Ordered and paid for a code to unlock my mobile - turns out they were unable to help and they said they would refund my money. On my account it is listed as 'refunded' sadly however the payment has yet to reach my bank account after 36+ hours and all contact with customer service (who you can only email) has been ignored. My advice - don't touch with a barge pole!

Received response like "cannot unlock, need more money". Paid by PayPal. Refund was offered but did not receive yet (about six hours).

I should have know better but just wasted my money. Sent instructions then a code which was impossible to use because the software they said to download had no facility to enter code. Email communication with support was absolutely useless - Say no more.

Paid the fee, received a non-working code and got no answers afterwards. 

I bought a unlock code from them. It didn't work. I tried to contact them, still nothing. No reply, no help, no refund, no anything. Don't use them. Be aware!!

Unlocking by cable, followed instructions, and receive error message. Wrote them couple of times and no response, no feed back, no refund. 

Will be contacting OFT as lies about delivery time - said 5-15 minutes, took 12 hours following a complaint, supplied wrong code and Paypal found in his favour when I went to another supplier 'too quickly' but I needed the phone unlocked urgently. Would think the income he generates for Paypal is too precious for them to find against him. Beware.

if there was ) star option i would go for it. terrible service, i thought i would get unlock code but no, i received unlocking instructions by cable (could buy this service for 1/3 price) followed the instructions exactly but couldn't get past step 2 as an error message popped, tried to contact them, no reply, no refund.

Don't touch them with a bargepole you'll lose your money. I wanted to unlock a Nokia N8 so paid £35 but instead of an unlock code they e-mailed a convoluted 4 step unlocking cable procedure. This entailed downloading an application and some driver software for USB connection. I followed the instructions exactly but couldn't get past step 2 as an error message popped so it wouldn't connect to the phone. Their website says to contact them if any problems occur (only via e-mail) and also that they will refund if the unlock fails minus £10 'admin charge'. I sent 2 messages via their website and a 3rd replying to their original e-mail outlying the problem and requesting a refund but they didn't even have the courtesy to reply. Eventually I managed to find a local electronics shop who supplied a simple code which unlocked the phone for just £18. Kicking myself for trusting the reviews I did read (if indeed they are genuine) so don't make the same mistake.