Personalised Pet Products www.Personalised-Pet-Products.co.uk

Never sent order & refused to refund. Ignored all emails. Disgusting customer service and shameful business practice. AVOID !!!

So recently I noticed that my dogs’ eye was starting to get swollen. So I started to look carefully at her and see what was wrong, suddenly my friend told me that visit Allvetmet .com there are many type of medicine for your dogs medicine . Allvetmed .com So I visit and buy Gentamicin Ophthalmic Ointment eyes drop .within two weak my dog eyes was nice So I always use Allvetmed.com for my pets

Very happy with the whole transaction items were clearly described and office staff very efficient and helpful.

Items arrived next day and I was very happy with the whole transaction. I'm not always so lucky with online purchases but happy to say this company was very good.

Staff unhelpful fobbed off for 4 weeks no communication except by myself would not buy again or recommend

On 7th of March I ordered from their website several goods for our new pet. A few days later, on 11th of March I received an email from customer service telling me that nearly half of the items are out of stock! In their website everything showed IN STOCK! And of course they had already charged my credit card. They made other suggestions of goods I could buy instead (in some cases cheaper than the ones I had paid for). I refused and i asked politely, since this was their fault, if it was possible to proceed with sending me the goods already in stock and the rest when they arrive, without charging me the second time with the delivery cost. They refused and they said they would send everything when the out of stock items arrive, approx in two weeks.

It is now a month later, still haven't received anything! I emailed them stating my disappointment and asking for update. They emailed me back on the same day that the order has been shipped....probably they had forgotten all about my order as they never updated the status on their website, which was conveniently left as "waiting from customer" (meaning waiting for my reply to their email, which was done on the same day that they sent me theirs, 11th of March).

Very bad customer service and rude for not admitting their mistake. The first ever website dedicated to online shopping that is NOT updated with the availability of goods. Even after emailing me that the goods are not available, i could see their status IN STOCK in their website!! They charged me without checking first if they had what I ordered. I was afraid that I would never get my money back or else I would have cancelled the order and asked for a full refund...

Never again!

Our dog has a very sensitive stomach, and there is not many foods he can eat, (even food designed for him), after a visit to the shop the owner gave me a free sample of CSJ Dog Food "Lamb and Rice wheat and gluten free" We tried this with the dog, not only did he love the food, the shop dropped us off a sack of food and did not charge us a delivery fee. It is about time we had a good pet shop in Ashford.

I ordered personalised collar and photo frame from PPP on Thursday. It arrived on Tuesday! Very happy with the product. The dog loves it lol. Couldnt have asked for better service or better quality of products.

Plus its so cute!!!

Ordered a matching lead and collar, I ordered a large collar and a small lead, they called me to check this was correct, which is was not (I had made a mistake), this means they managed to save me a time, and money returning the item, to exchange for the correct size. Well done them!

I purchased a ID Collar with Built-In Engraved Dog ID Name Plate for £20.99 + £2.99 P&P nearly £24.00. It took 3 weeks to receive as the supplier blamed the postal service.

The item looked nice, but the leather very very thin. Our younger dog was able to puncture the leather with ease after which it ripped very easily. A high price to pay for a pretty looking item, but cheap leather used. Supplier declined to refund or replace.

Ordered a small sized dog harness, without measuring it. The exchanged the harness to a bigger one without any problems. Turnaround time 48 hours! Wow.