Ordered a 3 column vertical radiator after extensive on-line searching. Plumbnation was selected as offering the optimum product at a price we wanted. Product description was fulsome and comprehensive and had no questions of clarification or concern. Came within the 2 days - exceptional service. Product well and safely packaged. On fitting to the location the weight could not be taken by the plasterboard wall alone and had to order support legs. Again could not fault the help from plumbnation staff. The legs arrived within 36 hours. Radiator looks as described and works very well. Would have no hesitation in recommending Plumbnation, its products or service. Nothing to dislike.

Glow-worm Wireless Outdoor Sensor. In stock and fast dispatch, great service.

i checked out several suppliers, but PlumbNation were comptitive & fast, & ordering was easy. Great service- thanks!

Item is out of stock and not informed. Item great item when received at last.

Nothing but excellent prompt and informative service, delivery was actually ahead of schedule. Recommend them any day to anybody.

Fantastic experience from start to finish, easy to use website, best prices and very fast hassle free delivery. The boiler was lifted into the porch by the friendly driver because my wife took receipt and couldn’t lift it by herself. I will definitely use again. Boiler installed quickly and working extremely well. Very happy.

Easy to order and to navigate around the website, good prices and fast delivery. Item was well packaged. Overall a good experience.

Product was as ordered at a realistic price

Fantastic product and great customer service Including courier also very competitive price

I ordered my WC from PN as being the cheapest online supplier and holding stock, as not even my local builders merchants had any. I was told after I placed the order that the pan, cistern and seat were out of stock and would take at least 10 days to restock. Today whilst unsuccessfully trying to get an update on the availability (still two days to go) having had absolutely no notifications from PN on the progress of my order, two large boxes arrived. Both ceramics amazingly intact, especially as the cistern was single card box, the pan loosely packed in a double card box, both containing air filled packaging. I have to assume that the packaging is all Twyford's own and must account for many breakages when roughly handled. So, Plumb Nation did manage to deliver within a 12 day period but offered no update on stock and delivery, almost missing my being in to check the consignment. On this basis, one lost star for inaccurate stock listing and another for poor communications, being somewhat better than most of the reviews I've seen.

As the title says really, as long as you order is good and you don't need customer service support, you should be OK. My items were delivered in a timely manner but I have a flue which is damaged and a wireless thermostat which is second hand. They supposedly operate a process whereby you contact them to receive details how to return your item. This is where it all unravels; you will receive zero response from them when you ask for this information. Their customer service is absolutely non-existent. They surely must breach rules regarding consumer rights somehow.⁶ Spend a few more pounds and shop elsewhere - don't risk it.

Please avoid at all cost!! Please support your local plumbing shop as this company does not care about your business. I paid for premium delivery (23rd November) so that I could get it delivered on a certain day (28th November). It was delivered nearly a week later! The customer agent when first contacted lied about us selecting the wrong delivery date, when we showed the email they blamed the system. Then various emails and calls later and still no delivery. They provided me with the freight company details for me to chase them!! When I queried the delay as only part of my order was delivered (30th November), PlumbNation blamed the freight company and said the freight company split my order in 2 parts. Having phoned the freight company, they clarified that PlumbNation has booked the whole order in 2 parts (to save their costs! probably) and they only sent the products to the freight company after I chased them.

I really wish I had looked at these reviews beforehand. Like others on here, my delivery missed its expected data and they provide no tracking information. I should have just ordered from a competitor (SND) who I ordered another item from a day later and it came within 48hrs! If I could change this to zero stars I would. Like other reviews, I have now been told my order will take 16days, rather than the 2-4 days, again after promising me it would be delivered after I chased. Dreadful.

After buying a boiler seller postpone delivery date three times despite that they advertising delivery in 3-10 days. They not informing that items you buying are out of stock. Very disappointed

Terrible terrible customer service. I ordered a toilet which had very very fine print that said it did not include a cistern or seat. My fault, admittedly. I emailed to request a return (I was happy to pay the cost of return delivery) and after around a week I was told my return had been accepted and they would arrange collection for me. 4 weeks and countless emails later and I still haven't had the item collected or my refund issued. I usually get a reply to my emails within 24-48 hours apologising for the delay and promising to fix the issue... then radio silence. Trying to call is useless. I usually give up after being on hold for 20 mins or more. Very frustrated and very disappointed by such a low level of after-sales service.

