M25 Movers claim that your move is insured and protected, but what they don’t tell you is that doesn’t apply to items three years or older. They did not wear any face masks the entire time they were doing the job, until the on-site management of the new place told them to. In the apartment though, they took them off. During our move they damaged a clock, tv unit, Sonos speaker, another set of speakers, the wall of the building we moved into, a collectible box from our wedding amongst other items. They also advise that the claim you make must be reasonable and cannot reflect the original price of the item. So you have to have your item refurbished by the cheapest place possible basically. They constantly advise they’re protected by their terms and conditions; they genuinely believe that if they damaged all of your items and they were older than three years, it would be fine as they’re protected by T&C’s. They will NOT refund you any money directly, they do what they want, and then just try and process an insurance claim, using a policy which is cheap for them but not fit for purpose for the customer. The company has a duty of care, and they should know that they can’t just shrug their shoulders. They will act in this manner until they’re held accountable, and if anything goes wrong you better believe you’re going to fight tooth and nail to get anything back. If you’ve got items older than three years old, avoid them, if you want an honest company that actually cares about their customers, avoid them. They will be taken to a small claims court, and all expenses will be reclaimed. I’ve attempted to settle this, but they’re being difficult and I just want to make sure nobody else goes through this. I will be leaving this review on every single review site I can find to warn as many people as possible.

Awful service, do not use. Supposed to have 2 vans, then told 3 the day before. Only 1 turned up in the morning. Second came in the afternoon and the third came in the evening. Move delayed as a result and couldn’t get through to anyone on the phone all day. No acknowledgment or apology given until I complained and just got excuses and said they didn’t do anything wrong. Offered £50. Disgraceful customer service. There are plenty of removal companies out there, use someone else!

They didn't even bother to show up for the inspection and quote appointment. It happened twice, first time the guy was off sick and they contacted me 2 hours after the appointment to tell me that. Second day they didn't show up and not even a call or email to tell me the reason of not showing up. I asked for two days at work to be at home, which was a waste of my time. So unprofessional and I am glad I found out the poor quality of their service before booking anything with them. The other companies were on time, friendly and excellent service, so my advice don't go with M25, there are many others with good customer service out there.

The guy who came round to give us a quote was nice but the boss of the removals team boss was incredibly rude and disrespectful. He literally threw our possessions around, broke FOUR items of furniture, broke a hifi speaker and scratched, dented and ruined various other things we treasure. Total nightmare. Moving is stressful enough without this kind of trouble. Their insurance policy is a joke. Read the small print! We're currently looking into legal action against them. We gave them a chance and got burned. Badly burned. BEWARE! Ps we refused to 'rate' the boss guy on his mobile phone at the end of the day because we were so angry, but later found out he'd 'rated' himself by choosing himself five stars. What a joke. As we unpack we're discovering more and more broken stuff. Gutted...

M25 movers made my moving day extremely stressful: they were rude, arrogant, and incompetent.  They were uncaring of how I felt about their horrific work ethics.  My experience with this company was awful.  When I made a complaint the managers didn't seem to care and when I tried to speak to a manager on the day of the move they were all in meetings: how convenient for them.  They were only available when they wanted my money and after the day of the move. They are not experienced with taking care of furniture, they don't care about it.  In my experience, I really felt as if the only thing they care about is money: they wouldn't compensate me.

I decided to go with M25 Movers as their reviews were good even though they are not the cheapest. We agreed a date and I paid the deposit. Unfortunately works on my new flat was delayed and thus I had to change my moving date. It was only when I called M25 Movers, that I found out that I would lose my deposit since it was less than 7 days till the moving date. This info was NOT in their confirmation email but embedded in the middle of their Terms & Condition webpage. I would not have paid the deposit had I known as works tend to over-run. I spoke to their Sales Manager and he became dismissive when I told him that since I am losing my deposit anyway, I prefer to go with another company. Asked the Sales Manager and later emailed them to ask for their complaint procedure but I am not holding my breathe that they will respond. Feel like a company that only wants your money!

M25 helped to pack up our things and with our move to our new house. Most of the staff assigned to us did not appear to speak or understand English. They went against express instructions not to touch items we had set aside, including my camera and laptop. Things that we needed were packed away, such as my glasses and contact lenses, which I need to see properly. This made for an even more stressful moving experience. Things that we didn't need, for example, the contents of our waste paper baskets, were boxed up nicely by M25's staff. My biggest grievance is that my camera mysteriously disappeared after the first day of packing and when notified (after I gave M25 the benefit of the doubt and waited to unpack everything before bringing this to their attention), M25 refused to take any responsibility for this even if their staff were the only people with any access to the rather expensive camera. If you are looking to have your items arrive safely at their destination, I would be careful using this company.

While these guys were one of the cheaper quotes I found, it definitely was not worth it! I only had a few items of furniture to be moved, so I booked the first timeslot of the day, to avoid delays. They called me 15 minutes after they were meant to arrive, telling me they would be 40 minutes late. An hour and a half late they finally arrived. However they forgot to get x1 item, so they went back to get it. They had asked me to pay cash, which I had arranged, but then the delivery men wouldn't accept the cash. My experience with M25 Movers was a complete and utter disaster, and I would never use them again, nor recommend them. My easy 2 hour booking, was drawn out to a painful 5 hour saga.

M25 certainly deliver on cost - under half of the major companies ! Unfortunately it turns out that we paid dearly for our decision to go with a cheap option Alarm bells first sounded when we noted that throughout the inclusive packing service - none of the boxes were numbered and checked out/ back in during the move. We have relocated many times throughout the world and this has always been the norm. Our major items of furniture were also not properly wrapped and I was particularly alarmed that a precious wooden ornament was not sufficiently protected. -I pointed this out to the removal supervisor who grudgingly wrapped it in a blanket. Subsequently it has sustained damage. At our new house we realised ( all too late ) that we were missing a box of precious family photographs and other items such a a bedside lamp, reading glasses cook books etc - nothing super valuable but precious to us all the same. The real disappointment has been the absolute lack of interest shown and indeed we feel as though we have been stalled and put off from making a claim. Here are the conditions as ( finally ) sent by their claims department: "In brief, your claim will not be processed if: 1) It is worth less than £250.00; 2) If there was any other contractor working in your home at the same time as M25 Movers Ltd; 3) If your item is more than five (5) years old; 4) If more than seven days have passed between the date of your move and the filing of your claim." The goods are not worth 250 pounds - As we used a hoist operator to remove the goods ( well trusted and used before ) we fall short on point 2. The items are mainly family photos - very precious and over 5 yrs old. Although originally reported within 7 days - We have since been put off and stalled at every turn and so unfortunately we are out of luck. We have learnt our lesson but I shall continue to fight to get them to take us seriously and deal with our complaint. In the meantime I can in no way recommend M25 Movers.

Value for money until things go wrong! The removal men themselves were very hardworking and only one of three spoke English which did cause a few hiccups. Whilst the move itself was somewhat frantic two out of the three men were very helpful. It is worth pointing out you should read the small print as you are liable for any parking tickets so should orchestrate your move carefully!,also apparently you are not covered for jewellery or cash!! which was pointed out to us us after a query was raised. Whilst trying to sort out a problem one of the staff became extremely rude,aggressive and antagonistic as well as threatening!,before putting the phone down on me!.He is obviously unable to communicate in a civil manner and appears to be somewhat misogynistic !,I wish i had read the bad reviews before using this company as it becomes apparent that they are good as long as you have no queries! Would NOT recommend under any circumstances.