cases are great but we had a problem with on and Gordon from customer services didn´t hesitate to post me out a replacement. Service like that makes you feel that you count as a customer. To me that´s vital… Read Full Review

Angelafuller's Response to MrByrne's Review

Written on: 18/08/2012

I have recently bought a combination topper ( duck and goose down) OMG the smell of the first one that was sent was absolutely awful ( it smelt very strongly of fish!) we slept on it 1 night and couldn't stand it more than that. I rang the duvet store and I was told this so rarely happens its when poor quality feathers are used, so to sent it back.
Another one arrived and OMG I can only describe it of smelling like we were sleeping in a cow shed, it was really horrendous, I put it on the line the following day to try to 'air' it. This didn't help we can't sleep on it again tonight, I will ring on Monday but ' Has anyone experienced this terrible smell with any of the products?'

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