PlumbNation Reviews - www.plumbnation.co.uk

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Latest Reviews

★☆☆☆☆

“Dodgy return practices ”

Written on: 22/03/2018 by magdarot (2 reviews written)

I purchased a boiler from Plumbnation and upon opening of the box my partner realised I ordered the wrong model. We started returns process and in the meantime ordered and got a delivery of the correct boiler. We've returned the boiler to Plumbnation intact, as requested, and paid almost £50 return delivery costs so that it is insured. I was told since polystyrene box surrounding the goods and a plastic clip have been damaged and some panel is loose, we will not get a 100% refund as 15% of… Read Full Review

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★☆☆☆☆

“Worst company I have ever dealt with”

Written on: 15/01/2018 by Waynepeedofff (1 review written)

Boiler breakdown early December absolutely freezing. Ordered a new Vailant boiler from Mr Central Heating came the next day. Ordered controls from Plumnation paid and received confirmation of delivery date. Waited in all day but did not arrive spoke to Plumnation who told me it had not even been dispatched. And would be another three days . Asked to cancel order as plumber coming to fit next day. Told no problem and to accept order which they would collect at a convienient time. I then ordered… Read Full Review

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★☆☆☆☆

“Horrendous customer service ”

Written on: 20/04/2017 by Lozza12345 (1 review written)

No regard for facts of situation just quote small print t&cs. Would not recommend… Read Full Review

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★☆☆☆☆

“Product not delivered & poor customer service, Stay...”

Written on: 29/03/2017 by NaumanKhan (1 review written)

Item not delivered and when asked for a refund was told it can take upto 28 days. The customer services guy was the rudest person I have encountered. Now I am out of pocket and don't have the product. Poor customer services Stay Away!!!!… Read Full Review

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★☆☆☆☆

“Delivery Terrible - do not use”

Written on: 17/03/2017 by AndyDH (1 review written)

Useless customer service and no next day delivery. Avoid this company at all costs. How did it get 3.8 * is a mystery judging by the other reviews… Read Full Review

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★☆☆☆☆

“Delivery nightmare!!!”

Written on: 04/02/2017

I only ordered a toilet but it took 4 days of waiting in to finally get it delivered. Deliveries didn't turn up, items were missing and the Customer Service is appalling. I would never recommend or use again. … Read Full Review

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★☆☆☆☆

“Took payment twice, refused to refund”

Written on: 19/12/2016 by TedW1982 (1 review written)

Avoid!… Read Full Review

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★☆☆☆☆

“Ordered bath no fixings”

Written on: 28/11/2016 by Rhys342 (1 review written)

Ordered a Twyford Indulgence bath but it came with no fixings so phoned and Plumbnation say that I have to order and pay for them separately?! Website says nothing about ordering fixings separately. Checked with manufacturer phoned Twyfords who said they come with that bath as standard, phoned different builders merchant said same as Twyfords. Phoned Plumbnation and made a new enquiry asking if fixings came with same bath and guess what they said they were included then I said well I had… Read Full Review

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★★☆☆☆

“poor communications”

Written on: 19/09/2016 by monty007 (25 reviews written)

order some pump flexible connections, one was faulty. had a load of issues trying to get them to answer my emails and calls. these guys are part of ideal bathrooms who also didnt want to know… Read Full Review

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★☆☆☆☆

“Cannot Deliver”

Written on: 08/09/2016 by Houston371 (1 review written)

Order was not delivered on the date given with no explanation but I did receive email say I should have received order, was unable to have order delivered to a different address, I was not prepared to waste another day waiting for a delivery that might not come as delivery dates given by Plumbnation cannot be guaranteed… Read Full Review

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★★★★★

“Great service and super quick delivery... There was a...”

