I bough a wash baisn and came dirty stained with marks. I complained via email and customer service said: "all this needs is a spray of water and a wipe down". I bought item as brand new so expect to be clean. Never buy from them again.

they put stock on web site they do no have then keep your money to make interest off don't use web site sorry 1 star is a plus i give none on all but web site will not do zero stars

I ordered a kitchen sink from Discounted Heating the Monday and it was delivered on Thursday morning 9am by my local Plumb Centre. Easy ordering process, fairly quick delivery considering it was free, and the item delivered was exactly what I had ordered and in perfect condition, so generally very impressed. Only one small problem was that I received an order confirmation when placing the order, but was not informed when delivery was due, I happened to phone the previous day and knew when it was coming so I could make sure I was in.

I ordered a couple of special washers which were supposed to be in stock, and therefore assumed quick delivery by post. Got an email to say that my order had been passed to someone else, so immediately cancelled by email. Got no response, so emailed again. Got no response. Delivery attempted and declined by me several days later. Despite several emails and letters, I have still not got a refund. About a month later they again tried to deliver the order!!! . About to commence legal action. They are totally incompetent. I will never use them again.

I ordered two radiators, like others after placing my order and making payment I was sent a confirmation of order email. The following day I received an email regarding dispatch and that the item would be posted out once in stock - I had at no point in the ordering process been informed that it wasn't in stock. I asked how long and was informed 2 weeks, so I waited. I then had to chase them for over 3 months until I sent an official complaint letter. They put the blaim on their assumptions and the courier, yet I had to chase them to chase the courier every time x 3. Discountedheating wouldn't accept that it was their problem but would not give me the contact number for the courier so I could sort out myself directly. Tried to fob me off saying that I needed to quote the original ref and that's my fault. They held onto a large amount of my money without any offer of compensation for over 3 months. Don't waste your time with this company and pay more elsewhere for better service. Have yet to check the radiators are in A1 condition!

Told by customer services that they have gone into administration and had been taken over by Wolseley. I had a £25 M+S voucher promised on a December purchase, which they say Wolseley will not honour. So it looks like both Discounted Heating and Wolseley are off my list of suppliers.

After placing my order and making payment I was sent a confirmation of order email. The following day I received an email regarding dispatch and that the item would be posted out once in stock - I had at no point in the ordering process been informed that it wasn't in stock. I cancelled the order by email and phone and was told that I would be refunded (via PayPal as per payment) the same day. Had to chase refund for days and did not receive refund until opening a case with PayPal. Can't trust again and do not deal with merchants that 'sell' stock that they do not have!

Having now ordered 2 items from this website and cancelling the order for an electric boiler I was promised that my Rangemaster oven would be delivered 2-3 weeks this is a lie thet can't deliver fullstop , please don't use people I'm saving you time and hassle...