This company are an absolute disgrace. I ordered two Roca toilet seats from them in July. Our plumber could install neither as they both had parts missing from the boxes. I called PlumbNation who after seeing photographs of the toilet seats arranged a courier to collect the next day. The courier did not arrive on the day stated and then turned up while we were on holiday. Once home I called PlumbNation to arrange another collection. This time the courier refused to take the toilet seats as the boxes had been opened. The boxes had been opened - I stated this right from the outset. I contacted PlumbNation once again who requested yet more images of the toilet seats. More photographs were sent and a third courier collection was arranged. After staying in all day the courier did not turn up. When I phoned PlumbNation they said the courier will not come because the toilet seat boxes have been opened. Seriously I give up. This company are an absolute joke. I would avoid buying from them at all costs. It’s just not worth it when something goes wrong.

I purchased a boiler from Plumbnation and upon opening of the box my partner realised I ordered the wrong model. We started returns process and in the meantime ordered and got a delivery of the correct boiler. We've returned the boiler to Plumbnation intact, as requested, and paid almost £50 return delivery costs so that it is insured. I was told since polystyrene box surrounding the goods and a plastic clip have been damaged and some panel is loose, we will not get a 100% refund as 15% of the product price (almost £150) will be needed to have the item repackaged by the manufacturer. When we returned the goods the polystyrene box and all parts attached to the boiler were untouched. Someone in retailer's warehouse must have forcefully opened the box and damaged all above in one swing. Sounds like a dodgy tactics to ensure they never pay 100% back and use any excuse to charge customer for the actual admin taken to deal with return of the goods. For anyone in similar situation, according to Citizens Advice website about unwanted goods purchased online and the T&Cs applicable to them, quoting "If your contract says you must use the original packaging, this is likely to be considered an ‘unfair contract term’." Further to that, Plumbnation's T&Cs state "10.4.5. You have a "Duty of Care" for any Goods delivered to You. Duty of Care requires that all Goods delivered to You are returned complete and undamaged with all accessories and instructions intact. The original packing must also be returned in reasonable condition. You will be liable for the total price of any Goods that are returned damaged or incomplete, or that otherwise do not meet the Duty of Care expectation." The original packing has been returned in reasonable condition meaning: - it has not been damaged in any way upon return delivery - the damage that has occurred in Plumbnation's warehouse would still constitute a reasonable condition as it can be reused for most part or easily repaired (seal) - "reasonable condition" is a very ambiguous term in itself and when in doubt, the customer rights always should take priority / precedence Plumbnation is not a customer-friendly retailer and I would advise anyone to purchase their items elsewhere - there's plenty of similar companies with far better customer services and standard practices. I've taken this case forward to European Commission: Online Dispute Resolution and will be submitting a complaint to Consumer Ombudsman of which Plumbnation is a participating company.

Boiler breakdown early December absolutely freezing. Ordered a new Vailant boiler from Mr Central Heating came the next day. Ordered controls from Plumnation paid and received confirmation of delivery date. Waited in all day but did not arrive spoke to Plumnation who told me it had not even been dispatched. And would be another three days . Asked to cancel order as plumber coming to fit next day. Told no problem and to accept order which they would collect at a convienient time. I then ordered a wireless control so I could fit myself to at least have heating and hot water. Received delivery date waited in but again never arrived spoke to Plumnation and was told sorry but they do not stock the items they sell but order them from a third party. Cancelled the order and asked for a full refund. Was told I had to pay for return postage costs as it was company policy no matter if they were to blame or not. I gave paid return postage and am still waiting for my refun. Ps my first order was December 4th 2016 it is now Jan 15th 2018 Please learn by my mistakes and shop elsewhere they are far from the cheapest and have to be the worst Company I have had the misfortune of dealing with.

No regard for facts of situation just quote small print t&cs. Would not recommend.

Item not delivered and when asked for a refund was told it can take upto 28 days. The customer services guy was the rudest person I have encountered. Now I am out of pocket and don't have the product. Poor customer services Stay Away!!!!