Written on: 24/08/2016 by ImaniMcGuire (1 review written)

Great service and super quick delivery... There was a damaged part when delivered although the item was packed very well ... New part arrived within 2 days ... Would definately use again… Read Full Review

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★☆☆☆☆

“Shambolic incompetence at it's very best”

Written on: 17/08/2016 by Arielt472 (1 review written)

I would not trust these people to sit the right way round on the toilet. I needed to place a large order, I typed up the order using the codes off their website. I then rang to confirm my order was received and all the items were in stock and could be delivered the next day. All was confirmed. Over the course of the next day, 7 van drivers arrived at my house with parts of the order, all in the same vans, so the order came in dribbs and drabs, once I had two drivers here at the same time… Read Full Review

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★☆☆☆☆

“AVOID THIS COMOANY AT ALL COSTS”

Written on: 29/04/2016 by MigleyDoctorNo (1 review written)

Absolutely dreadful company don't go near them… Read Full Review

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★☆☆☆☆

“Avoid at all costs”

Written on: 21/04/2016 by Handyman1960 (1 review written)

They do not allow returns if the packaging is not 100% in good order. I needed to return a radiator within 14 days and they offered me £34 even though I paid £170 for it because the packaging was partly open. What a joke! Will never use them again. I wanted to exchange the rad for one of the correct size which was cheaper was not bothered about any money return so they were still going to have my money but now feel like I've been robbed, they say on the net they aim for 100% customer… Read Full Review

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★☆☆☆☆

“AVOID Worst customer service ever Very dodgy returns...”

Written on: 23/03/2016 by Lucianoz205 (1 review written)

Ordered a Gledhill tank. We thought this had 2 coils, and box labelling questionable. Delivery vehicle was Gledhill's. Rang customer service. 45 minute wait. Agreed to pay for replacement tank. Asked about returning original item, and was told that the delivery van (Gledhills) could not take back the tank, for "contractural reasons". Checked with Gledhills. No problem over pick up Replacement arrived, and Gledhill's driver was very happy to take back original, as he was returning to base… Read Full Review

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Contrarian333's Comment

Written on: 07/04/2016

As a follow up, Plumbnation did not refund within their own stated 14 day time for refunds. After a barrage of emails to their useless customer service depth, they have deducted £70 for, presumably, the fact we returned the tank without us paying. (Gledhill took the tank back without charge)
Scummy customer service, and we will nail them via the credit card company.
I could insult these muppets. I just hope they fail. AVOID..

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★☆☆☆☆

“Bad service ”

Written on: 10/03/2016 by kyCollier324 (1 review written)

I ordered a shower and tray on Monday, paid extra for the 1-2 day special delivery....come Thursday still nothing… Read Full Review

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★☆☆☆☆

“Do not use”

Written on: 27/12/2015 by adytaf1955 (1 review written)

Do not , i repeat do not, use this company, they could not even send out the correct grille for a plinth heater and then took ages to correct it… Read Full Review

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★☆☆☆☆

“'Mistakes' with pricing ”

Written on: 08/09/2015 by Shireman (1 review written)

Price on the website was apparently incorrect, we were phoned up and asked to pay £30 extra plus VAT, on top of what they had already deducted from our account. We complained that the 'mistaken' price remained up on their website despite them being aware of the issue - they only changed it after this needed to be pointed out to them, despite customer services assuring it had been done immediately. Unprofessional, don't use… Read Full Review

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★★★☆☆

“goods arrived OK but took forever to deliver”

Written on: 24/02/2015 by stradbally (8 reviews written)

I must admit that I was a little apprehensive when I saw the many negative reviews, but decided to to give Plumnation a try because it has just been taken over by Travis Perkins, a company I have used for years. Firstly, the good points. The radiators were a premium brand at a very competitive price, they were delivered in good condition on the date stated---but that was 10 days after I ordered the items on line, and ironically they only came from Chester ( 30mins. drive away ). This… Read Full Review

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★☆☆☆☆

“Stressful returns procedure”

Written on: 17/02/2015 by SeaMySand (2 reviews written)

Found the Plumb Nation website while searching for a boiler. The webpage displaying the boiler included 'products you may be interest in' or similar. I telephoned Plumb Nation to place the order, and discussed the accompanying parts. I was advised to buy a certain timer, compatible with the boiler I was purchasing. When the items arrived my plumber told me that the timer was not correct. I telephoned Plumb Nation to return the order and order the correct part. I was asked to complete a… Read Full Review

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