written by Bikerman123 on 12/02/2024
Shower was competitively price and service was efficient
written by audiaudi452 on 22/05/2013
I was recommended to plumb nation from a friend who is in the trade. He kindly gave me the helpful advice to avoid BG and to get the item direct for a friend of his (qualified) to fit. The website is a little dated and doesnt give a clear indication of the delivery time, meaning I had to call to obtain this information. However after doing this I placed the order, paying by paypal. Upon the day of delivery I called to find out when it may arrive and was promised a call back. 1 hour later I received a call back informing me it would be with me within 5 mins. It did, and it as I expected. Good job.
written by on 20/04/2012
Went online and plumbnation were the cheapest around. I order by gas boiler and flue kit, which arrived promptly. I would reuse plumb nation again without hesitation. The boiler is now installed and everything is operating as it should. I am looking for to my gas build reducing. enjoy your purchase
written by on 19/04/2012
Had a big problem with vertical radiators coming direct from manufacturers , Debbie on customer services was very good whenever we rang to see where they were she rang them and rang us back straight away. Couldn't do enough for us.
written by on 15/04/2012
I was searching the web to find an exposed shower valve to replace my old Victorian-styled one and fit 130 mm centred existing pipework but wasn’t having much luck until I saw Plumbnation advertising Sagittarius's Ergo valve which adjusts down to 130 mm and in a simple style which wouldn't look at odds with the more traditional bathroom suite I wasn't replacing. Then I found a rigid riser kit to match the valve at Sagittarius's website which Plumbnation didnt list but they quickly responded to my enquiry with a price which was just as competitive as that of the valve. Both were delivered promptly and packaged well. I did have a concern that the riser kit was incompatible with my style of valve and was disappointed with being unable to get any response from Sagittarius Technical support. So I asked for Plumbnation's help which wasn’t immediately forthcoming either but in the meantime I discovered that a fitting was reversible and Sagittarius had supplied the valve with the fitting reversed contrary to their manual. So 5 stars to Plumbnation for sourcing exactly what I wanted at a competitive price but a pity that Sagittarius's poor response obliged me to seek Plumbnation's help which was sympathetic but perhaps a little technically exposed.
written by on 14/04/2012
Only slight issue was length of time to delivery. With the second of my two orders there was a further delay and new delivery date. But most importantly they kept me updated at every stage, so good communication, best prices I could find anywhere (better than offered by my plumber at his cost price) and product just as advertised. Will be using again and recommending.
written by on 14/04/2012
Very pleased with the range of items available and the ease of ordering and payment. Delivery (when it eventually happened) was as per the revised delivery date, despite my living on the Isle of Wight. As usual our courteous Island van driver was a delight to deal with.
written by on 20/06/2011
I ordered a couple of radiators which were very reasonably priced and I got a good service, the only thing that could have been improved was the delivery time of 2 weeks. I would recommend them to anyone.
written by on 20/06/2011
The Radiators I ordered were the best value I could find anywhere. And they were delivered really quickly with no damage
written by on 16/06/2011
the only issue i had was that the online order was not processed on the day / morning it was placed resulting in a delay and a weekend for delivery. Other than that everything was perfect. so I would buy again and next time either place an order over the phone or allow extra time to order.
written by on 16/06/2011
Price was good, best I could find including through a mate who is a plumber. Delivery took several days, which wasn't really made clear. When the delivery arrived, one item was wrong (turned out to be input error i.e. wrong part number). Phoned customer service who chased around my area, found the correct item and had it with me within 2 1/2 hours. I was very pleased as many companies don't go to these lengths to make sure their customer is happy, much less admit to an honest mistake. Top marks for rectifying the error so promptly.
written by on 15/06/2011
Very easy to navigate and well designed website, with lots of relevant technical detail. I got a prompt and useful response to my email queries. Delivery was arranged quickly and I had to rearrang one delivery by telephone at very short notice - this was done with no fuss by very friendly customer service staff. The drivers always need assistance when delivering heavy items? I had to ask a neighbour to help him carry a large radiator from the van. Not sure how we would have managed if my neighbour hadn't been available. Overall I'm very pleased with the service and would definitely recommend them to friends.
written by Anonymous2 on 15/06/2011
Rang to order item on special offer, friendly helpful chap said sold out but sold me a higher-rated item at the same price. Very helpful about arranging delivery on a date to suit, but then let down by delivery company who turned up two days late.
written by on 01/04/2011
Great products and a great price just a little disappointed items took awhile to arrive. great customer services I did have a quary with my products which was answered very quickly would recommend just make sure items are in stock first.
written by on 24/03/2011
The website was straight forward to use and the e-mail responses were prompt. Unfortunately the radiator was late being delivered due to a supplier delay, however it was reassuring to speak with the extremely helpful staff who quickly resolved the problem and arranged an alternative delivery date.
This is the not the first radiator I have purchased from Plumbnation and I would be happy to order another again in the future.
written by on 22/03/2011
best radiator we could find for the money we wanted to spend. Took a couple of days to arrive but everything was as it should be. would definitely buy from here again.
written by on 22/03/2011
The order was a little late but at least they answered the phone and sorted things out promptly. I will use them again.
written by on 19/03/2011
Ordered a kitchen sink - arrived to my local plumb centre damagaed but quick & professional efficency from them got it swapped over for a pristine one in next to no time. A damn good service!
written by on 17/03/2011
Fast efficient service and delivery. The customer service staff were friendly and helpful
written by on 16/03/2011
I was looking for an unusual radiator size, and found it at an excellent price on the plumbnation website. Ordering was easy and the only downside was that delivery was 3 working days (5 days in total) later than the expected delivery date given.
The radiator arrived in perfect condition.
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