Fresh Home Insurance Reviews

★★★★☆
3.9 / 5
76% of users recommend this
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Fresh Home Insurance

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Latest Reviews

★☆☆☆☆

“Unable to renew, no reason given, then keep sending...”

Written on: 18/10/2019 by PhilMal13 (1 review written)

Policy up for renewal, asked for some additional details in respect of an outbuilding garage that was constructed during the period, policy unable for renewal!! Then continually pestered with reminders about renewal which is apparently unavailable despite a number of insurers offering cover which I have now accepted. Joke service and a total waste of my time… Read Full Review

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★☆☆☆☆

“They just want your money - don't do claims”

Written on: 18/10/2019 by Justanothercashcow (1 review written)

This bunch of burglars were not interested in helping when we has a catastrophic water leak behind the bath ... their policy: - did not cover finding the leak - did not cover any damage done in stopping the leak - did not cover repairing the leak - had an additional excess of £650 hidden in the small print on top of the £250 voluntary excess and the £300 standard excess. - covered an emergency visit by a plumber, but only after three days because it happenned on a Friday evening and… Read Full Review

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★★☆☆☆

“Can't do the maths for a direct debit!”

Written on: 24/08/2019 by Jovannib35 (1 review written)

I rang to cancel anExecutor policy on a property o ce it was sold. I accept the prior notification of a cancellation fee but am amazed that having had nothing to do but take my direct debits that there is a justification for a no claims policy being subject to a £50 fee to confirm that you are continuing to do nothing. The killer was the finalization letter with an attachment stating I had UNDERPAID THE DIRECT DEBIT!How can you fall into arrears when the calculation and collection are being… Read Full Review

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★☆☆☆☆

“very slow service”

Written on: 13/07/2019 by onlineman (1 review written)

last day of cover before i received the renewal cost which had nearly doubled from last year… Read Full Review

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★☆☆☆☆

“Poor feedback on quote”

Written on: 09/07/2019 by Marc391 (1 review written)

Don’t understand how by removing my £65k of personal items cover the overall cost would increase or as they said stay the same? … Read Full Review

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★★☆☆☆

“Misleading/ fraudulent payment schedule”

Written on: 12/06/2019 by iainhenderson (1 review written)

I cancelled the policy half way through due to moving home. I was charged a 50 pound cancellation fee detailed in the 'welcome pack' but not the terms and conditions. When I initially called to cancel, I was not able to make payment for this extra fee but I did begin to receive threatening text messages saying that my case would be passed to debt collectors if I didn't make the payment immediately… Read Full Review

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★☆☆☆☆

“Rude unhelpful staff”

Written on: 24/05/2019 by yuRamirez1969 (1 review written)

Got a quote online. Called up. Was told it needed referring and they would call back in 24 hours. 3 days later nothing. Called up. Was told (rather rudely) they sent an email. Price was considerably higher. Decided to look for more quotes. Came back when I got tired of looking and said I would accept. They then started telling me I needed a roof survey. When I asked why was rudely told I always had to have this. Found cheaper quote elsewhere anyway… Read Full Review

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★★★★☆

“After discussing on phone I believe I am now covered,...”

Written on: 11/04/2019 by kentone (1 review written)

After discussing on phone I believe I am now covered, premium paid in full and hopefully active. Regards Mrs. K G Spencer. would deal again… Read Full Review

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★☆☆☆☆

“Refuse to pay legitamate claim and invented policy...”

Written on: 05/04/2019 by peterson29 (2 reviews written)

I had a leaking water pipe in bathroom and plumber told me that tiles would have to be removed and to contact home insurance. Fresh Insurance refused to pay claim saying that I wasn't covered. I checked policy book and I was covered. They then started saying that it didn't need to be in policy book as exclusion as it was an FCA rule. Called FCA and they were confused. This is a company that will refuse all claims and even make up policy exclusions which do not exist… Read Full Review

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★☆☆☆☆

“A Dissatisfied Customer”

Written on: 03/04/2019 by kbarkham (1 review written)

I tried to renew my elderly mothers home insurance and contacted the company 2 days before renewal for a quote for the coming year. An email was promised with the quote but it didn't arrive so I called again the following day and was told I would get a quote that day - it did not arrive and the policy is due to expire. I was left with no choice but to renew elsewhere. I was astounded and appalled for not receiving any service at all… Read Full Review

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★★★★★

“Excellent initiation”

Written on: 17/10/2018 by 144Morales (1 review written)

Not allowed to mention names in the review, but the person I dealt with was extremely helpful and patient. Thank you… Read Full Review

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★★★★★

“Home insurance”

Written on: 28/08/2018 by KimberlyForsyth362 (1 review written)

When no other company seemed to provide cover for us in a so called flood area ,never flooded in 30 years,you were there to have common sense and provide the cover we required. We are moving house and will inform buyers of your details.we will be in touch when at New home. Many thanks for your service… Read Full Review

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★★★★★

“Feel safe and secure at the right price”

Written on: 23/06/2018 by Chelsea727 (1 review written)

No nonsense, competitive, try to be even cheaper on renewal, excellent helpful staff. Like a breath of fresh air to deal with… Read Full Review

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★★★★★

“You saved us!”

Written on: 20/06/2018 by Fowler306 (1 review written)

The property I have is unique in many ways, it is also lovely to look at, but in 2017 many underwriters decided to change their criteria. consequently my house could not tick all the boxes. They considered the age to be unacceptable, and dis regarded the fact that it has been here for a few hundred years and will certainly not go anywhere now. So when I joined Fresh, I had no insurance, as I could not afford the revised premiums. I have lived here since 1981 and always had House Insurance, but… Read Full Review

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★★★★★

“Home Insurance”

Written on: 03/06/2018 by Alisha430 (1 review written)

Fresh helped me when the Underwriters of some Insurance companies, rewrote their conditions. My 400/500 year old property did not fall into their updated requirements, despite the fact that it has been here for that length of time. Thank you Fresh!… Read Full Review

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★★★★★

“Home insurance”

Written on: 26/05/2018

Excellent service made sure that i had the best quote for the service that i needed . I would definitely recommend you to family and friends easy and quick service… Read Full Review

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★★★★★

“Easy,quick and resonable”

Written on: 25/05/2018 by wpMeredith206 (1 review written)

Easy,fast and reliable company. Just what i need as an busy,working mam of three small children… Read Full Review

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★★★★★

“Our house insurance. ”

Written on: 25/05/2018 by KarsynRalston370 (1 review written)

The advice from the telephone operative who dealt with my enquiry was very helpful and resulted in me using your services. … Read Full Review

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★★★★★

“data proptection ”

Written on: 25/05/2018 by Whitelo435 (1 review written)

A concise and efficient notification of the new regulations .... typical of Fresh! Always in touch and up to the minute with info. Thankyou… Read Full Review

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★★★★☆

“Good So Far!”

Written on: 24/05/2018 by Naomi50 (1 review written)

I have only been with Fresh for this year but had no problem setting up the policy, after finding them on a comparison website. I rang for further information, as the company was new to me, and my questions wee answered fully on the phone. I checked elsewhere and found no cause for concern, so went ahead. The prices quoted were competitive and the cover suited my requirements. The only reason I am holding back from 5* is that I have not has cause to claim yet so don't know the service levels… Read Full Review

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