Flights and Fly - www.flightsandfly.co.uk

this has been the worst experience of dealing with an travel agent i have experienced. The agents do not speak very good english and once you have paid over your money suddenly they do not pick up the phone.i have paid £2000 form my family ticket now thy r not picking up the call.....

they R using fake Atol & IATA number please done trust them

I'm a seasoned traveller and this has been the worst experience of dealing with an travel agent i have experienced. The agents do not speak very good english and once you have paid over your money suddenly they do not pick up the phone. I called over 20 times and was put on hold for 20-30 minutes the few times the calls were answered. Do not use this company at all. Poor service, poor communication and poor delivery (if you're lucky enough to get your ticket). I wanted to give not no stars for the overall rating as the service is that bad.

I paid for 3 passengers and did not receive my e-ticket and it was only the day before the flight having constantly called that they informed me that the tickets had not been booked although they had my money. Wouldn't wish the experience and sterss of dealing with this company on my enemy

The Customer service agents are good but the manager does not seem to be damn serious about any issue.

I just got a return flight London-Harare. The agent repeatedly guaranteed I would have 64kg baggage allowance. We went through the details & he, wasn't I checked all the paperwork for the breakdown & turns out it's only 23&23...46...

Why say 64?! I was making plans with this 64 in mind...shaking my head...

Can anyone recommend an honest agency?

The advisor was brilliant in finding the right flight at the right cost for my family. He really listened to and understood my needs and worked tirelessly in doing his best. I was very impressed with his efforts and genuine concern in trying to accommodate me and my family. I believe he went beyond the call of duty and always kept his promise to call or email back. I was also very pleased with how swiftly he managed to sort things out and my flights were booked within 24 hours!

I always surf the net for the best holidays and rarely go into travel agencies (only to take a brochure or two). We have been to many European holiday resorts but wanted to further my horizons to something long haul and exotic. Now where do you start with something like that on the 'Net' - well look no further than "FLIGHTS AND FLY LTD UK".

I now have my own personal Travel Guru in the advisor from this Company so that's where I'll be going in the future. His knowledge, contacts, time and patience along with his determination to find us the perfect holiday package within our budget was second to none.

I appreciate that all travel companies and reps need to make their commission but with my own costing through surfing the net it didn't seem to hike the overall cost to us with this advisor @ FLIGHTS AND FLY LTD UK - so he's definitely earned my business in the future.

This is a travel company I will gladly recommend to all my friends and family.

Keep up the good work.

hi friends this is Chris brown from London flights and fly is a best airline to travel from UK to All over the world i have booked many of times with flights and fly they have a great customer service and had a polite staff as well i recommend all of my friends that book with flights and fly and get a great deal with that an their trading partners seasons travel had a great deals for Nigeria, Ghana, Free town, Dubai and all over the world with yellow cap with driver and with hotel cheapest deal as well...

Thank you.

Many regards.

Chris Brown

VERY NICE FLIGHTS AND FLY . UR TRAVEL CONSULTANTS VERY NICE NATURE AND THEY DEALING SO GOOD

Please do not ever ever try to use them. The Floor Manager is the rudest, most arrogant, insulting being you want to ever deal with. The service is the most horrible service I have ever encountered.

This was my complaint letter to them after they took my money but didn't issue my ticket and after endless fruitless and frustrating phone calls to them.

"Please consider this email as a formal complaint against DialandFly Company for your appalling customer services which I was very unfortunate to be at the receiving end of.

Unfortunately dial and fly did not book this ticket as A had said he had. I was very unhappy and upset to receive a call from them today( 3/9/13) informing me that the ticket had not been booked and was no longer available and that I had to pay for any extra costs that would be incurred in getting another ticket booked with you.

I objected to this but he stated that it was not his fault but A's fault, who has since been fired. He also stated that Dial and fly company would not meet extra costs incurred in booking another ticket.

I find this appalling because it is clearly DialandFly's fault that you did not book my ticket even when I had fully paid for it and yet I am still expected to pay for further charges.

It is also appalling that the customer service team did not inform me of their failure to book my ticket earlier despite my numerous calls asking for this e-ticket to be issued. The customer service advisers (including Sam) lied to me on several occasions that they were dealing with it and promised to call me back within the hour which they never did. They would also pass me around to different customer service advisers to deal with my enquiries and complaints, with some even pretending to be the manager and giving me bogus names when I asked for their names.

You have severely inconvenienced me both financially and in time wasted. You have also caused me great frustration and distress because of this very bad experience.

I therefore request that I be refunded the full amount of money I paid for this ticket so that I can seek for better services elsewhere. "

After all this fuss they eventually agreed to find me another ticket at no extra cost to me and issued the ticket that very same day but a month later to when I should have received it in the first place and with 6 days left to my travelling date.

An experience I never wish to be repeated on me again nor on anybody else....